Convertible Heating And Air Conditioning reviews (2548)

Thank you Mike! We love happy customers from Brampton! We truly appreciate your feedback and your business, enjoy your summer in cool Convertible Style. Marnie Amodeo - general manager

Wow! Thank you Patricia, we love repeat customers, 4 times using us for new installations is impressive for both of us, this is what a Convertible relationship looks like. Thank you very much for your loyalty, it is the lifeline of my families' business. Call me directly anytime for anything at all. Marnie Amodeo - General Manager

Hello Corrie. I appreciate you taking the time to leave the review above and speaking with me on the phone today about the job. As I expressed to you we will be rectifying every aspect of this job at zero cost to you. It is not our intention to ever use the existing lines and I am happy that we did replace them that day, it should not have even been an issue the day of installation, I sincerely apologize for that. In regards to what we spoke of on the phone about the oil spill from the old ac unit, we will be covering all costs to repair your drive way back to the way it original state. Sometimes old 20 year old ac's do that and my crew should have been more prepared to anticipate that, like they are trained to. We will pay for the cost of that cleaning. It is in our installers training to work as neat as possible on all jobs and clean up after so there is no work for you. As you told me on the phone you have already cleaned this up so I would like to extend a $100 refund to you for your time. This is not how my installers are trained and I appreciate your feedback so I can make sure it wont happen again on any other job. I am sending back to you my most Senior Technician from our company to completely look over the job that was done. I am going to instruct him to go over the job with a "fine tooth comb" and rectify anything necessary or even completely re-install the entire job if that what it takes to give you a perfect installation. Also, the concrete slab will be replaced with a brand new one at this time. We do take out Electrical Safety Authority permits out on all jobs so I can guarantee the unit will be safe, but it will be one of the things my Senior Tech will be looking over have re-certified. Thank you again for leaving your feedback on homestars and on the phone with me today. It is very important to us that every job is done to perfection and all customers are completely satisfied, mistakes are sometimes made but I can assure to you that we do take them very seriously and learn from every bit of feedback good or bad. I look forward to scheduling my tech to come to you next week and proving to you that we are a top notch company. Thank you for your patience in this matter. I have given you my cell phone please do not hesitate for a moment to reach out to me any time of day or night if you need anything. - Chris Amodeo, Production, Manager Convertible Htg and AC inc

Hi Teresa, thank you for this kind review. From all of us in the office to all of us at the job site, we thank you for the compliments. It makes us feel useful and good about ourselves to help so many people each day. All the best to you and your family - from my family, Marnie Amodeo - General Manager

Thank your for using our company again. Should be a hot summer so enjoy your new system! Anything else you should ever need please call us anytime. - Chris Amodeo

Thanks for leaving a great review for us. I was a pleasure to meet you and to do business with you. - Chris Amodeo

Hey Brian! Great to see I could restore your faith in HVAC companies. We are not all the same. I'm glad we could come through for you and give you the excellent service you deserve. If you end up selling your house keep me in the loop ;). Sean Kesavan

Hey Araya! Thank you for your feed back. I heard there were some issues on your job but I am glad we were able to resolve them and come to an agreement to give you the service that I promised. We greatly appreciate your business. - Sean Kesavan

Thank you for selecting us, Jackie! I'm glad Dave and Craig could find a solution to your venting issues! 15 years is enough! No more suffering. I promise an excellent job and my team delivered. Keep in touch if you have any more question, best of luck with the rest of your parents renovations, the backyard is looking spectacular. - Sean Kesavan

Hi Anthony. It was a pleasure doing business with you. I'm glad that after all your research and shopping you made the right decision to go with us. I am very happy you are completely satisfied. - Chris Amodeo