Convertible Heating And Air Conditioning

Rating: 4.9 out of 5

Convertible Heating And Air Conditioning reviews (2548)

  • Review from Claudio Fiacco
    Rating: 5 out of 5
    Review left on 18 May 2020

    New Air condtioning Installed

    I was given a date and a very fair price. They arrived on that date and they arrived early. installation was seamless. no issues at all. I would recommend them to anyone

    Answer from pro:

    Thank you Claudio this is fantastic of you, much appreciated! We appreciate your business and your review. Please remember to register your serial number online. Stay safe always Marnie Amodeo general manager

    Reply created 19 May 2020
  • Review from shah mir
    Rating: 5 out of 5
    Review left on 15 May 2020

    Tankless water heater installation

    Our 11 year old tankless water heater was leaking, after calling convertible air, they were here in an hour. The tech explained that it's done its life and it's not worth to put the extra money to repair it, so we put in the extra money and had it replaced within 2 days. The techs removed the old unit including the piping and exhaust and then installed the new unit. Which is a super high efficient unit. We get the hot water on demand, with a good temperature and quantity without any issues. The tech also took his time to explain how the unit works and it's functionality. I'm really satisfied with the speed of service, the quality of workmanship and customer service provided both during the initial call and for the installation of the new unit.

    Answer from pro:

    Thank you Mr Shah, This is music to our ears. We start every job with the intent of solving problems and making people happy. I am very glad you allowed us to assist you too. Thank you very very much for this wonderful review, we appreciate it tremendously. Stay well and healthy and remember to register your serial number online. Marnie Amodeo GM

    Reply created 19 May 2020
  • Review from Marc
    Rating: 5 out of 5
    Review left on 14 May 2020

    Furnace Repair

    Hi Marnie and Antoinette, Our 19 year old Carrier furnace stopped working in the evening of May 5. I called your dispatch line and you were able to accommodate me. Thanks for that. Tahir stopped by in no time, quickly diagnosed the issue - a burnt HSI unit - and repaired my furnace with ease. This was all done for a reasonable price. Thanks, guys, for the great customer service and I will be sure you start using you for all of my HVAC requirements going forward. Cheers.

    Answer from pro:

    Hi Mark, thank you so much this review It is absolutely lovely of you. We appreciate your vote of confidence in our team I will pass on this message to Antoinnette and Tahir Thank you Call anytime Marnie Amodeo GM

    Reply created 18 May 2020
  • Review from Christian D'Cruz
    Rating: 5 out of 5
    Review left on 12 May 2020

    New Furnace and Tankless Water Heater!

    Convertible Air did a great job, Mike was very quick and thorough and made great suggestions for my specific needs while providing cheaper alternative options. Two guys installed it over a full day, moved my old tank to the backyard, and removed the scrap, very professional job!

    Answer from pro:

    Thank you Christian, On behalf of Michael and all of our team members thank you so much for doing business with us. And thank you for this lovely review. During these uncertain times the one thing you can always count on other than change is that Convertible will always be here to help you Don't forget to register your serial number online, stay safe, healthy and call anytime Marnie Amodeo GM

    Reply created 18 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2020

    air conditioner

    tech guys were pros and did the job in a timely manner, and were able to take all the old parts and wiring with them, and were clean good service .

    Answer from pro:

    Thank you very much for this review we are pleased to hear everything went well and that you are happy. Thank you very very much for your business and for this review. Please remember to register your serial number online. Marnie Amodeo general manager

    Reply created 19 May 2020
  • Review from Pasquale DeNardo
    Rating: 5 out of 5
    Review left on 9 May 2020

    New AirCondition install

    I happened to find their flyer on my dad’s kitchen table. Decided to give them a call. They came over and provided me with a detailed description of what I was getting and how much it would cost me. I asked them if they service where I bought my new home of Paris Ontario and they said yes. A few short weeks later they came and installed a quality product in minimal time. After the technician was done He explain to me exactly how to operate the new AirCondition. In short what sold me was the customer service and the quality product. I would definitely recommend them to friends and family.

    Answer from pro:

    Thank you so much. We truly appreciate this fantastic review in support of our business. Thank you kindly For sharing your experience - enjoy your new system and remember to register your serial number online. Have a great summer- stay safe, always. Marnie Amodeo GM

    Reply created 11 May 2020
  • Review from Customer of Convertible Heating And Air Conditioning
    Rating: 2 out of 5
    Review left on 2 May 2020

    Combi System

    i just had one experience dealing with this company & not very positive. we a have a combi system (water heater & basement floor heating i.e. water heater also heats the floor). the relief valve on the floor heating line occasionally opens & pours water on the floor. they sent adam to diagnose the issue & right away he recommended a new tank. he mentioned that the tank was leaking & nothing can be done but to replace the tank. i was at work when he did his diagnosis so i wasn't able to see how he can quickly conclude that we need a new tank. i was skeptical with his finding but anyways we paid the $99.00+ taxes for his service visit. i got home to check what adam did. basically he opened the relief valve for the floor heating line to release some water on the floor, which is what i had done myself before. i didn't see any leakage on the tank as adam told me. i strongly believe that adam did any troubleshooting at all before he can suggest a replacement for the tank (easy money for no work). i got a second opinion & was told that a couple of relief valves need to be updated to better compensate for any expansion of water due to temp. changes, especially in the fall & spring, on the floor heating line. updated the relief valves for the floor heating line & my problem was fixed. i don't think this company is very sound in dealing with combi system. i could be wrong but adam was definitely not good/reliable in troubleshooting HVAC system.

    Answer from pro:

    Dion, I am in absolute shock to read this sir. From the moment you called our store Sunday afternoon during the pandemic, all we did was give you good free honest advice on what you asked for which was a new water heater. Then we sent over Adam to do the diagnosis as you requested. He saw water coming out of the tank itself and advised you of that. We never once forced you into purchasing anything, you searched around over a period of one week and then got back to us and said you wanted to purchase a new boiler. and when you had a second opinion and realized that there was issues with your in floor heating causing wAter back up -we cancelled your order gladly You and I had open easy communication for a week. We probably had over 10 conversations by phone and you kept praising us on how nice and honest and easy we were to deal with. The first thing Adam told me when I gave him the update, was that you will soon be having water leak out of the tank again. He still stands by his diagnostic. It's mine boggling that you would go from your complete support of our local business due to our honesty, and out of the blue post a 4 out of 10 negative review on HomeStars which is completely unfair we did nothing wrong. If Adam missed diagnosed it then we will happily give you your $99 back sir Unfair Dion. I've bent over backwards to get you the right help. Very sad, Marnie

    Reply created 4 May 2020
  • Review from ROBERT Nowry
    Rating: 5 out of 5
    Review left on 16 Apr 2020

    Rinnai tankless water heater

    Installation crew came in and removed old tank less water heater and installed new high efficient Rinnai ru160 water heater. They were very professional and answered all my questions and the fit and finish was very good. Thanks!

    Answer from pro:

    Robert, thank you so much for this review! We are delighted to receive it and thank you very very much. Please remember to register your serial number online. Enjoy your endless hot water. Marnie Amodeo general manager

    Reply created 21 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2020

    Installed Furnace

    I always call Mike when I need any part of my HVAC system fixed or replaced. This time it was our furnace which was over 15 years old. We went with the Amana variable speed furnace and we are so happy with it as it is much quieter than our old one. I'm looking forward to the gas and hydro savings for years to come. Adam and Sean were the installers and did a great job and left the site clean when they were finished. They also showed me some of the features and set it up with my smart thermostat. Thanks again!

    Answer from pro:

    Thank you Mike! This is fantastic we appreciate your continued business, and I really appreciate hearing how wonderful our technicians are. We know it but we love to hear it so thank you for this review. On behalf of Michael, Adam, Sean, and all of our staff here at Convertible heating and air -thank you so much for your business!!! ... Please remember to register your serial number online of course. Marnie Amodeo general manager

    Reply created 13 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2020

    Furnace, AC, Humidifier / Air cleaner and Tankless Hot water Heater

    Our HVAC system was very old, we knew we had to replace it and then it broke down mid March. We were able to patch fix it and began our search for a company to install a whole new system. Chris listened and provided good solutions to our HVAC concerns and needs, the price was competitive. The installation done by Kamil and Steve was professional, knowledgeable and courteous. They explained the work they were doing and gave us a run through of the new products. Thanks for being there for us!

    Answer from pro:

    Thank you so very much for this review! On behalf of my brother Christopher, all of our technicians and family here at Convertible heating and air, thank you from the bottom of our hearts. We appreciate your business so much. Welcome to the family Please remember to register your serial number online Marnie Amodeo GM

    Reply created 9 Apr 2020
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