Canada's Restoration Services

Rating: 4.9 out of 5

Canada's Restoration Services reviews (593)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2014

    basement mold removal

    This company had great customer service when I called in with questions they always took the time to answer them and the mold removal in the basement was removed within budget and in a timely manner.

    Answer from pro:

    Thank you for the kind words Jill! We are always here to help! Jasmine - Customer Service

    Reply created 25 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2014

    mold removal

    I called in and spoke to Jasmine regarding the mold problem we are having in our home. My grandson Rusty is severely asthmatic and the condition of our home affected his ability to visit us. Jasmine was immediately attentive and understanding of our situation and walked us through our options and possible courses of action. I was very impressed with her professional attitude. The mold was removed and our grandson can now safely visit us. Thank you

    Answer from pro:

    Glad that we were able to get your home back in safe conditions for Rusty! I am glad I was able to help :) Jasmine

    Reply created 25 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2014

    water damage

    I called Canada’s Restoration Services when my basement flooded. They sent a team out within the hour and helped me deal with my insurance. Before I knew it my basement was back to normal and the service was exceptional! Thank you Canada’s Restoration! I would also like to thank Alissa from Toronto and Jake from Edmonton!

    Answer from pro:

    Hello Asaf! Thank you for sharing - so glad we could assist in your time of need :) Alissa - Customer Service Manager

    Reply created 19 Dec 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 Dec 2014

    Removal of mold bathroom

    The company did not live up to our expectations and we experienced poor customer service, a lack of follow-up and communication. Following an estimate by Jake, we approved the removal of mold and contaminated material from a defective shower on November 11, 2014. Only after repeated follow-up efforts on our part did the work begin on December 1, a poor response given that water damage and mold should be dealt with quickly. Finally, only on December 12, at our request, was the lock box removed from our door and our key returned to us. We found our experience puzzling given the company's high rating on Homestars. Perhaps our job was considered "too small". We would not use the company again.

    Answer from pro:

    Hello Anne, First off, I apologize for the experience that you had with our company and we take these matters very seriously. Whether a job is big or small they are all important to us and none take precedence over the other. Our main goal is customer service and providing our customers with the best service possible, so I can assure you we will take this up internally. Alissa - Customer Service Manager

    Reply created 19 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2014

    Mould remediation

    Mould had been growing in my furnace room over the span of a couple of months and I finally decided it had to be removed. I called Canada's Restoration Services and they had Robbie come by to assess the situation the next day. He was very professional and proved to be very knowledgeable as well - I'm glad that he took the time to fully explain the severity of the situation to me and what would be done to resolve it. He had a team come by the following day to remediate my furnace room. Two days after that, another team arrived to replace the drywall that had been removed as part of the remediation process. I am extremely satisfied with the services that Canada's Restoration Services provided and I've already recommended them to a few of my neighbours. Thanks again guys!

    Answer from pro:

    Thanks for sharing Ryan! It was my pleasure to help you out in your time of need :) Robbie - Canada's Restoration Services

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2014

    water damage/mold

    Every day they arrived right on time, they had the entire job done quickly but the quality exceeded my expectations. the entire area was cleaner than when they came in. The workers were all very professional and very reassuring/comforting.

    Answer from pro:

    Thanks John! It was my pleasure to assist - We take our work serious and we strive for exceeding our customers expectations! Robbie - Canada's Restoration Services

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2014

    Water Pipe Burst

    At 7pm, I called Canada's Restoration about a water pipe burst in my house and ask for someone to call me back to do an initial assessment with a quote on how much it will cost to remove the water and prevent any potential mold spores. I received a call from Rob in 30 minutes after my initial call and he was on site in 45 minutes to inspect the water damage from a water pipe burst in the second floor bathroom which was leaking down to the main floor kitchen area. Before I made any commitments to the work to be performed, Rob took the time to explain to me the steps in which him and his team will be carrying out in order to prevent further damages to the house which gave me comfort to know what to expect and the logic was sound. After I gave the go ahead, Rob and his team worked late into the night (2am, I believe) to remove all the water and start the dehumidifying process to wick out the remaining water from the ceiling, carpet, floor board, etc. I would definitely recommend Canada's Restoration Services and especially Rob who was polite, professional, and honest. He provided exceptional customer service and will certainly pass along his name to anyone who requires restoration work done at their place.

    Answer from pro:

    Hello Oliver! Thank you so much for sharing your experience. We take pride in our Customer Service and servicing our customers at any point in time during the day. We want to ensure you are fulling aware of the process and procedures before any work starts so that you are comfortable. Rob mentioned on what a delight is was to work with you in your home and appreciates the kind words! Thank you again, Alissa, Customer Service Manager

    Reply created 11 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2014

    Mold Removal

    I had Canada Restoration Services come to clean up mold in my attic. It was done very professionally and I am very satisfied with the job done. I would definitely recommend Canada Restoration Services to all my friends. Fast, affordable and professional service.

    Answer from pro:

    Thank you for sharing! It was a pleasure working directly with you :) - Jasmine, Customer Service

    Reply created 11 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2014

    Mold Removal

    Jason Campbell at Canada Restoration performed mold removal at our unit, he was very professional and accommodating to our inconvenient and difficult to get condo. The work was performed well and was very thorough. He kept us posted throughout the entire process and was accessible whenever necessary. Great job overall A++

    Answer from pro:

    Thank you Jeremy! Jason is one of our many great team leaders, who take pride in working for us and their workmanship shows! Thank you again for the opportunity and the kind words :) -Customer Service

    Reply created 11 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2014

    Inspection for Mold

    I would like to recommend Canada’s Restoration Services. It was a real good experience, since the first contact I made, they were very helpful. I was reached immediately by their Location Manager (Gabriel) and he came the same day. He did the inspection and explained me in an accurate way how they will be providing me a solution. He answered all my questions and was very patient. When I got the estimate, I was surprised because it was less than what I had thought. I replied back immediately whit my approval. In the indicated date, Gabriel and his crew arrived on time, they covered my floor to avoid any damage and all the job was accomplished according the proposal. I hope not to have another mold problem in my life but won’t hesitate to call them back if it is required.

    Answer from pro:

    Thank you for your review Georgina! You were such a delight to work with and I am glad that myself and my team were able to help you. Sincerely, Gabriel Ottawa Location Manager

    Reply created 18 Dec 2014
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