Ecotech Windows & Doors reviews (1194)

Review from HomeOwner
Rating: 2 out of 5
Review left on 21 Dec 2014
Window & Door Replacement
Our experience; We were told by our salesman that Ecotech manufacture their own windows, which we found out later isn’t true. Ecotech stood us up on 3 separate occasions without so much as a phone call. This seems very unprofessional in my opinion The installers did a sloppy job and we questioned them on their work while they were here the first time, we were told there was nothing they could do. The owner had to send him back out to correct the work that wasn’t completed properly the first time (i.e. holes in the caulking, screws that weren’t screwed in all the way etc.) The owner was willing to send an installer out for a 3rd time to correct improper workmanship. We declined this offer however, so we could be done with this company, as it has been over 3 months since signing the agreement with them to have two windows and one door installed. We are left with a door that has multiple draughts (which we were told was “normal”). We also noticed a dent in the door; however, they denied all responsibility for this. We have found Ecotech to be extremely unprofessional; the owner lost his temper and threatened to pull the warranty on the windows. He asked for the remaining balance before the job was completed, etc. The windows themselves are nice and the price was competitive, however, we wouldn’t use Ecotech again due the aforementioned problems we incurred.
Answer from pro:
Thank you for your review as hearing from our clients helps us improve our process and ultimately create a better customer experience. Its unfortunate to get this type of review. We did take a long time with the door for your home so we do apologize in that respect. However we hope that the $500 compensation we gave you made the wait worth while. Also you mentioned that we do not manufacture which is incorrect. We do share a manufacturing facility we another company and if you require clarification we would be happy to provide it. However we are a legitimate, honest and hardworking company who is willing to do anything to please their customers. As you mentioned above we did return several times to rectify and please any of your concerns which we would for all our clients. So thank you for letting us make your home beautiful as I see you are happy and satisfied with the final product and installation just as you stated in your last sentence.
Reply created 22 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Dec 2014
All Windows & Patio Door Replaced
Contacted Ecotech on November 4 to inquire. They sent an estimator to my property on November 5, and we came to an agreement on the pricing for 14 windows and the patio door replacement. I had requested rush order & installation since I was planning to move in on December 1. Note was made on the invoice and I was told I will be contacted regarding installation date. I had to contact Ecotech since it was getting very close to the planned move-in date, and the lady answering the phone could not confirm my installation date. She said she will contact my sales representative to confirm the date - I did get a call from my sales guy, but he said the earliest date possible would be December 12. Not a huge issue, since my washroom renovations were delayed and I had to revise my move-in date anyway, but it would have been a better experience if someone had contacted me to let me know instead of having to call in. To their credit, someone did contact me on the 11th to confirm the installation date. The installation day came, the installers were in the house at around 9:30 am. Finished everything by 3:30 pm, I got off work early to go inspect the work and pay the balance of the invoice. Quality work on everything, the only thing I noticed was they left some debris from the old windows on my roof above the garage. I'm hoping it wouldn't clog my eavestrough until I get a chance to shop-vac the debris from the second floor windows. Anyhow, the delay in installation was understandable since everyone was trying to get windows replaced before temperatures drop further. Their windows and doors are top-notch and the casement windows open 90 degrees for ease of cleaning. Screens also pop out easily and the interior vinyl trim around the windows are very easy to clean and virtually maintenance free. I would recommend Ecotech, just make sure you get everything in writing and try to book well in advance of October / November for a smoother process.
Answer from pro:
We thank you sincerely for your comprehensive and positive feedback. We are happy to hear that our product quality and team of specialists have met your expectations. We greatly appreciate that you would recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 6 Dec 2014
11 windows including a sliding door
I intended to quote on 5 windows, and ended up buying 11 the first time I met Mark. He's a good salesman, he knows his stuff. Well he did tell me I wouldn't lose the beveled glass in my living room which the installer said was impossible but as far as the quality and value in the windows, and what's a good price? He was spot on. There was an unfortunate mix-up in two of the largest family room windows, in that they were ordered and installed as 'fixed' vs 'opening' windows but to Mark's credit -he made it right. He arranged to have the wrong windows replaced at no additional cost to me as it was important to him that I was a happy customer. The second install was less then perfect however, and I wish I could post the pictures to show the workmanship but suffice it to say, it was less than what I would expect from a professional installer. I guess he wanted to get in and out quicker the second time around since it was a 'non profit' job. With some sanding. grinding and painting we 'made do' but I wasn't aiming for 'making do'. The windows are gorgeous, the price is reasonable the service was good --I really wanted to give a 10 to you Mark but the installation experience didn't quite hit the mark for me. Sorry buddy! 8/10 is not bad --and I would recommend you to a friend --just send a different install crew next time ok??
Answer from pro:
Thank you for the review Trina. I'm sorry that Momo did not do the job to your satisfaction. However, you should have called me right away so that I would have been able to rectify any concerns you had during the day of install. I will be sending our installer out again to fix the casing issue so that it looks right. Our goal was to make sure you were 10/10 on everything. It would have been nice to get at least a 9. Also if you do decide to send us a referral we would be able to send another crew as we have 4 of them and we would be happy to give you a referral fee. We greatly appreciate your business and once again thank you for your review.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Nov 2014
Front Door
We found Mark on Homestars. He came to your house and gave us a very good estimate with no pressure. We told him that we are getting other companies coming to give us an estimate also he said to take our time and call him when we were ready. He left his price which was very good and we decided to call him back. We met him at the factory where we signed the agreement paper and we had our door installed exactly 4 weeks later. We are VERY happy.
Answer from pro:
Thank you for your positive feedback, we are pleased to hear you were more than satisfied with our professional quality of service. We sincerely hope you would recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Nov 2014
All new windows and doors
We dealt with Tom from Echo Tech Windows and Doors when replacing all the basement windows in our previous house while preparing it for sale. We were extremely satisfied with the price and also with the efficient and professional job so it was an easy decision to call Tom once again after moving into our next home. This time we had all the windows replaced, plus a new entranceway door and a sliding patio door in the back of the house. We are very happy with all aspects of the job from price, quality of the windows and doors and wonderful team of installers, to the great clean up job they did. I would not hesitate to recommend EchoTech.
Answer from pro:
Thank you for your comprehensive and positive feedback, we are pleased to hear that our professional products and team of craftsmen and sales representatives have exceeded your expectations. We thank you that you would recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Nov 2014
5 windows
Ecotech windows came to my house to give me a quote for my windows. I was reluctant to buy windows on the spot however they gave me an a amazing deal that I could not say no. Today I am very happy to say I made the right choice. Thank you Ecotech.
Answer from pro:
Thank you for your positive feedback, we are very happy to hear that our team and services have exceeded your expectations. We sincerely hope that you will recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Nov 2014
10 windows
I had Ecotech windows install 10 new windows in my home. They replaced all the frames and changed all the trim. My house looks beautiful and I am very satisfied with their professionalism. I would like to recommend them to my sister she really needs windows.
Answer from pro:
Thank you very much for your positive feedback. We are happy to hear that our professional services has exceeded your expectations. We greatly appreciate that you continue to recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Nov 2014
One window turned All windows.
Ecotech windows did a fantastic and professional job installing my new windows. I originally asked for a quote on just one window but based on the great deal I received we decided to do them all. What a difference it made. Not only is my daughters room warmer but my house is much quitter. I am very pleased with Ecotech windows and I would recommend them to everyone who wants to make there home a better place.
Answer from pro:
We thank you for your warm and positive feedback. We are pleased to hear that our company's professional quality of products and services have exceeded your expectations. We thank you that you would recommend us to family and friends to make their home a better place just like we did for you.
Reply created 11 May 2015
Review from Adam OLDFIELD
Rating: 5 out of 5
Review left on 5 Nov 2014
windows & doors
We had our windows done in 2011, were extremely satisfied. Diningroom window was made much bigger and everyone that visits remarks how wonderful it looks. Now in 2014 they are going to be installing a front door with windows on side will write review after completed, but I am positive we will be just as pleased. Price is always reasonable.
Answer from pro:
Thank you for your positive feedback. We are pleased to hear that our quality of products have exceeded your expectations. We also hope that you would recommend us to family and friends.
Reply created 11 May 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Nov 2014
Replace 15 Windows
The installation crew was in and out in two days and cleaned up after themselves nicely. I would recommend them to anyone. Very professional and easy to deal with. Got everything we wanted, and for a good price
Answer from pro:
Thank you for your positive feedback. We are happy to hear that our professional crew and quality of service have exceeded your expectations. We hope that you would recommend us to family and friends.
Reply created 11 May 2015