Ecotech Windows & Doors

Rating: 4.6 out of 5

Ecotech Windows & Doors reviews (1194)

  • Review from Customer of Ecotech Windows & Doors
    Rating: 5 out of 5
    Review left on 28 Oct 2022

    Windows & door

    I had a great experience with ecotech. They did an excellent job with installations everything done in one day very pleased. Sofia was very polite & pleasant relaying information Would definitely recommend. Thank you team ecotech.

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. It is an honour to work for such nice people. We always look forward to having amazing customer like you. Thank you for your review and your support. EcoTech Windows & Doors

    Reply created 1 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2022

    Door replacement

    This is my 4th project with ecotech and I have recommended them to friends who have also used them. Never disappointed with anyone I have come in contact with. Service level is best in class, from sales to install. Great quality product and workmanship. Pricing is the best I encountered. Dealt with Steve this weekend and he delivered. Very professional and knowledgeable. Highly recommend these guys if you are looking for windows or doors. Dan S St George

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. It is with great honour you use us again and again. Thank you for entrusting in us and it is because of good loyal customers like you that we have been in business for over 20 years. EcoTech Windows & Doors

    Reply created 26 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2022

    Replacement of all home windows

    Ecotech windows are phenomenal company to deal with from start to finish. Start is the best representative you could ask for Felix. Clear and informative. Really knows his stuff. He makes every step of the process effortless. Answers your questions at all times of day. To the measurement of window. Again, a very professional, experienced person. To the installers. Quick, clean, polite. Momo and Chetan were informative. Did their work quickly and neatly. Install in ONE day is no joke!

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. We really appreciate good customer like yourself taking the time to share some nice words and compliment our ability to deliver our slogan, "quality and comfort, you can trust and afford". Thank you so much for this review. EcoTech Windows & Doors

    Reply created 27 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    Windows and doors

    Eco tech windows and doors installation crew very professional polite at what they do thank you eco tech and thank you Nathan

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. We appreciate you taking the time to write this review. EcoTech Windows &Doors

    Reply created 20 Oct 2022
  • Review from Customer of Ecotech Windows & Doors
    Rating: 1 out of 5
    Review left on 15 Oct 2022

    Windows, doors, porch enclosure

    Deceiving and Untrustworthy I wanted to write a good review after we received our initial installation but our order was broken down into 3 parts due to production delays. Hence, I wanted to wait until our full order was completed to give an overall experience with EcoTech Window & Doors. CAUTION...this company is NOT honest and do NOT stand behind what their Sales Rep sold and agreed to. We had to cancelled one of our full brick cut-out and change it to a standard window replacement due to space restrictions. We received a confirmation email from the Regional Sales Manager that a credit will to be applied to our order for the price difference and the accounting department will make the adjustment. When we finally got in touch with their accounting department they denied a credit was to be issued. The excuse they gave us was that the employee is no longer with the company. That should NOT give the company the right to not honor what was promised by the Regional Sales Manager who was representing EcoTech Windows & Doors when he sold us the products/services. They were quick to take our money and later cancelled our remaining order after we tried to address our concerns. Now we have windows that were left behind by their initial installer sitting in our garage, which we do not know what to do with and forced into paying the price of a full brick cut-out for a standard window replacement.

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. We apologize for any misunderstanding and we are working hard to come to a amicable solution to appease the customer. EcoTech Windows & Doors

    Reply created 18 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2022

    Service call

    Njegos came and did a great job fixing the door latch on the patio door today. In and out in half hour. He ensured that it worked correctly before leaving. Much better service! Mark

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. It's obviously for someone to go online and post a review. However, rarely do people take the time to post a positive review so we really do greatly appreciate you taking the time to do so yourself and we are glad that we can make you happy. EcoTech Windows & Doors

    Reply created 12 Oct 2022
  • Review from Customer of Ecotech Windows & Doors
    Rating: 5 out of 5
    Review left on 5 Oct 2022

    Excellent Service

    Excellent service. I will gladly do business with EcoTech again. Prompt follow up. Work looks great.

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. It is our honour and pride that we receive such good reviews. We appreciate your time in writing this review. EcoTech Windows & Doors

    Reply created 12 Oct 2022
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 5 Oct 2022

    4 Windows supplies and installed.

    I have used Ecotech in the past and was satisfied. I will not be using them in the future. Wrong casings used, windows very small considering rough stud opening size, more surface damage to walls than previous installers and I mean areas well away from windows, and the first thing one installer did was break my patio door handle trying to open a locked door. They also broke J-trim on siding and replaced it with wrong colour. Did not replace all around window just broken pieces, so I have white and almond around two of the windows. Not pleased.

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. We apologize for any issues that you have experienced with us this time around. We ask that you allow us to rectify any of your concerns so that you are left happy and pleased as you were the first time we did the work for you. To schedule a service call please email us at service@EcoTechwindows.ca or call us at 1-888-880-6827. EcoTech Windows & Doors

    Reply created 12 Oct 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 1 Oct 2022

    I regret using this company for my windows and door

    Horrible customer service, they never call you back as promised. Incomplete work at my house for over a month now, after waiting for over two months for my initial installation. I have to be fighting to open and close my front door, and still waiting for an outstanding window. They're quick to get your business but very inefficient when delivering service.

    Answer from pro:

    Thanks for choosing EcoTech Windows & Doors. We are so sorry to hear about your experience. We are experience a high volume of orders and supply chain delays. We value your business and we have you scheduled for our next available service date. We hope you change your review once completed. EcoTech Windows & Doors

    Reply created 3 Oct 2022
  • Review from Customer of Ecotech Windows & Doors
    Rating: 0 out of 5
    Review left on 29 Sep 2022

    Windows

    Avoid this company. Horrible company to deal with with terrible customer service. Purchased custom windows with brick cut out and after huge delay the Windows delivered for installation were the wrong size after waiting for the windows for over 4 months even though installation was guaranteed for 8-10 weeks. Sales rep was less than truthful and the President and CEO was rude and arrogant. Promised to switch out the windows for the correct size and said customer service rep will call me back with in 2 weeks with an install date. After 2 weeks I followed up and still no action taken.

    Answer from pro:

    Thank you for choosing EcoTech Windows & Doors. Unfortunately we were experiencing some delays with production. You have said the size was wrong however as we spoke you were aware of the size you chose and as we are doing a cutout we based it on the sizes we discussed with. We have tried to work this out unfortunately the windows are always custom made and we cannot resell them. We would be very happy to be able to use them for your home as they were ordered for you. Please call us as soon as possible to get this order rectified. EcoTech Windows & Doors

    Reply created 29 Sep 2022
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