This company deserves NEGATIVE stars. The entire experience was painful and there is a lack of professionalism in how they handle matter. I would NEVER recommend this company to anyone.
I paid for a washer part that came was promised a 5 business day arrival and over four weeks for it to arrive, only for them to say it was not the correct issue. I still had to pay for their "service call" which would only be justified if their service had been courteous. The technician was courteous but their back office staff is a NIGHTMARE. I called everyday for 3 weeks and no one could give me an estimated shipment arrival date and agents would tell me they would call me back and NEVER did. I had at least THREE different agents do this to me. Eventually they would also just directly transfer me to the manager because they wouldn't want to deal with me (which is so rude!). Even when speaking to the manager, she sounded like she was reading a script and did not seem professional. Not empathetic at all and was giving me attitude the entire time. When I was promised a refund (for the part that basically NEVER worked) that they said was going to be automatic, I called in two weeks (because I hate calling them at this point) to confirm it went through because I did not notice on the credit card. They had the nerve to tell me "No we do not automatically process this you need to give me a card" in the rudest tone possible. How is this my fault for believing in what your other employees said?
PLEASE consider reviewing your management and employee attitudes.
