Mr. Rooter is a very professional company! We had a leak in our basement drain pipe, at which point we called Mr. Rooter to assess it. The very next day Deron arrived, assessed the situation and explained what the issue was, what could be done to correct it, and what he and his team would do to fix it. The following day Chris Ford and Deron (both from Mr. Rooter) began the work. Prior to replacing our drain pipe, they viewed our entire plumbing system and found a couple of serious issues further along our pipes (roots taking over and a collapsed pipe). After showing and explaining to us exactly what these issues were, they put a plan together for us and lead us through it in great detail. Low and behold, the next day a crew was at work to fix these additional issues. Everything was fixed and in perfect working order within 24 hours! Throughout this process each crew member was very professional, polite, maintained a solid work ethic, and left every area clean and tidy. We were so impressed with the service we received that we asked Chris Ford to take a look at some other plumbing issues within our home (slow running water in our kitchen sink, scary-looking laundry hookup, hot water tank pipe, etc). He assessed everything and, again, approached us with detailed explanations and a repair plan for each issue. Of course we requested that he fix these issues as well. Within 24 hours, Chris had fixed all the issues and EVERYTHING was in great working order. What impressed me most with this experience was how detailed Chris Ford was with each explanation, how thorough he was with each job, the attention to detail that was provided, and how quick and accommodating he was. If you require a reliable, professional plumber to assess and/or repair plumbing in your home, I highly recommend Mr. Rooter for any job! You will be more than satisfied with the outcome!