A couple of weekends ago (Saturday) we noticed small amount of waste coming up from one of the drains. I contacted Mr Rooter immediately, and they had somebody on site in about an hour (a lot sooner than what was mentioned on the phone - much appreciated). Mark was very professional, knowledgeable, and honest. He inspected the pipes, identified the problem quickly (a shift outside of the house), and provided a clear explanation of the work required as well as different options in addressing the issue. We chose to deal with the issue directly - outside dig, pipe replacement, and installing a double wye (access point to pipe outside of the house). Work was performed the next day (Sunday). Crew was very punctual, quality of work was great, and the follow-up was even better. Once again, Mark led us through the whole process, inspected the work performed, and ensured it was to our satisfaction. It was a real pleasure dealing with Mr Rooter, and although I hope I don't have more issues with my plumbing, I will definitely call them if there are any plumbing related concerns.