I flagged down Robert from Mr. Rooter at the Central Pkwy Mall in Msga, to ask him a question about a potential concern with a plumbing problem... every time I did laundry my kitchen sinks would back up from the washer spinning out the "dirty water" right into the kitchen sinks... I was growing ever nervous about a flood in my home...
Well Robert, was really instrumental in offering his assistance & literally agreed to follow me home & resolve my problem.
Robert listened to the concern, he was ready to provide his expertise to alleviate my plumbing problem.... and he did this
with excellence in customer service, which is rare in the "profit" driven service industry... I can say with certainty I will definitely call upon him in the future, in addition to recommend his services to my family, friends & work colleagues..
Thank You Robert for the fine example of customer service; you are an outstanding asset to your company ! M.Faukovic, Mississauga,Ont.