My wife called Mr. Rooter at approx. 0930 hrs. Les Malinski arrived shortly before noon. Good response time! Les was very professional, meticulous, and worked rather swiftly to repair a leak we had in the copper feed line to our water heater. We have used Mr. Rooter in the past to resolve a minor plumbing issue in our upstairs bathroom a few years ago and I immediately recognized him when he arrived. Given our experience with Mr. Rooter, I would NOT consider dealing with any other company besides them to resolve minor plumbing issues in the future! P.S. Les, you don't have to take your boots off in our house! LOL