Dalmen Pro

Rating: 4.9 out of 5

Dalmen Pro reviews (120)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2019

    Patio door replacement

    Before sale, installation and after sale services were all excellent. All staff were friendly, efficient and professional and I ended up with a quality product installed.

    Answer from pro:

    Thank you for your wonderful review! We enjoyed working with you:) Please let us know if you need assistance with any future projects!! Thanks Erica

    Reply created 7 Oct 2019
  • Review from Mary
    Rating: 5 out of 5
    Review left on 16 Sep 2019

    Had my front door replaced

    Excellent work - neat, tidy. Work was done quickly in an efficient and professional manner. Would highly recommend Dalmen Pro from the salesperson, Erica in the office and the technicians.

    Answer from pro:

    It was honestly such a pleasure from start to finish working with you! Thank you so much for your kind words Mary, we hope to work with you again in the future! All the best, Erica

    Reply created 16 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 May 2019

    Window replacement

    Dalmen-pro sales rep Shawn was excellent to deal with. Very cordial and fully explained the benefits of his products. Received the final quote on 20 March 2019 at which time I also confirmed the order. The windows were installed on the 21 May 2019 (8 weeks wait) The installers Domonque and Thomas were excellent. They introduced themselves at the start of the day and worked tirelessly till the completion of the 5 window install. Before leaving they ensured that everything was cleaned up and all remnants of the old windows were taken away. We were very satisfied with the workmanship.

    Answer from pro:

    Thanks Jan! We are so happy you are pleased with your experience with Dalmen Pro. Please don't hesitate to contact us in the future if you have any further window or door needs :)

    Reply created 24 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2019

    bathroom reno window

    We had a new window installed, but then wanted to change the window jamb so that we could return-tile to the window. Dalmen Pro was able to get someone on site fast to remove the window jamb so that we could continue with the tile work and stay on schedule.

    Answer from pro:

    We are so happy that we were able to accommodate the last minute change for you ! Please let us know if we can assist in any future renovations.

    Reply created 18 Apr 2019
  • Review from Julie_M
    Rating: 5 out of 5
    Review left on 2 Mar 2019

    Window replacement

    Everything went really well from the initial contact to measurements to the actual instalment. Service was great all around - installers, salesman and customer service on the phone from the office. I have already recommended this company to family and friends! Thanks DalmenPro!

    Answer from pro:

    Thank you for the review Julie! We look forward to doing business with you again in the future.

    Reply created 4 Mar 2019
  • Review from ken lapointe
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    QUALITY/SERVICE/PRICE POINT

    My wife and I used these guys and we cant be more happier with our purchase of Dalmen windows. The complete experience with the sales person Shawn was great and easy. No pressure to sign and was very patient with all of our questions :) THANK YOU DALMEN PRO!!

    Answer from pro:

    Thank you for the review ! We are so happy that you were pleased with Shawn and Dalmen Pro as a whole :)

    Reply created 4 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    Front Door & Patio Door

    We replaced our front door & patio door replaced recently by Dalmen Pro and couldn’t be happier with the experience. From the beginning quote process to the installation everything was easy and professional. Will definitely recommend!

    Answer from pro:

    Thank you for the review Ellen ! Please let us know if we can assist with anything else in the future :)

    Reply created 1 Mar 2019
  • Review from Samantha Eisleb-Taylor
    Rating: 1 out of 5
    Review left on 25 Feb 2019

    19 windows and 1 door

    We had 19 windows and one door installed in November/December 2018. We expressed concerns to the company about a number of issues. We will not work with them again, nor recommend them.

    Answer from pro:

    Hi Alex, We completely understand your frustration with the outcome of your installations, as we too are frustrated. The $200 credit that you have quoted on multiple occasions was as per your request. As your door slab had an obvious defect in it at the time of install we planned to replace the door slab under warranty, however you didn't want to wait the 6 weeks for the replacement to be ready and insisted on a credit. As mentioned before, this is not how we conduct business as we like to rectify the issue from the beginning. However , we agreed to your demands and issued you a credit. Almost a year later, the previous defective slab has more issues - as to be expected with a defective product. And you wanted us to rectify the issue. We agreed to do so with the understanding that you reimburse the credit you received for this exact product. After numerous emails, and your unwillingness for our service team to perform the service within our working hours - this never happened. Was there miscommunication throughout your installation - absolutely, on both sides. We have apologized for delays and simply circumstances that were/are out of our control. We have now tried to rectify this issue through email, through your complaint to the BBB and now through our Homestars page. None of which, we receive a response to. You are undoubtedly frustrated, as are we. As we have tried to rectify this issue for you and you continue to slander our company. If you wish to finally have a resolution, as we have mentioned numerous times - please contact our office directly instead of writing lengthy, slandering reviews. Thank you, Dalmen Pro

    Reply created 25 Feb 2019
  • Review from Jack and Nancy Vaughan
    Rating: 5 out of 5
    Review left on 14 Jan 2019

    Patio door replacement

    From the initial visit for an estimate to the final installalation we have nothing but good things to say about our experience. Professional, friendly and excellent installation right to the end clean up. I wish I could remember everyone's name to give a shout out. Thanks Sarah for adjusting our installation date and being so helpful and friendly when I called. Thanks Bruno and your assistant for your excellent, friendly installation and I believe Brett and one other guy for initial visit and subsequent visit to make sure measurements were right. Thanks again

    Answer from pro:

    Thank you for the wonderful review ! Please let us know if there is anything we can assist with in the future. Dalmen Pro :)

    Reply created 24 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    2 exterior door installations

    I have an old home with challenging issues like plaster and old insulation and crooked angles. All issues were handled with care and the guys went the extra mile to accommodate and make it the way I wanted in terms of adapting the lock system that didn't fit the hole the doors came with. Took them a lot longer than expected and they stayed cheerful and personable to me the whole time.

    Answer from pro:

    Thank you for the great review Carole! Please let us know if you have any further needs in the future!

    Reply created 11 Jan 2019