Spark Service Pro

Rating: 4.8 out of 5

Spark Service Pro reviews (1348)

  • Review from Customer of Spark Service Pro
    Rating: 0 out of 5
    Review left on 12 Mar 2021

    Oven and Hood Range Service

    If I could give negative stars I would! Be very cautious using this company. I originally hired them based on their google and home star review....bad mistake! 1. When the technician came in he did not have a mask. He pulled a bandana from his neck up. While he was in my kitchen his bandana was not covering his nose and kept falling down. I felt really unsafe. I gave him a mask and put one on myself. As a professional company, your technician should be wearing the right ppe. In hindsight, I should have asked him to leave at that moment. 2. He fixed my oven, no issues. When it came to my range hood, I told him I believed motor needs to be changed. He didn't examine it, he simply read the model number off the label to his customer service rep and told them to order the motor. No inspection on anything. I could have done this myself. Then he charged me $59.99 for doing that. 3. I called his manager Ester, explained that he didn't do anything for the range hood except call in the model number. I explained that if I did proceed with this company in changing the motor I would like another technician to come in as I did not feel safe with him. Well guess what? If I want another technician I would have to pay the $59.99, but if the same guy comes back $59.99 gets deducted from the invoice. Excuse me? I asked her to give me an estimate for the cost of the repair. The technician had already emailed it to me but I wanted to see if it matched what Ester would say...she responded with we don't give out estimates (uhmm...did you know your technician gave me one?!). She tried really hard to get me to pay over the phone, I did not as I wanted to do some more investigation. 4. After the last conversation with Ester, she calls me back saying actually we can't help you at all, the manufacturer has discontinued my hood range motor and maybe I should just buy a brand new hood range, so just pay the service fee and be done with us!! Excuse me, what?! She tried so hard to get me to pay over the phone on the spot. Thankfully within 5 mins i got on the phone with the manufacturer and found out the hood range motor is very much in stock. They provided me with their supplier that they use. And guess how much the supplier is charging to install in? 50% cheaper than Fix Appliances! Save yourself time and hassle and money and go with a professional company that is honest and does a good job.

    Answer from pro:

    Dear Private User, We are sorry to hear that you had such a negative impression. Allow us to recall the timeline of events as per our company’s records. You called our office on February 10th 2021 at 8:25am and booked an appointment for February 17th 2021 for your 2 appliances (range hood fan issue and gas stove burners issue), you were informed that “the way our service works, the service call is $59.99 per each appliance, the technician will come to diagnose each of them and will give you an estimate for labour and parts (if needed). If you decide to proceed with the repair, you will be paying for the actual repair, and we will not charge the service call fee, in case you decide not to proceed with the repair the service call fee will be applied. So, you either pay for the service call or for the repair”. Naturally, the service call is also applicable in case if future repair is not possible (manufacturer does not produce the required parts anymore and they are NLA or if by the results of the diagnostics the appliance will appear to be non-repairable. You also informed us that you would like to use the online discount coupon $30. You were informed during the initial booking that the discount coupon $30 can be applied only towards the labour if you choose to proceed with repair. We got your first complaint and refusal to pay for the provided services on February 18th 2021 at 10:19am, when you called the office stating that you were not aware of the service call charges and were told that it is $59 for both appliances, that you were also not told that the discount is not applicable towards the service call. Our manager checked the recordings of the phone conversation and contacted you within the 24 hrs to provide the solution however we did not hear back from you up until March 13rd 2021 2:06pm. As the parts for the range hood were not available, our office manager offered you to pay just a service call for one gas appliance which is $99+tax, to which you agreed. The payment that was agreed upon has been submitted only today, on March 12th 2021 at 11:29am, followed by your bad review. Considering all said above, we would like to also clear the air around some key points in your review: Our service call fees and labour rates are fixed, we do not charge per hour, we charge per issue. Our office manager and office employees do not hold the necessary certification and qualifications to provide you with the estimate. Only professional licensed technician can do it, and only after the diagnostics being performed on the spot. Please do let us know if you have any further questions or concerns and we will gladly assist you. Fix Appliance CA Team 6475036655

    Reply created 12 Mar 2021
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 9 Mar 2021

    Dishwasher motor replacement

    Professional and respectful service. Very transparent technician. Everything was done in a timely manner. Would recommend.

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 10 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2021

    Repair Stove

    Dina is an excellent technician with outstanding “ people skills”. He is a great worker .

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 9 Mar 2021
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 7 Mar 2021

    Dryer repair

    Excellent service and reliable! The repairman was there exactly when he said he would be and repaired the appliance quickly.

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 8 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2021

    Leakey dishwasher

    Woke up to find a leak in the kitchen. Call Fix and Dima arrived within an hour. Did a fantastic job. The most professional service we have ever had. Cleaned up as he worked, explained every detail to me about what he was doing and why. I can not recommend Fix and especially Dima enough. Thanks again for all of the help.

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 8 Mar 2021
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 6 Mar 2021

    Range hood repair

    Daniel came to fix our range hood about 10 days ago and did a great job. The price was reasonable. A few days later it wasn’t working again, mysteriously. I called fix appliance and they agreed to send Daniel back to fix our range hood again, free of charge. A lot of places wouldn’t do that! They came this morning, were very pleasant, and got the range hood working again!

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 9 Mar 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Mar 2021

    Unprofessional

    We called this company in to try to fix a problem with our fridge. The gentleman that came suggested we needed a part that didn't exists and said that the compressor wasn't working. The compressor was working, but intermittently. He was rude and argumentative (in face of obvious facts). The only good thing about this experience is that it only cost $89.00. I will never go back to these folks.

    Answer from pro:

    Dear Frogquest, We are sorry that you had such a bad experience with appliance repair company. We express a lot of concern and there for deep investigation was preformed and we did not find any jobs under your name or with the same appliance problem, perhaps you may confuse us with other company. Anyhow we remain at your service and will be more than happy to help you in the future. Thank you. Fix Appliances Ca Team. 888-242-0777

    Reply created 8 Mar 2021
  • Review from Safwan Rahman
    Rating: 5 out of 5
    Review left on 22 Feb 2021

    Great professional service for dishwasher repair

    I had a very good experience with them, these folks are great! I called 4 different appliance repair services to ask about the initial consultation fee and they all quoted the same. I went with Fix Appliances because they were by far the friendliest and their service was quick and streamlined. I had an issue with the dishwasher at a unit I'm renting out and Fix Appliance handled all the communication between myself and the tenant. They also kept me updated throughout the whole process sending updated quotes/invoices via text and calls. The technician was very professional and gave some solid advice on whether to go with a repair or need for a new dishwasher. In the end they ordered new parts that said could take upto a week, but came way quicker and he installed it right away, scheduling the time with my tenants rather than having me involved as the middleman in scheduling. Very professional and transparent with their services. I will continue to do business with them in the future.

    Answer from pro:

    Dear Safwan in Toronto, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 26 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2021

    Fixed washer same day

    Dima was very thorough and transparent with showing me what was wrong with my machine. He came on time was able to detect ad fix the issue within less than a couple hours.

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 26 Feb 2021
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 18 Feb 2021

    Fridge/Freezer Repair - Liebherr

    We selected Fix Appliances based on a google search and good reviews. We were very happy with our selection. It was easy to book an appointment with staff over the phone. Our repair technician, Dima, arrived within the appointment window. He listened to our explaination of the issue and immediately explained what he would look for and his plan to call Liebherr to run diagnostics. When he found the ice buildup in the freezer, he showed us and told us this was likely the issue and got approval before taking action. He cleaned up any mess during the defrost. We were extremely happy with Dima and the service he provided. We will ask for him again if we have appliance repairs.

    Answer from pro:

    Dear Private User, Thank you for taking the time and post such a great review of our service. We are happy to provide fast and good service, we will always strive to maintain and exceed our current customer service satisfaction for years to come. We appreciate your business with us! Fix Appliance CA Team 6475036655

    Reply created 26 Feb 2021
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