Express Appliance Repair

Rating: 3 out of 5

Express Appliance Repair reviews (366)

  • Review from I Heynen
    Rating: 5 out of 5
    Review left on 28 Feb 2018

    Oven repair

    We had to replace the element in our built in oven. I was concerned about damage to the kitchen so hired a contractor. They did great work! Fixed it professionally, timely, and with care.

    Answer from pro:

    Thank you so much

    Reply created 1 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2018

    Whirpool was her

    The appliance technician fixed the door lock for the washer and it fixed it right away!

    Answer from pro:

    Thank you so much

    Reply created 2 Mar 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Feb 2018

    Fridge service and washer repair

    I called feb 27th and they came that day. Roman our tech called to see if he could come early and of course I said yes. He showed up at the time he said he would and got right to work. He worked fast and efficiently. He had our fridge and washer fixed and out of our house in about 45 minutes. Our fridge was leaking and it turned out to be a blocked drain. Then he went to the washer that we had called another company to fix as it was leaking too and they said it just needed to be cleaned. Roman took the back off and turned the washer on and in a matter of seconds he whipped off the top of the washer and found the problem. I don’t remember what the piece is called but it hooks up to the water and it was all rusted and water was dripping from it as the washer was running. He fixed it right away and made sure it wasn’t leaking anymore. He was a very nice man and I would surely ask for him if I ever need anything again. Thank you Roman for a job well done!

    Answer from pro:

    Thank you

    Reply created 1 Mar 2018
  • Review from Sand P.
    Rating: 0 out of 5
    Review left on 27 Feb 2018

    Worst Experience Ever

    Monday February 19th, 2018 My laundry machine started making a strange grinding noise with a little water leakage. With a newborn baby and weeks of laundry to be done, I needed a repair person ASAP to resolve this issue. I called Express Repair after finding them on Google. Within an hour a repair man had arrived. He opened up my laundry machine. He did a quick scan of the inside of my washer with a flashlight. He tapped a few parts with the end of his screwdriver and attempted to run a wash cycle once or twice. It was through this "extensive testing" that he concluded that 1) The Main drain system is faulty and need to be replaced. 2) The Motor pulley system is fault and needs to be replaced. I was quoted for a $645 job to have all of this repair work done, and if I was lucky, it might be done by the end of the week. I was not convinced that his diagnostics methods were honest. I asked if there was a quicker, more affordable solution. He insisted that this was a big job that required parts and a lot of labor. I politely asked him to leave my home as I would likely replace my entire unit for $1,000 than pay $645 for a repair. Once he left, I did a quick YouTube search for common washer problems. I was able to take a part the drainage pump and found my baby's newborn sock which was blocking the pump. Once the sock was removed, my machine worked like new again. I spent $91.64 for someone to come in, open the washer and give me a dishonest quote. I'd like a full refund as I was able to resolve the issue after watching a 12 minute video on YouTube. Thank you.

    Answer from pro:

    Dear Customer, We happy that to know that our technician diagnose the problem with your washer and you decide to fix it yourself there for you paid for the service call. As you must understand there is a labor cost for repair, (it is not free) there for our tech. gave you the quote upfront to your decision, as for the part, we are ordering only original and certificate parts and not from online stores that why the different. If you have any question dell free to contact us (844) 889-8484

    Reply created 2 Mar 2018
  • Review from Customer of Express Appliance Repair
    Rating: 4 out of 5
    Review left on 27 Feb 2018

    Fridge Repair

    Repair technician was efficient and able to repair fridge in no time. I recommend Express Repair and will use them again, if required, in the future for other appliances. Thank you for your help!!!!

    Answer from pro:

    Thank you so much

    Reply created 28 Feb 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Feb 2018

    Washing machine repair

    The machine didn’t work and now it does. I called a number - repair man arrived that day. Just as easy as that.

    Answer from pro:

    Thank you so much

    Reply created 28 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2018

    Washer and Drier

    We first hired Express Repair to fix our drier. They did an awesome job so we brought them back to do our washer. We knew it would be expensive but still cheaper than buying new ones. We're very satisfied. They let you know the cost before they proceed so there are no surprises. Both are working as good as new. Thank you Express Appliance Repair.

    Answer from pro:

    Thank you so much

    Reply created 27 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2018

    Dishwasher repair

    Good friendly service. Polite serviceman. Neat & tidy. My 1 1/2 year old dishwasher broke. It required an expensive part. It is now fixed. He came on time and called before he arrived.

    Answer from pro:

    Thank you so much

    Reply created 28 Feb 2018
  • Review from One Happy Customer
    Rating: 5 out of 5
    Review left on 25 Feb 2018

    Fridge Repair

    Great company, extremely helpful. Were able to source the hard to find the part for our fridge. Qxbeg, the service technician was very professional, polite and went beyond his call of duty to explain us the problem. Originally, we thought repair would be over $1500.00. Finally it cost us less then half of the original quoted price. Very honest. I highly recommend them to all. They will definitely be servicing all our appliances in future

    Answer from pro:

    Thank you so much

    Reply created 25 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2018

    Washing machine

    Roman fixed the machine quickly on a Saturday afternoon. He found the problem easily and was very professional. And the price wears reasonable.

    Answer from pro:

    Thank you so much

    Reply created 26 Feb 2018