Can I give a "0" rating? Our order consisted of 19 windows - a large and expensive renovation for us.
The installers disrespected my home and didn't care about the mess they made. With the windy, colder temperatures than hoped for in mid-November 2022, the install procedure/process was horrible. The installers removed most of the old windows before they installed any new ones. So our meticulously-kept home now had a cold wind blowing through it along with spreading all the dust and debris around most of the house. The temperature in the house dropped to 6°C, close to the cooler outside temp. The process should be to remove a few windows, one room at a time, to keep the house at a decent temperature and to keep the mess to a minimum and under control.
The installers didn't remove their boots and tracked the dust/debris everywhere in the house. A lot of the debris from the removal stage was tossed out of the windows to the ground outside leaving some stains on the patterned concrete around the house along with other evidence of work debris. A few walls around the new windows had spray-foam dribble down it and left some marks which had to be cleaned to return the wall back to its original state. Although the installers filled in the nail holes on the trim, the caulk shrank by the second day leaving some small divots. I pointed this out and requested the installer to add some more caulk to smooth them out so when I paint the trim, it would look good. The installer wasn't interested in staying any longer and said "that's the way it is" and requested final payment. I had to fill in the divots and the sand the trim before painting. The installers used my 2-car garage as a worksite to cut the various MDF trim pieces and left a super-fine MDF sawdust on everything in the garage including my car, items, tools, equipment, shelving, etc.
As a customer, the experience could have easily been much better with a methodical, organized plan to removing and installing the windows and it probably wouldn't have taken any extra time or effort but would have made a world of difference. Very disappointed in the experience and I called the Sales Manager within the first hour of the initial work and told him I wasn't impressed. The first hour showed how the rest of the experience would play out. I requested some monetary compensation for the poor installation experience to help offset the pain. After trying for over a year with various customer service personnel to get a resolution, Nordik offered a fraction of my monetary request and insisted I sign a legal Non-Disclosure Agreement (NDA) to keep the settlement confidential, in order to get the paltry amount. I declined the disrespectful offer so I can warn other window buyers. You know a company has continuous issues with customer complaints when they already have a standard NDA form - pathetic! When a family member asked my Nordik experience because they were looking into their window replacements , I immediately warned "STAY AWAY FROM NORDIK!" Too bad, Nordik just lost a $30K order because they wouldn't step up and make it right for us.
