Nordik Windows And Doors reviews (1498)

This review is solely based on our experience. I encourage anyone reading this to examine all the reviews in detail. Please note that many positive reviews are related to the sales process, which is not an issue. Nordik Windows and Doors have an average product, sub-par installation, and terrible customer service/support. Below is a summary of what we experienced, which is nothing short of horrendous. The time and money lost chasing them around is exhausting. We signed a contract with Nordik Windows and Doors in May 2022. The sales process was very good. Our Rep Dan seemed like a decent person, but we soon discovered he is not equipped to handle difficult situations and he quickly bailed on us. We had the installation of full-home replacement windows and doors scheduled for August. Our home was under a cosmetic renovation and Nordik had an open house to conduct their installation. On August 3rd and 4th, the installation took place. As we later learned, the windows were not sized correctly and Nordik was fully aware and did the installation anyway. (The windows were installed against the advice of the (subcontracted) lead installer (Milos) on-site). On August 17th it rained in Toronto, and we experienced flooding from two basement windows. Our call to advise Nordik of the issue was met with apathy and a lack of urgency. On August 18th a technician came and fixed the problem. On August 22nd it rained, again and again, we experienced water pouring through the windows again. Technicians again came to fix the problem. On August 25th we experienced water leaking again. After running in circles with their customer service department, we were finally put in touch with their Director of Operations (Andy). Their Director of Operations seemingly had no interest in helping. We finally scheduled an in-person meeting with him on August 31st to which he had no understanding of the issues we were dealing with and left halfway through the meeting to take a phone call. At that time: all issues including: - 2 windows so badly installed they leaked water at the first sight of rain - 3 windows being installed as frosted when they were meant to be clear, - 2 windows that had been mis-measured and therefore never installed, - 2 doors that did not arrive with the order, - screws that were screwed up into the framing (which is not proper practice), - sashes that were incorrect sizes, flashing that was incorrect sizes, - windows that were never caulked and, - windows that were not sitting level in their casing and therefore not opening/closing properly. It was on August 31st that we were advised by a senior install Manager (Kevin) who attended our home with the Director of Operations that the windows had been improperly installed and ALL windows needed to come out and be reinstalled. This is information Nordik had been aware of on August 3rd and did not disclose until August 31st. We requested assistance from someone more qualified to deal with the issues we were facing. We were passed on to the Director of Internal Operations (Amanda) and had a similar experience. We again requested assistance from someone in the company that understood the issues and could provide the customer service we had been sold on. We were passed on to the Director of Corporate Affairs and Human Resources (Thomas). Dealing with this individual was like hitting a brick wall at full speed. Nordik 's Director of Corporate Affairs and HR (Thomas) seemingly has no valuable experience within their industry and has been uncooperative at every turn. Nordik fought with us about covering the cost of the damage they created, fought with us about the additional cost of remediation for their required reinstallation, and continued to make us chase them for resolution. We requested support from their CEO (Eric) and COO (Catherine) - both of whom have refused to engage to find a resolution. Not once was Nordik willing to take responsibility and uphold the integrity of their complete, worry-free experience. (In retrospect, it seems their warranty is more like a warning about themselves). In fact, their conduct in reaching a resolution has been nefarious and disturbing. The re-installation was scheduled for October 11, 12, and 13th. The reinstallation took an additional two days including October 14th and 17th. During the reinstallation, the workers damaged newly installed siding at the front of our home. One of the workers cut himself and dripped blood in various spots on the newly installed carpet. Following the re-installation of all the windows (minus 2 windows that had to be redone again as they had been measured incorrectly four times), we found that numerous windows did not open properly, did not close properly, and had excessive condensation build-up and cold air leaking in. On October 29th the final two windows arrived to be installed. The workers also adjusted the front large dining room window (which would not open properly) as well as the kitchen awning window which also would not open properly and was getting excessive condensation. The worker advised that the window had been installed incorrectly and he adjusted it to ensure it would open and close properly and sealed correctly. By the end of October, we still had not received any compensation to deal with the water damage Nordik caused on August 17th. Additionally, during this time we were still dealing with Nordiks insurance company without any support from Nordik. This process was time-consuming and convoluted. However, after several weeks of dealing directly with their insurance, we were able to recover the money for the repairs. Again, we dealt directly with their insurance, they abandoned this process with us. To date, we have had well over 3 dozen customer service calls, 2 dozen + visits from technicians, windows that continue to open incorrectly, windows that don't close properly and with the temperature drop, and windows that are immensely drafty and require attention. We have opened our home EVERY WEEK since August 17th to Nordik to ensure these windows are installed correctly and they still cannot get it right. The installation Manager (Kevin) attended our home again to address the fact that in our largest front living room we are able to pass a thrice-folded piece of paper from the exterior of the house right through to the interior. These windows have not been sealed properly. Post-visit, Kevin advised that the 3 largest windows on our main floor require re-manufacturing and reinstallation (for a 3rd time!). He identified manufacturing defects on the remaining 9 windows. The interim solution to stop cold air from leaking through was to add some weather stripping to the tracks, which improved the seal but made the windows difficult to open. We have also added 3M insulating film on several windows to mitigate the heat loss from these drafty windows. We had an outstanding balance which we were happy to pay once the work was complete. (We canceled the two doors as we did not want any more drama and as such, we lost the volume discount which they insisted we pay, even after the mess they created). Nordik insisted on being paid and threatened a lien on our home and gave us 48 hours to pay them despite the work not being completed, no follow-up regarding their defective already-installed product, and certainly without any apology for the mess they have created. It was a bully move, so we paid to avoid any legal mess. They did offer $1000.00 in credit in exchange for an NDA which we did not accept. Please use caution when considering Nordik Windows and Doors. They have a decent sales process and website but, in our experience, they misrepresent their product, service & warranty. This has been our biggest financial mistake in life. This has been more stress and anxiety than we ever could have imagined. Buyer beware! We now must wait however long it takes them to remanufacture the replacement windows, based on how they have been treating us, we expect early 2023 to finally resolve this.

The worst customer service I have ever encountered. Very unprofessional company the lacks competent employees. They blame the customer for their own mistakes and do not own up to issues when they arise. Stay away!!

The windows are looks beautiful, the installers are professional. I am Satisfied with the service provided by Nordik.

Fantastic product, service, customer service, clean up and communication. Five star company throughout contact with this company.

Peter & his company were extremely efficient & enthusiastic - we had an immediate appointment & got all the information we needed to make a quick decision. We feel we're getting a quality product at a competitive price & would recommend Nordic & Peter.

Exceptional craftsmanship. Work area was totally cleaned. Door installer (Thomas) was able to save the old interior door trim and reuse it. Very pleased.

The fellows who installed the windows were extremely talented and very courteous. They did an excellent job. We are truly satisfied with the result of this installation.

We got a quote from Kate and really took the time to surcue the deal. And went above and beyond more then the competitive people. Kate also came to follow up numerous times to make sure the job was being done well and what was promised.

I am very pleased with the door I selected, it is as beautiful as I hoped it would be. The installation was flawless, and I am delighted with the service and the quality of the product. Highly recommend!

I needed to change two of living room windows and one large bed room window. From the consultation to selection to installation, everything was done well and I really liked the finished product.