Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from Customer of Nordik Windows And Doors
    Rating: 0 out of 5
    Review left on 13 Jan 2022

    Window replacement

    We ordered some windows for replacement 2 small basement windows and a smaller crack out window for the living room going with Nordik windows was not a good idea we got the quote in august were told we had an install date in December when they didn’t even have the windows and now just had them installed in January the price was way too high for what we got wouldn’t refund the $600 deposit because we signed a contract I didn’t know it was a contract at the time I thought it was just a purchase agreement the installers were fairly good but the install could have been better and the quality of the windows could have been better but the Nordik company itself is horrible and wouldn’t recommend them to anyone I would definetly find someone else

    Answer from pro:

    Thank you for letting us know about your experience, we apologize if you are not satisfied with the installation work. Please, if there is work outstanding or work not done to your satisfaction please let our service department know so we can schedule any required outstanding or repairs. We stand by our products and installations 100%.

    Reply created 14 Jan 2022
  • Review from Melanie Mader
    Rating: 5 out of 5
    Review left on 13 Jan 2022

    New front doors installed

    During these times of limited suppliers, installers etc. this company reached out with emails explaining the delays to me, which was appreciated. I was not really in a rush to replace my doors, but by letting me know that they cared enough in this “try and find another one any faster” society, they really made me feel like I was a valued customer. The installer that put in my new front doors was excellent. His expertise made for an efficient install and an overall fantastic experience.

    Answer from pro:

    Hi Melanie, thank you very much for your review of the product and service receive from Nordik Windows and Doors. We are so pleased to hear that the installation of your beautiful new fiberglass entry doors went smoothly and hope you are loving the finished product. We very much appreciate your patience and understanding during the manufacturing process which we acknowledge went beyond the originally estimated timeframe. We again hope the finished product is considered well worth the wait.

    Reply created 14 Jan 2022
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 28 Dec 2021

    Great Window Installation

    Great quick installation. Thorough job and the windows look great! The installer took the time to go through the whole process. He answered all of my questions and even gave me tips about my other windows.

    Answer from pro:

    Thanks for the great review, we're pleased to see the installer was able to answer all of your questions. Enjoy the new windows!

    Reply created 10 Jan 2022
  • Review from Lorraine Hymmen
    Rating: 1 out of 5
    Review left on 23 Dec 2021

    Replacement windows

    We have been waiting for almost a year to have some Windows replaced. The installer broke 3 in the spring when installing 5 and we had to order more and have had nothing but the run around. Now they are off til Jan. 3. We contacted the manufacturer directly and the 7 Windows were ready Dec 10 for pick up but we still have not heard from Nordik

    Answer from pro:

    Hello Lorraine, we apologize for the delays in completing your warranty work. To date we have not received the replacement windows from the manufacturer and we are working with them to obtain accurate ETAs so that we can schedule the re-installation work. We look forward to completing this as soon as possible for you.

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Dec 2021

    patio door

    1. Order date 27 May 2021 2. Installation was advised to be December 10 2021 but it was NOT. Nobody came. It was installed 3 days later. 3. The door that was installed is not the door that I saw once in your showroom. It is smaller and the workers had to spray a lot of foam in the gaps and cover it with wide plastic panels. .. The screen door is very flimsy and probably will not last very long. A heavier person might not be able to go through the door! .... How can you justify such a shabby product for a high price of $2.245.00? I will inform our Corporation office.

    Answer from pro:

    Edith we apologize for having to reschedule your installation due to complications at a previous job site, we understand how frustrating this can be. The patio door installed at your home is the one on your contract, we do sell and install multiple styles of patio door and cannot know which one you are referring to in the showroom. We stand behind all of our products and installations with our 25-Year warranty, if you have a concern that needs to be addressed please contact our service department so they can address your concerns.

    Reply created 22 Dec 2021
  • Review from Kristi Kelly
    Rating: 5 out of 5
    Review left on 15 Dec 2021

    Nine feature windows replaced

    After five different consultations we choose Nordik. Not only was Levi, our sales guy, patient with my design choices, he offered some exceptional knowledge and made sure that everything we picked qualified for the appropriate grants, etc. Mark and Nesh, on install day were professional, efficient and a pleasure to deal with. The job was done is less time than I expected, and no mess was left behind. They completely exceeded my expectations. We had no issues from start to finish and very happy with our choice. We have a few more windows to tackle on the feature and I won’t hesitate calling them again.

    Answer from pro:

    Hi Kristi! Thank you for the great review and all of your comments. We are so glad to hear that the installation went well and everything lived up to the expectation that Levi set from the start. We are looking forward to the opportunity to work with you again on your remaining windows when the time comes!

    Reply created 17 Dec 2021
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 14 Dec 2021

    Window Replacement

    Very happy with Nordik, from sales to installation. Sales were professional and knowledgeable with great recommendations for different styles and features. Installation crew was fast and friendly. They cleaned as they went keeping everything clean both inside and out.

    Answer from pro:

    Thank you very much for sharing, we are very happy to hear you had a good experience. Thank you for choosing Nordik Windows and Doors.

    Reply created 15 Dec 2021
  • Review from Customer of Nordik Windows And Doors
    Rating: 1 out of 5
    Review left on 13 Dec 2021

    Sliding door

    The door was delivered and installed with chips in the paint on the outside. This does not bode well for future wear and tear. Also, screen door almost impossible to unlock. Still waiting for service. Was installed in November.

    Answer from pro:

    Hello, we're sorry to hear your new door requires follow up service. We stand behind all of our products and installations with our 25-Year warranty and look forward to resolving this for you. Please, reach out to us if you are unsure of the status of your warranty service or if a clear timeframe for completion was not provided, we would be happy to help.

    Reply created 14 Dec 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Dec 2021

    Stay away!!!

    Horrible customer service!! Promised delivery for mid to end of July only received my doors end of November. But they still couldn’t get it right and I’m still waiting for my trim. Being told it will be installled mid January. I have family coming for the holidays and my job is unfinished. No one answers your calls or responds to your emails for any update. Do yourself a favour and STAY AWAY from this company.

    Answer from pro:

    Hi there, we apologize for the delays and any errors we may have made along the way. We are fully committed to completing this project to your satisfaction and will do so at the earliest available time. Thank you for your patience as we work to come to a resolution.

    Reply created 14 Dec 2021
  • Review from Mario Artale
    Rating: 0 out of 5
    Review left on 11 Dec 2021

    Window Company Nightmare

    Job was supposed to be done and Finished August 6. And doors Supposed to be installed in September. Everything this company has done is 1 out of 10 The measurements were wrong The first installation crew wrecked every window I have had about 10 people from Nordik come to my house and it’s been 911 from day one I have a broken window taped up in my bathroom I have a bay window that is wrong size, main window still not installed and doors not installed as of December 10 They send crews but nothing gets done because they are so bad at talking to each other

    Answer from pro:

    Hello, we are so sorry to hear about your experience and that your project is still ongoing. Please, let us know some more information about your order so we can review and take the appropriate action to resolve this. Please reach out to reviews@nordik.com. Thank you.

    Reply created 14 Dec 2021
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