I signed up with this company because they came across as reputable. After my experience, I felt it necessary to at least share the experience for others to make their own decision.
My order consisted of 4 windows, a patio door, a side door and a front door. The installation was divided into 2 days due to covid and availability of product - TOTALLY acceptable.
Install #1 - Windows and Patio Door
The installers came on time and set up. The one installer asked if he could have access to plug outside, so I opened the garage and showed him the location and went inside to work. A few hours passed and I came up to check out the work being done and to my surprise, their mitre saw was setup in my garage. Saw dust was everywhere, in my kids winter clothes, all over my bikes, EVERYWHERE!!
Their response - here's a $200 bill credit to get it all cleaned up. 1.5 months later, I am still cleaning it up.
In addition, they were doing the install of the windows INSIDE the house with no masks. So the $200 bill credit was also the cost or 'pay off' of possibly infecting my kids of Covid.
Install #2 - side and front door
Installers showed up on time and less than courteous.
Issue#1 - wrong side door brought to the house, the inside was to be white but the whole door was painted with the exterior color.
Resolution - they will be replacing the door with the correct color but I have to wait several months again. They also offered me $100 off to paint it myself.
Issue#2 they didn't bring the exterior brick mold in the right color. They offered to just use what they brought and again, for me to paint it myself.
Resolution: the installers said they would come back next day, it's now 20 days later. As well, there are live (albeit low voltage) wires hanging out in plain site. Completely dangerous hazard.
Issue#3 - the side door doesn't seem to be properly sealed as cold air is leaking through causing an increase in my heating bill.
On top of all this, I have their finance department continuously calling me for payment. The sales guy said, "Pay us all but $1000 and 'trust' me that we will get this done" - to which I laughed in his face.
I have spoken with their head office contact center and Sales guy SEVERAL times and they continue to brush me under the rug. They have had the materials in their warehouse but are reluctant to come and finish the job. Instead they offered me a timeslot 3 weeks into the future and demanded I take the appointment otherwise it would be pushed into the future despite their installer AND sales guy assuring me it would be done sooner.
My job wasn't complex, but the lack of attention to detail, lack of professionalism and resting on their 25 year warranty (which I do not trust at all) is why I suggest searching elsewhere!
