Professional Roofers

Rating: 4.7 out of 5

Professional Roofers reviews (809)

  • Review from Customer of Professional Roofers
    Rating: 5 out of 5
    Review left on 24 May 2019

    All New Roof, Siding, and Aluminum

    We moved into our first home in June 2018 and knew that there was significant work to be done to the roof (pitched and flat) as well as some cosmetic upgrades with respect to the colour of the siding, eaves, etc. After researching several companies, we chose to move forward with Professional Roofers and are very glad that we did. Over the course of the winter months, we met with Patrick several times, picked our colours, asked many questions, and scheduled the install for the first week of May 2019. The team did a wonderful job, despite poor weather, a few neighbour complaints, and the discovery of some unexpected rot on our porch. Due to the latter, the job ended up costing slightly more than initially quoted, but Patrick walked us through our options and worked with us to negotiate a fair price for the additional work. I would 100% recommend Professional Roofers, and would not hesitate to use them again myself in future.....though I certainly hope it's a long, long time before I need to give them a call!

    Answer from pro:

    Good afternoon! Thank you for taking the time to leave us your detailed and timely review! We understand how daunting purchasing a new roof can be, so we are glad to hear you found that everything went smoothly. Customer service and satisfaction is one of our top priorities and we find that keeping the Homeowner in-the-know and up-to-date of what is going on is always important. Although we always keep to the original price quoted, sometimes there are unforeseen circumstances that are unpreventable. Nonetheless, Professional Roofers will never change the quoted price without your knowledge or without walking you through the available options. We are happy to hear that Patrick was able to do this for you and to your satisfaction. We will be sure to pass on your kind words to Patrick and the crew!

    Reply created 27 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2019

    Replace roof on three attached townhouses

    Completed fast efficiently and cleanly. Work completed as promised by the estimator. Work and materials as promised

    Answer from pro:

    Good afternoon! We appreciate you taking time out of your day to leave us your feedback. We are glad the work was done to your satisfaction and as promised! We understand that your time is important, so Professional Roofers always aims to complete the job in a timely and efficient manner. Thank you once again and enjoy your day!

    Reply created 23 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2019

    Re- shingling roof

    I had a really solid experience with Professional Roofers this week. The staff were pleasant, respectful, and hardworking, the estimate and options clear, the date set and honoured, and the work indeed very professional. It was a fair price for the amount of work, and their care with cleanup was much appreciated. Best of all was the warranty of 15 years that can be transferred to a new owner for a small fee. I can highly recommend! Thank you PR.

    Answer from pro:

    Good morning and thanks so much for your kind words! Professional Roofers takes pride in our customer service, professionalism and the ability to meet our customers needs as promised. We are happy to hear that you had a pleasent experience throughout the entire process and we will be sure to pass your kind words to the crew who worked on your property. Thank-you for taking the time to leave us your feedback and enjoy your day!

    Reply created 23 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2019

    Roof

    Very professional great follow up job completed as promised and on time. Would recommend them to friends and family.

    Answer from pro:

    Good afternoon Gino! Thanks for taking the time to leave us your feedback. We are happy to hear that the work on your property went well and to your satisfaction! We would appreciate any recommendation and look forward to doing business with you again in the future!

    Reply created 22 May 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 May 2019

    Roof repair

    They were excellent, provided quote and arrived when they said they would to complete the work. This was the second roofing company I used and the only one that followed through on their word and work. Would definitely recommend them!

    Answer from pro:

    Good afternoon Lauren and thanks for leaving us your feedback! We appreciate you taking the time to review our services in an honest and timely matter. Professional Roofers always aims to make this an enjoyable experience from the time you receive your estimate to the completion of installation. We are glad you are satisfied with the work done on your property and look forward to doing business with you in the future. Should you have any questions or concerns, do not hesitate to give us a shout. Take care!

    Reply created 22 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2019

    Roof shingles replacement

    Listened to my concerns about my roof. When I signed my contract they gave me a date to do the work. They came at 7am and were finished at 2. Excellent work I’m a very satisfied customer !!! Thank you Professional roofers

    Answer from pro:

    Hi there and thanks so much for leaving your feedback! Professional Roofers always aims to have the job completed when and as promised. We are happy to hear you are so satisfied and that you had such a positive experience with us. Thanks for choosing Professional Roofers and take care!

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 15 May 2019

    New Shingles and Eaves

    While I am pleased with both jobs that were preformed on my home, I am less than pleased by the the clean (shingle debris) and disregard of committing damages to other parts of my home. With regards t the shingling of my home, I am completely satisfied, with their installation. The clean up after the job was finished, was less than satisfactory. Multiple nails were found through out the lawn and on my driveway, even though the crew swept the yard and adjacent areas with a magnetic grabber. In addition, even though the side yard was cover with tarps, to make clean up easier, this area is thoroughly covered with shingle granules! The first time I have my shingles replaced, the job was done with such perfection that, it was impossible to tell that the shingles had been replaced, without looking at the roof. In fact my neighbor had to tell me that the shingles had been replaced, as I was not at home during their installation. This would not be the case had I been out of the house during installation of the new shingles on May 10th/2019. With regards to the installation of the eaves, I will mention two cases of carelessness during this installation, on May 13th/2019. 1. During the removal of the eaves on the back of the house, the spikes in the eaves were allowed to fall onto the glass roof panels of our solarium. The cost to replace one pane is $2,000.00. 2. No care was taken to prevent scratching or marring of the eaves on the solarium. Even though their crews ladder was not placed on the solarium eaves, insufficient care was take to prevent the ladder scratching the eaves as the workers climbed up and do the ladder. I had t bring this to their attention as well as to provide bumpers to stop further damage. In all, somewhat less professionalism was demonstrated with the work crews, compared to the sales representative we negotiated the jobs to be done, with.

    Answer from pro:

    Good afternoon Ted. Thank-you for taking the time to leave us your honest feedback. We are glad that the installation of the roof went well and that you are satisfied with the work done! On the other hand, the clean-up portion of your review does not meet our customer service standards. You comments will be passed on to your Quality Control Manager and to the crew who serviced your property. Professional Roofers always aims to improve in every way possible, so your feedback proves to be extremely helpful. Should you have any more questions or concerns, please do not hesitate to give us a call. Take care and thank-you for choosing Professional Roofers.

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2019

    Flat roof replacment

    Timely, clean work, very responsive service oriented people. After initial incompletion work was completed quickly.

    Answer from pro:

    Good afternoon! Thank you for taking the time out of your day to leave us your feedback. One of Professional Roofers' goals is to uphold customer satisfaction and we are glad to hear the job went smoothly from start to finish! Should you have any questions, do not hesitate to reach out to us. Thank you once again and take care!

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2019

    Flat Roof

    Performed an excellent work very professional team. Work was done perfectly, cleaned up every thing, you would know some body was working on the roof. Extremely satisfied would recommend the Professional roofers to anybody who needs a new roof. The price was correct to, no complains about that.

    Answer from pro:

    Good afternoon Edward and thanks so much for leaving us your review! We always try to leave the property nice and tidy when we leave, we're glad you noticed! We appreciate any recommendations and thank-you once again for leaving us your timely feedback.

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2019

    New Roof Installation

    Job well done! The crew was very courteous and professional. They got the job done promptly and even better, cleaned up completely before they left. Their quality control officer came by the next day to make sure the job was done to our satisfaction and he also answered all of our questions about our new roof. Thanks again!

    Answer from pro:

    Hey Mark, thanks for your feedback! We appreciate you taking the time to leave us your thoughts and we will definitely pass on your kinds words to the crew that came out to your property. Our Quality Control Managers always ensure our customers are satisfied with the completed work and we're happy to hear he was able to answer all of your questions. Should you have anymore in the future, please do not hesitate to get in touch. Thank you again and enjoy your weekend!

    Reply created 10 May 2019