AtlasCare reviews (2519)

Don't bother with the duct cleaners who cold-call your home. Better to use a company with a solid reputation. The technicians were swift, skilled, informative, friendly and extremely organized and neat.

I was in touch with AtlasCare late last week to request service for duct cleaning. The associate on the phone was extremely helpful and thorough, and was able to get me an appointment for Monday morning (yesterday). Anthony and Travis arrived on time, were polite, informative and professional. They provided me with all the information I needed to know, and also provided me with options for additional services without a pressured sales-pitch (of which I opted in for a couple). I will (and have) highly recommend AtlasCare in the future, and wouldn't hesitate to call them for any heating/cooling needs in the future that I may have. It's a good feeling to pay out a few hundred dollars and be very satisfied!

We noticed it was cold at 1:00, at 2:00 we called Atlas Care on our Essentials + contract. By 4:30 someone called and came and fixed the furnace. Between 2:00 - 4:00 in the morning the staff member Charan was awesome, and a real diplomat. Fixed and running in 30 minutes.

I had outstanding service from AtlasCare when I had to have my furnace replaced in mid-March. I dealt with Margaret and she responded to my call very quickly and came out to provide me with some options regarding replacing my furnace. I was impressed that I was able to get someone to come out at night within an hour of me reaching out for some help. On the day of installation I had Steve and Eric. Both were very knowledgable about what had to be done and how to get the furnace set up as it had to be re-routed due to code and venting. Steve took the time to explain how the furnace worked and answered my many questions. They were both fantastic and I felt reassured that I had 2 professionals dealing with the situation. On the day of the installation Margaret also came by to make sure that everything was ok and I felt that this was service above and beyond my expectations! I would highly recommend AtlasCare to anyone. I have dealt with them for a number of years and the service I receive is always exceptional. Thank you to Margaret, Steve and Eric for making this situation go smoothly!

Our 20 yr old oil furnace and oil fired hot water tank needed replacing. On the advice of AtlasCare, we converted to a Lennox propane furnace as back up to a Lennox heat pump. John and Mark were very professional with the removal and installation of the new equipment. They rolled out their red carpets and left our home clean and tidy. Our new hot water tank is a Rheem Marathon. John fully explained the new Ecobee3 thermostat to my wife and when they finished our home was warm and comfortable.

Alex, Travis and Deshaun were polite, efficient and explained how duct cleaning works and the steps they were going to take. They provided before and after pictures. I'm impressed with Atlas' overall service, and would definitely book them again in the future.

I am changing my review as the furnace has failed. Atlas provided us with a furnace and air conditioner, both of which lasted only as long as the warranty expiry. I no longer trust AtlasCare with my HVAC needs.

Last weekend, my wife emailed me that the furnace had stopped working. When I returned home Sunday evening I checked a few possible problems that I knew of but then had to call the Atlas repair people. As my 23 year old Carrier furnace and AC unit had been installed by Atlas originally, I have used them for the occasional issue through the years as well as checkups. The repairman arrived promptly that evening and after checking the furnace out pronounced the heat exchanger had cracked and the main circuit board was not working properly. So, time for a new furnace. Matthew, the Atlas sales person arrived promptly at our agreed time. He proceeded to explain the differences and pricing of the furnace brands the company had available. I chose a York 2-stage furnace. Upon further consideration I also decided to replace my AC unit which was the same age, even though I'd had zero issues through the years with it. I chose a York 2-stage AC unit as well. I also replaced my thermostat with an Ecobee 3 wi-fi unit which works with Apple home kit, something I was interested in trying out. As an aside, I also was required to have the combined chimney flue for the old furnace and our gas water heater replaced with a smaller size as the new furnace would be vented out the side of the house, not up the chimney. Tuesday morning, the crew arrived with my new equipment. From arrival to departure, the crew was most courteous and efficient. They answered all my questions and checked with me on placement of pipes and wiring, thermostat, etc. They cleaned up properly and took away the old parts. So, from diagnosis to complete new operating system, the time involved was less than 48 hours. I'm impressed with the service and I'm impressed with the new furnace already. Well done, Atlas!

I was very pleased with the service I received from AtlasCare, from the original phone calls with Marlene to set up the many appointments that I unfortunately had to change, to the excellent and friendly service from Deshawn and Alex. Great job!

tech care arrived on time and explained to me what was need to be done to have the furnace working to its best ability. the second crew was to clean ducts and disinfect them.Alex and DeShaun were professional .I was trying to change the remote code for my garage door and asked the two young men if they knew how to reprogram these things,DeShuan immediately took over the situation and did not give up till it was done effectively.These two young men took time out of their schedule to help someone who needed some assistance and instruction. the work executed by these two men was done with no mess and no stress at all.But to stay to continue to trouble shoot so I would have a door shut for safety made me so thankful to have asked and even more thankful they are the type of professional who can offer help because they a smart , unto date with technology and ready to help when needed.DeShaun was extremely polite and a pleasure to speak with.i can know feel secure knowing my furnace is not going to break down and that my garage door is not going to letting people in who should not be getting in. Best service by far.thank you so much Alex and DeSaun, you are the best.Respectfully, Milica Banda-Scott