AtlasCare reviews (2519)

Installation crew John and Ricardo prepared outside site and laid out floor protection for attic access. Neatly completed equipment installation and changes to attic equipment. Explained everything and cleaned up afterwards. The A/C works wonderfully and electricity costs have gone down.

If you are looking for a great technician, I would highly recommend Jeff E. from Atlas Care. Jeff is very knowledgeable and very courteous. He is certainly a great asset for Atlas Care. Thank you Atlas Care.

Dave D., Jordan and Venecio did a superb job of the furnace installation today. They worked so efficiently and overall did a wonderful job. Sorry about the attack of the bumble bees.

Alex B was the tech. He showed us before and after pictures. Clean up and patch work was well done. Also all Atlas techs wear their boot covers. Job well done.

FYI, the cost was covered under the maintenance contract. The Technician, Quinton G. was pleasant, courteous and experienced. I asked him if he could also install an Eccobee Unit that my son gave me (as he works there), and to my surprise he did with no questions asked. I really appreciate the service! It's nice to know that your team is empowered to go beyond the normal requirements, and in my case, installing something that was not scheduled - now that is customer service! Many thanks John

I've had all heating, AC, humidifier, duct cleaning work done with Atlas for over 12 yrs. Their prices are not the cheapest but what they are is knowledgeable, courteous, professional and prompt. For this regular maintenance Eric was my technician. As all Atlas techs seem to do, he showed up right at the beginning of the 2 hour window which is always appreciated. He was very thorough in his testing and explained everything that was done and provided helpful tips. In an industry full of frauds, Atlas is one of the honest ones.

The Duct Cleaning business seems full of rip-off artists. I hate the endless phone calls at dinner time. Well, Atlas Care are different. They look after the servicing of my air and furnace annually for years. Recently, I had them clean my air ducts after the wonder dog finally passed away. Dave and Garrett explained carefully what they would do, discussed any special concerns I had, arrived on time, did the job quickly, cleaned up after themselves and left on time and on budget. Wonderful.

The customer service I received from AtlasCare was second to none. They responded to an emergency situation with compassion and professionalism. The Director of Customer Care Nimo Mansouri went above and beyond, ensuring heating to my house was restored right away for myself and my children. I would definitely recommend AtlasCare to anyone looking for gas and heating solutions!

Found slow leak in our basement causing rust on the side of our furnace and mold on the floor. Called for a repair person (furnace less than a year old and they were the ones who installed the pvc pipe that was leaking). Was told on the phone that if they determine that it's the a/c that's the problem and not the furnace that we would be charged $149+tax for the diagnostic plus the cost of the repair. The repair itself would cost about $2 and can be done ourselves, but the point is that they should be very apologetic and fix the problem they created and clean up the mold. I even mentioned how unhappy I was to find mold in my house since I have a 4 month old baby around and they didn't seem to care. I was basically told that they would blame it on the a/c so I would have to pay. So much for a service plan and warranty!

We contacted the company as our AC did not work, there seemed to be a leek and so, Quinton came to our house, and he was excellent. He clearly explained how the system works, and the steps that should be taken to fix the problem. The problem was solved and the AC works perfectly. Quinton did an exellent job and I would gladly recommend him!