AtlasCare reviews (2519)

We had Atlas install a ductless AC in our home in late July, 2013. We got 4-5 quotes, and while they were not the cheapest (actually, the most expensive), I liked the salesman Gus. He was knowledgable, friendly, responsive, and thorough - and really took the time to understand the somewhat unique installation requirements of the site. The install went well - they brought in an electrician when the going got rough, and it was up and running that day. Fast forward 23 months: we realize the AC unit isn’t working. We call them, expecting some sympathy or concern or a desire to make it right. None was forthcoming. They called back and asked if the technician would have to bring a ladder. I said yes. They said how high? I said I don’t know exactly - you guys installed it. She seemed irritated at my answer. When we dug a little further, it was clear they weren’t really standing behind their work. They weren’t going to ponder for a moment a free visit to have a look - we hadn’t paid for the pricey maintenance plan. And on the topic of warranty: “Depending on what it is, the manufacturer might cover it.” Their manner was hostile and dismissive. The implication: get your wallet out. I called Fujitsu (the manufacturer) to clarify, and they confirmed that all the parts are indeed covered, and that the contractor would be reimbursed through the local distributor for any non-labour costs. Questions I Was Left Wondering: - Why imply that the cost would be substantial (because we didn’t sign up for their plan?) - Why cast doubt on the manufacturer's warranty? It is not that they were explicitly deceptive - it is true we didn’t subscribe to their pricey ongoing maintenance contract, which I think we can all say is a great way to build their profit but not an exceptional value to the consumer. I paid $3400 plus tax for a ductless AC, and did so on the hope that they would stand behind their product and installation. The AC unit had probably been on a total of 25 days since its installation. To be told that, “Well, you didn’t buy the extended warranty, so…” (you’re out of luck…), and to have them imply that the labour costs are going to be high (even though all parts are still under warranty), was a little grimey. Under such a model, their interest is actually in a substandard installation. The vibe seems to be: unless you willing to spend hundreds a year on their ongoing maintenance plan, they won’t stand behind their work - and they don’t particularly want to hear from you, either. I’ve referred paying customers to Atlas Care who had AC systems installed, but I can say I won’t be doing that now. Go with anyone else - Atlas is more interested in upselling on maintenance than on proper customer relations. (As well, their general prices for maintenance are 60% higher than three other places on Homestars, all with 9.8/10 ratings and above. Why bother calling Atlas?)

Alex and Garrett with Atlas care were right on time and very professional. I have 3 young boys and they let them help with set up- which they loved. They did a fantastic job and were very friendly and easy to work with. Thanks

It's late July and we noticed our A/C wasn't working. I made a call to Atlas in the morning and the technician responded on the same day. Stephanie was so polite and professional! What a positive experience. She had the part on hand and repaired our AC within an hour. Thanks so much!!

Maintenance visit for my A/C carried out by Mathew B. from AtlasCare. Very professional service. The best part was that Mathew listed exactly what he checked and cleaned. I asked how the A/C maintenance differed from a furnace maintenance visit, and he explained it very clearly. My A/C is working fine.

On July 19th, 2015, the hottest day of the year, we were enjoying a family reunion in our home when we noticed that the AC was not producing any cold air. We have been Atlas customers for 15 years, so called for an assessment and repair. Within 2 hours, Stephanie was here, located the problem capacitor, replaced it and had us cooled off within hours. Great efficient service. Thanks so much. You saved our family from a very hot overnight sleep.

Fantastic and very professional service. Very friendly and knowledgeable. I will recommend Atlas Care to anyone who needs their services or any heating and air conditioning needs. Thanks for the service.

Great service from Matt R. and Garrett, fast and efficient. Job well done and provided good tips for future. they took the time to explain what they will do and the outcome was great. Thank You

Very professional service all the way through the process. Installation Team was superb - knowledgeable, friendly, accommodating, etc. Thanks to Jeff, Neil and his team for a job well done.

Good, friendly and efficient service, but they charged me $150 for a capacitor that actually costs about $15. If I had replace the cap myself I would have saved $300. As a result feel kind of ripped off...

Have been using Atlas for over 20 years. Their people are professional and courteous. the new furnace installation went without a hitch. Would highly recommend their sales and service personnel.