AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2516)

  • Review from carol Horesky
    Rating: 5 out of 5
    Review left on 6 Jan 2025

    Yearly furnace maintenance

    Nasir informed me when he would arriving. I appreciated that he put on boot covers when entering the house. He is a very pleasant young man. He gave me a quick tutorial on my furnace humidifier which I did not know how to adjust for the weather. A positive appointment.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 8 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2025

    Basement flood remediation and renovation

    Atlas care was amazing and we would unhesitatingly recommend them to friends and family. The flood remediation was fast, completed within 24 hours of the flood, thorough and properly done. The removal of our contents to storage was also fast and professional. The renovations with the drywall, tiling, and painting impressed my wife who is an architect and not easily impressed. In fact we have used them for some small additional jobs that we have paid for since. If you are looking for high quality work done in a timely, professional and at the agreed upon price we would highly recommend AtlasCare

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 9 Jan 2025
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 4 Jan 2025

    Tankless water heater

    Excellent service and installation and both knowledgeable and friendly installer who was efficient in his work

    Answer from pro:

    Thank you!

    Reply created 8 Jan 2025
  • Review from Customer of AtlasCare
    Rating: 2 out of 5
    Review left on 4 Jan 2025

    Job gone wrong

    Hired to fix a broken under-sink pipe and re-attach sink for a tenant. They showed up but could not do that job that day and would return Monday. (This was not a problem.) However they told me they had performed a snaking of a different sink which the tenant had asked for but I had neither asked for nor authorized. Charged me $400. (Which I paid.) They told me they had also told tenant they needed a new toilet and booked a toilet replacement for $1000 that I knew nothing about. I told them they should have gotten authorization first. They told me they did not want to come back to the property but wanted to be paid for the snaking, which was fine, and I paid. As it turns out got a much cheaper quote from someone else. Not very efficient process. Spent most of a day on the phone with various people trying to figure out what was going on. Had I not happened to call, I would have been charged for toilet replacement I knew nothing about.

    Answer from pro:

    Hi, We appreciate you taking the time to share your thoughts with us. We're eager to assist you, but based on your username, we couldn't find your record in our system. To help us investigate further, could you provide additional details like the service date or the appointment name? Please contact us at (647) 493-6223, where our team is ready to help and ensure your concerns are addressed promptly!

    Reply created 8 Jan 2025
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 4 Jan 2025

    Furnace maintenance

    I have used Atlas Care for more than 30 years and have had no issues with both the maintenance and installation of new equipment, Bob the technician noticed something that had gone unnoticed since the installation of my new furnace and it was a small thing but it was also a redundant thing which if not put in the correct position would have stopped air flow through my humidifier as the new one has a damper built in, so we removed it and now it won't be an issue in the future. Thanks Bob.

    Answer from pro:

    Thank you for sharing your experience!

    Reply created 8 Jan 2025
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Jan 2025

    Plumbing

    I was told they were currently having a promotion for no-cost consultations. I was still charged $100 plus tax for only speaking with the plumber about my issue. I didn't hire them because of their dishonest business practices.

    Answer from pro:

    Thank you for sharing your experience!

    Reply created 8 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2025

    Excellent service

    Excellent service from Start to finish. Highly recommend AtlasCare as we have used them in the past for a new hot water tank and now to fix and update plumbing fixtures. Knowledgeable technicians were prompt ,friendly and cleaned up the relevant debris Thanks again

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 8 Jan 2025
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 3 Jan 2025

    Been with Atlas Cars for 22 years

    Have remained a loyal Atlas Care customer for 22 years. I thrust their service, folks are always polite, knowledgeable and responsive to any questions.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 8 Jan 2025
  • Review from jeffhop_rn
    Rating: 5 out of 5
    Review left on 3 Jan 2025

    Excellent Customer service

    Always great customer service. Professional, on time, respectful and I appreciate that everyone are actual employees of Atlas. I highly recommend this company for your HVAC, water heaters, maintenance, etc.

    Answer from pro:

    Thank you for sharing your experience!

    Reply created 8 Jan 2025
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 25 Dec 2024

    Heating issues

    He did a wonderful job and very informative. He very knowledgeable and respectful. Keep up the good work.

    Answer from pro:

    Thank you for the feedback, and we appreciate the business!

    Reply created 2 Jan 2025