AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2516)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Dec 2024

    exceptionally poor service communication and planning

    I booked for an emergency leak on saturday afternoon . Unfortunately I had to reschedule as I could not access the home with the leak in the timeframe they allotted. Called and spoke to a gentleman who rescheduled me to earliest Sunday morning appointment time from 8 am-12. When I called at 11 to ensure that the service call was still on I was informed that it had not been scheduled as the worker had not entered the data. Do not waste your time, communication is key and they don't place importance on this.

    Answer from pro:

    Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you've experienced. Unfortunately, we could not locate your details in our system based on your username. Could you please provide additional information, such as the service date or appointment name? Feel free to contact our Operations Manager at (587) 317-5797. We're here to help and look forward to resolving this matter promptly. Thank you for your understanding.

    Reply created 25 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2024

    Furnace replacement

    My furnace died on a Friday night and Saturday morning Atlas care was prepared to replace the furnace on Sunday. When Sunday came the team of techs were sick so the manager Neil took it upon himself to make sure I had heat and secured another manager so that they could take care of the aituation. I told them they could wait until mo day but they were determined to make sure I was looked after as promised. came in and replaced my furnace as promised. This service is beyond outstanding !!!! Neil thank you so much!!!

    Answer from pro:

    Thank you for the feedback, and we appreciate the business!

    Reply created 22 Dec 2024
  • Review from Customer of AtlasCare
    Rating: 4 out of 5
    Review left on 12 Dec 2024

    Furnace

    Jason is knowledgable, efficient, and honest. I usually ask for Jason because I trust him.

    Answer from pro:

    Thank you!

    Reply created 15 Dec 2024
  • Review from Alina Lyons
    Rating: 5 out of 5
    Review left on 12 Dec 2024

    Quick response

    Made a call to Atlascare because our furnace was shutting off intermittently. They sent a service tech out very quickly and resolve the issue.

    Answer from pro:

    Thank you for the feedback!

    Reply created 18 Dec 2024
  • Review from Ingrid Bett
    Rating: 5 out of 5
    Review left on 9 Dec 2024

    Hot Water tank repair

    Came the same day on a Sunday evening! Which was great because we hadn't had hot water for a couple days. Very reasonable price for house visit, diagnostic and fix. Not too pushy with upselling but knowledgeable and professional - much more likely that I will engage with them to replace the old tank than a pushy sales tactic.

    Answer from pro:

    Thank you. We hope you have a great day!

    Reply created 12 Dec 2024
  • Review from MaryL
    Rating: 5 out of 5
    Review left on 7 Dec 2024

    Great company with great people

    We had a problem with our water heater, which is currently under warranty. The technician who came to the house diagnosed the problem (igniter not working), lit the heater manually so we would have hot water, and will return to install a replacement part. We have been AtlasCare customers for a number of years. On the phone and in person, they are unfailingly pleasant, helpful, and competent. And, their technicians leave their work are tidied up, which hasn't always been our experience in the past.

    Answer from pro:

    Thank you. We hope you have a great day!

    Reply created 12 Dec 2024
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 29 Nov 2024

    Furnace repair

    There had been a malfunctioning valve on our gas furnace and it needed to be replaced. The whole system also needed to be checked to make sure it was OK.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 6 Dec 2024
  • Review from CARL WENDORF
    Rating: 5 out of 5
    Review left on 22 Nov 2024

    furnace annual check up

    Very happy at how precise tune up on my heating system was conducted. Atlas care has been my go to for a number of years and has supplied all of my heating , air conditioning & hot water systems.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 6 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2024

    Home heating service

    Very thorough inspection and service of our home heating system ahead of winter. As new homeowners, Anthony took time to explain our system in detail to us, which was much appreciated.

    Answer from pro:

    Thank you!

    Reply created 22 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2024

    Duct cleaning

    The AtlasCare team did a great job cleaning the ducts in our house recently. Friendly and knowledgeable staff; fast and quality delivery

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 20 Nov 2024
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