AtlasCare reviews (2516)

We had experience using Atlascare's a la carte service in fixing a wonky furnace, so they became our first choice for an annual service contract for anything in the furnace room, including the water heater. They did a complete replacement of our water heating system (two units) and associated re-piping through the basement. The new units work great, and they've always been a pleasure to work with.

The service consultant, Nimo, was on time for the appointment. Nimo found the problem with the humidifier quickly and installed a new filter. Costs were explained in detail in advance. I will be requesting Nimo to do our spring air conditioning maintenance.

When my furnace stopped working I called Atlascare and they were very quick to respond and remedy the problem. Thank you Kyle for servicing our furnace and ensuring that everything was working properly as per our concerns. Helen

Very professional, courteous and accommodating. My experience from start to finish was positive. The sales person, Jeff, ensured that all questions were answered and did not try to "sell" the product or service. The installation team,Mark and Adam,was experienced and courteous. They worked carefully and left the site immaculate. Because we had no heat, the job was done the next day...very considerate.

Dave and Chris did an outstanding job with the duct cleaning service. They arrived ahead of schedule and explained everything before starting the work. They cleaned the vents and the furnace quite well and very professionally and I am extremely happy. Eric from AtlasCare did a great job of inspecting and tuning the furnace. He explained each and every step along the way, so I was able to understand what was being done and why. I am pleased with the thorough diagnosis performed. Thank you! Overall, I am a very satisfied customer of Atlas Care. Thank you for taking the time to do an excellent job.

I was blown away by the service that Atlas Care provided today. Specifically: - my wife and I recently moved into our first home in Oakville - The fireplace was not working, and since it was a gas fireplace, we were not interested in making ANY attempts to do repairs or diagnostics ourselves. After a slight scheduling mix-up, the Service Technician, Nemo, came by, exactly on time (punctuality is ALWAYS appreciated). Nemo was amazing. He was polite, friendly, extremely knowledgeable, and very professional. He knew exactly what to do, what to test, and spent some time teaching me about fireplaces, and how to maintain and operate them. He was also extremely diligent about ensuring that he didn't make a mess (put on booties, laid down a cloth to prevent a mess), and more than exceeded any expectations that I had. I can easily make this recommendation: Atlas Care, represented by Nemo, was amazing, did a great job, and made sure that I received more than I asked for. With no surprises. So: THANK YOU!

The sales was truthfully representative and the installation was on time and timely. All works great as promised and the cleanup was perfect I could not ask for better service.

I purchase a mew home and the furnace stopped working the day that we moved in, The door had been open all day with moving in and the telephone and internet installation had been troublesome and the installer was poking around all corners of our house looking for where the lines come in. To make a long story short the furnace stopped working and we thought that it may have given up the ghost or the internet installer had messed something up when he was searching for wires. We called atlas care that evening and a service technician named Nimo arrived promptly, He was courteous and professional and a pleasure to work with. After a few moments of trouble shooting, he found that someone had turned off the power to the furnace by what appeared to be a light switch on the wall. It had not been labelled "furnace" but just appeared like a regular light switch. We must have switched it off when poking around for the internet/phone lines! I was prepared to hear that I needed a new furnace but instead he said that it looked good and then he labelled the switch appropriately so that this would never happen again.. Nimo suggested that we may want to go on a service plan. The service plan (about $150/yr) was cheaper than the emergency after hour service call (about $200)would have been and it included one Product Maintenance call a year and one diagnostic. We were happy to sign up for this plan as we know that servicing your furnace every year makes it work better and last longer. Nimo then proceeded to give our furnace a yearly maintenance service. In the past, we always serviced our furnace yearly so we are accustomed to spending $150 a year maintaining our furnace anyhow. It seemed like a great idea to me and the price was fair. I looked up this company on homestars before calling them for this emergency service call and I was pleased to find so many reviews and such a high rating. This is the reason why I chose this company in an emergency. I am not sorry that I called them as Nimo was honest, efficient and professional. I will continue to use this company and I am happy with the service that they provided. GOOD JOB NIMO

AtlasCare technicians are, far and away, the best. They are knowledgeable, polite, helpful, and professional. They come when they say they will. They wear protective booties. They are always willing to answer questions while they work. And, best of all, they are proud of the company they work for and don't mind saying so. I think that's great. I have nothing but praise for the company, the way it interacts with its customers, and the quality of the staff and technicians. I have been a customer of theirs for 40 plus years. They have lately installed a new gas furnace, all done professionally and within the estimated time. I can't recommend them highly enought.

Sunday - in the early morning hours of March my furnace shut down. The house temperature plummeted pretty quickly. I called AtlasCare for emergency service. Being March and the weekend, the technicians were quite busy but Nimo (the Atlas Care technician) got back to me quickly with an estimated time of arrival. However, during his work he was delayed on a job but was courteous to keep me updated as to his revised arrival time and re-assured me that he would be seeing me that day. This made the time go easier knowing he would come as soon as he could. When he arrived - he was friendly and courteous, put sockies over his shoes which I appreciated and fully listened to my issue. In no time, the heat was on. Highly recommend.