AtlasCare reviews (2516)

Just had our ducts cleaned and sanitized by Dave N. at Atlascare. He was very professional and courteous - Arrived on time, completed the job very thoroughly and within the estimated timeline. He also made sure to replace our furnace filter and clean any debris left behind. Very satisfied with the service.

We needed to replace our old furnace and a/c, and humidifier. At AtlasCare we found some scratch and dent items, got a quote, and had everything installed all in less than a week. Everything was explained well and all questions were answered. The guys had to install a new drop; some new a/c lines; new gas exhaust as our furnace was quite old. It was all done within the day and working like it should before evening. They were courteous and professional.

Outstanding service made our annual winter tune up a most positively memorable experience! Our service provider, Nimo Mansouri was prompt, very polite, attentive to detail and highly knowledgeable. He freely gave tips on maintaining our humidifier & air cleaner for max performance, even alerted us to an unrelated problem! Calm, courteous, professional & kindly helpful - I was taken aback by the very conscientious, customer-focused service Nimo provided! Thank you Nimo!

We have been dealing with Atlas for over 20 years and most recently in a new home in Burlington where Atlas installed a complete new HVAC system. The installation was meticulous and problem free. We are now in our second year in the home and just had our first annual service. As in the past, the technician (in this case Nimo Mansouri) was very personable, arrived when expected and was able to complete all the ncessary work during the visit. Atlas continues to exceed our expectations.

We are new AtlasCare customers and were very pleased with the services provided in repairing our furnace when it broke down. Dag was very professional and efficient on his first visit when he replaced the broken part and thoroughly checked how the furnace was operating. He was clear in his explanations about what further work was recommended in order to have the furnace operate properly and to avoid future breakdowns. We have now decided to have AtlasCare service our furnace and air conditioner on an on-going basis. JW

We have always been happy with AtlasCare as the service we receive is first-class. We have been on a annual maintenance plan with Atlas for many years and believe it is the reason that all of our products are still running so well year after year. Today was no exception as I was helped by Eric C who was reviewing a minor issue with our furnace. I was provided a time arrival window of 9-11 am and was pleasantly surprised to see Eric at 9 am sharp. Eric quickly fixed the issue and went the extra mile by doing a full inspection to ensure there were no other issues before leaving. Eric took the time to explain what was done and provided an open door for any questions or concerns that might arise in the future. We are big supporters of AtlasCare and are happy to always receive premium service every time.

Boiler died in the middle of a snowstorm. Called one company who could not help. AtlasCare came quickly, diagnosed the problem. Installed a new boiler effeciently, with no mess and with great courtesy. Highly recommended.

Called AtlasCare for a furnace repair based on the other reviews here. The receptionist was friendly and able to arrange a technician (Kyle) to come that evening. He was courteous and professional, explaining what he had found and what needed to be fixed. He had the part in his truck, and he quickly made the repair. He was also upfront about the cost. I will say that the cost is on the high side compared to other quotes I've seen for the same repair, but the quality and professionalism are there to match.

When our furnace failed late one afternoon this winter, we learned with dismay that the heating company we had a service contract with appeared to be out of business. Lucky for us we contacted AtlasCare and their repair person, Nimo, came early that evening to assess the problem. He was courteous, efficient, and reassured us that we would be contacted the next morning about the new furnace part required. He even called us back later in the evening to confirm that he had communicated with his parts department to ensure that the required part would be obtained as quickly as possible. We were very grateful for the wonderful service.

We called AtlasCare to give us a quote on the installation of a humidifier for our furnace and were pleased that the model recommended could be installed within a couple of days. Eric C was prompt and courteous, though there was some initial confusion over where exactly the humidifier was to be installed (our furnace area is pretty cramped). We ended up having to go with a downgraded model, but fortunately it could still be installed that day and ended up being around $200 cheaper. Very pleased with the installation overall and the performance of the unit so far.