AtlasCare reviews (2516)

Eric was on time,very polite & respectful. He didn't mind me watching & asking questions. He was very informative, knowledgeable and efficient. Way to go, "Atlas", Will continue to work with you in future.

Eric was terrific: on time, polite, knowledgeable, quick. Everything you expect of excellent service. We are on a service plan: our two furnaces and two air conditioners are always well maintained, or if they need repair, Atlas comes right away and fixes them. WE had to replace an air conditioner with a custom fit - Atlas did a terrific job.

Technician arrived at the promised time. Eric was polite, respectful and dilligent. He solved our problem in less than an hour, and avoided a costly part installation in the process. He was great- I highly recommend this Company..

The approximate cost of this service was $667, but I PAID NOTHING, because I was using the Company's Guaranteed Comfort Plan. The quality of service provided by the tech. #386 (Brandon) was outstanding. The replacement of the ventor was absolutely necessary (worn out ball-bearings) and was done right in time and very promptly. The new unit is safe and noiseless.

We have been using AtlasCare since we moved to Oakville more than 20 years ago. They installed 2 new furnaces and one new AC for us in that period and they have serviced our equipment continuously. The try to keep the same technicians on our account and this time we had Nimo. He arrived when he said he would, did the job quickly and with minimum fuss and was very pleasant to deal with.

I have used Atlascare for several decades. I have a service agreement with Atlascare and have the above utilities serviced twice a year. Part of my contract includes 24 hour emergency service. I continue to use Atlascare because their service is exemplary and their technicians are always punctual, efficient, respectful and very friendly. They explain the service they perform at every visit, and I feel their recommendations are honest and helpful. Today, I need a new humidifier. It was at my initiation, that Dag, the Atlascare service provider, explained the options. The old humidifier just couldn't do the job on a home of 1600+ square feet. The new one would cost 599, a discount, because he didn't have to service the old humidifier. He would also be able to remove some debris from a coil leading to the air conditioner at that time, maximizing his service effort. Dag, was very knowledgeable on all the products and their functions. When he left, I felt I had received a very useful education.

Pretty cold these days, so when the fan on my furnace fan went out, it need to be fixed right away. Atlas came over and diagnosed the problem as a bad circuit board. Since there was a bit of heat coming in - not an emergency. But rather than make me wait for another appointment, the tech drove back to the office right away - picked up the right part and came right back. Most companies would not go to those lengths - I am very appreciative and VERY impressed.

Service contract is around $28 per month and that includes one tune up per year. Very knowledgeable staff and have mostly been happy with them. I think they are more expensive than other companies. They've had a much higher quote at least twice.

As first time home buyers we had our furnace inspected for the first time as soon as we bought since, unfortunately, a general home inspection doesn't delve deep into a furnace inspection. The technician found a crack in our heat exchanger and red flagged our furnace. We had a follow up with a sales specialist who thoroughly reviewed our options. He priced out a repair vs. a new high efficiency unit and explained the differences between the models and how they would affect the comfort of our home. We decided a new basic high efficiency furnace was perfect for our needs and the size of our home and he wasn't pushy and totally respected our choice. The good news is even the basic furnace has great features that help keep our place more comfortable than the previous one at 10% better efficiency, so the energy savings also help offset the cost. When it came time to install, two guys did the whole thing in one day. At the end of the day, they informed me it took a little longer than usual as they had a slight issue with the measurements of a piece of sheet metal, but were able to fix it here on the spot, no problems and if they hadn't told me I would have never known as it looks perfect! I'm glad they took the time to do that, and that their techs have the experience to do so. Had the first tune up a couple weeks ago and everything is normal, the inspector took his time and looked over everything explaining what he was doing. While they may be slightly more expensive than some other companies, you get what you pay for. The service and knowledge give piece of mind that our furnace will keep us warm all winter long.

Duct Cleaning was done in a professional manner. Ardi and Chris were great and were excellent in answering all my questions, as well not minding letting me see the process. They made sure they cleaned up after they left and as well gave some good tips for keeping ducts clean Highly recommend and will use again.