AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2516)

  • Review from HomeStars user from Toronto
    Rating: 1 out of 5
    Review left on 4 Feb 2026
    Repair or maintain heatpump: Power failure
    Repair was fine but customer service was bad. Check your bill! I don't usually leave reviews, but I felt I needed to given their overall positive reviews here. The biggest issue was the billing. I was told several times the diagnostic fee would be credited against the repair cost if I hired them to do the repair. After the repair, when I got the bill, I discovered it was double what it was supposed to be because (1) they didn't deduct my deposit and (2) didn't deduct the diagnostic fee, both of which I already paid. When I asked if it was an error, I was suddenly told, for the first time, they only deduct the fee if you pay $15/mth plus tax to them on contract for a year. They then tried to pressure me into signing up. Their communication was also bad. They'd say they call back, and not call. Even the response to my review seems insincere. I explained the problem. They said someone would call me then no one did and they've ignored any further messages.
    (Updated on 6 Feb 2026)

    Answer from pro:

    Hi Karen, thank you for bringing this to our attention. We are sorry to hear that your experience did not meet expectations. This is not the level of service AtlasCare strives to provide. Our management team would like to review this further and connect with you directly to better understand what happened and see how we can make things right.

    Reply created 4 Feb 2026
  • Review from HomeStars user from Hamilton
    Rating: 1 out of 5
    Review left on 1 Feb 2026
    Install or replace water softener: New installation; 1 appliance
    They can in saw the leak had zero parts for it and left. Waste of money in an emergency. There really is nothing to discuss. They were given the make and model of the filter having the leak, came over, said plumbing terms probably bore me so will not explain too much, and its too late to grab parts. I was also pitched a 3000$ upsell water softener. I texted a general contractor with the same info, they asked for a video, and they were there 11 AM with all the right parts and charged the same amount as buddy coming to my house for 20 mins. Congratulations on getting your money once from me.
    (Updated on 9 Feb 2026)

    Answer from pro:

    Thank you for sharing your feedback. We are sorry to hear about your experience, especially during an emergency situation. Our management team will review this with you and reach out directly to discuss what happened and see how we can move forward.

    Reply created 4 Feb 2026
  • Review from HomeStars User, Mississauga
    Rating: 5 out of 5
    Review left on 27 Jan 2026
    Repair or maintain heating system: Repair; Furnace heating
    AtlasCare was amazing! Our furnace suddenly stopped working mid afternoon and the weather was -8 C. From the time we reached out to AtlasCare they got right back to me. I spoke to the office administrator and she explained the costs and an arrival window. From the time we spoke to the office to when the repair was completed was 3 hours. Amazing! Kyle the technician was professional, polite, and got right down to business. He told us what the problem was, what had to be done, and how much it would cost to repair. Atlas will now be our new go to heating/ A/C crew. We highly recommend them. Great work team!
    (Updated on 27 Jan 2026)

    Answer from pro:

    Thank you so much for the great review! We know how stressful it can be to lose heat, especially in colder weather, so we are really glad our team could respond quickly and keep you informed throughout the process. We truly appreciate you choosing AtlasCare and trusting us with your home.

    Reply created 28 Jan 2026
  • Review from HomeStars user from Toronto
    Rating: 5 out of 5
    Review left on 26 Jan 2026
    Install or replace gas systems and pipes

    Answer from pro:

    Thank you for the five-star review! We appreciate you choosing AtlasCare for your installation and are glad to hear you had a positive experience. Your support means a lot to our team.

    Reply created 28 Jan 2026
  • Review from HomeStars user from Mississauga
    Rating: 5 out of 5
    Review left on 26 Jan 2026
    Repair or maintain heating system: No heat

    Answer from pro:

    Thank you for taking the time to share your experience! We are happy our team could help restore your heat and get things back to normal. We appreciate your trust in AtlasCare and your kind feedback.

    Reply created 28 Jan 2026
  • Review from Katherine, Scarborough
    Rating: 1 out of 5
    Review left on 23 Jan 2026
    Air cleaners and humidifiers: Repair; Humidifier
    TERRIBLE EXPERIENCE. NEVER AGAIN! ~ Replace Faulty Solenoid I contacted AtlasCare to replace a faulty solenoid in my humidifer. Even tho I advised co. that Enercare (after inspecting) said it was a solenoid issue, a diagnostic test was req'd at $170. This was marginally acceptable as the $170 would be applied toward the final repair cost when solenoid was replaced. Well, that never happened. Instead, after a failed attempt to remove the part, I was told that due to the mfr’s atypical design, the solenoid was “impossible” to remove. AtlasCare then recommended that I consider purchasing a brand-new unit from them for over $880+. Frankly, this was unreasonable. I declined and hired another HomeStars pro, who—without issue—successfully replaced the solenoid. No design issue. No attempt to upsell. Problem solved. This experience makes it clear to me that AtlasCare prioritizes short-term $$ over long-term cust. relationships. That’s disappointing, a shame and, frankly, a bad business model.

    Answer from pro:

    Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. Our recommendations are based on the assessment available at the time of service, and we regret that this visit did not meet your expectations. Our management team will reach out to review this with you. We appreciate you bringing this to our attention.

    Reply created 23 Jan 2026
  • Review from Sheldon Davis, Guelph
    Rating: 3 out of 5
    Review left on 22 Jan 2026
    Install or repair faucets: Install faucets, Purchase faucets, insta...
    They responded promptly and the tech did the work, the price for installing shutoffs was rediculously high, so we skipped that part, but the work he did was excellent.

    Answer from pro:

    Thank you for taking the time to share your feedback. We are glad to hear that our team responded promptly and that you were pleased with the quality of the technician’s work. We also appreciate your comments regarding the pricing. Our management team will reach out to discuss this with you and see how we can improve your experience. Thank you for choosing AtlasCare, and please do not hesitate to contact us if you need anything further.

    Reply created 22 Jan 2026
  • Review from HomeStars user from Etobicoke
    Rating: 5 out of 5
    Review left on 20 Jan 2026
    Repair shower or bath: Combination bath/shower; Remove & replace mi...
    Good! Replaced the cartridge and the shower head. Found that the faucet/downspout was also faulty and got this fixed as well.

    Answer from pro:

    Thank you for sharing your feedback. We are glad to hear that the cartridge and shower head were replaced successfully, and that our team also identified and fixed the faulty faucet and downspout. Thank you for choosing AtlasCare.

    Reply created 22 Jan 2026
  • Review from Jim, Claremont
    Rating: 3 out of 5
    Review left on 17 Jan 2026
    Repair or maintain heating system: No heat, Leaky boiler / radiator...
    Poor experience with the company. I have a radiator heating system which needs repair. The first technician who came (Dec 17) doesn't have enough experience with radiator system. He only fixed part of the problem but left a few issues unsolved. He said they'll send a more experienced technician next time. However next visit (Jan 2), another technician came to change the thermostat only and didn't solve other issues. He told me that he has no idea about the radiator system, so he will ask his supervisor to call me ASAP. Now two weeks passed, still no one has called me. All I received are two invoices under different company names, $169+tax (1st visit) and $299+tax (2nd visit), which is not what they promised (1st visit's cost will be deducted from following invoices). I called their customer service to explain what happened. She said she'll ask the supervisor to call me ASAP. I highly doubt someone will call me and solve the problem. I don't recommend this company.

    Answer from pro:

    Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your comments have been noted. If you would like to share any additional details or have other concerns, please feel free to contact our customer service team directly. Thank you again for your feedback.

    Reply created 18 Jan 2026
Get in touch