AtlasCare reviews (2516)

I was obliged to install a new boiler. The work was done ont time and efficiently and the site was cleaned nicely. I have used this company or its predecessors since1960 and have always had good service from it.

Our cold water washing machine line had been hastily and carelessly reattached after our dryer and vents were cleaned by another company and had since developed a leak, at first only when the machine ran, and then worsened and leaked when the cold water line was turned on. I made the appointment with Atlas Care on Tuesday, and they were able to come quickly (within 2 days); Jared, the technician was able to identify and fix the issue within half an hour and explained what the problem had been. Very happy with Atlas Care, will definitely use again should any other issue arise.

So Jonathan came to do an inspection of our plumbing. He was on time. Courteous. Knowledgeable. He fixed our malfunctioning kitchen faucet with a lot of trouble for him. And he charged us nothing!! I am so VERY grateful to him!! Thank you for such great service!!!

This was one of my 2 maintenance service calls that are part of my annual contract. Even though this is a large company it is often the same service people who look after our house - competent, professional, thorough, great communication. Al was our technician yesterday - hope to see him again in the spring!

Atlas /Bosco responded within a couple of hours to sump pump not working and then returned to install a new pump. Alan and David provided excellent service and answered our questions.

I contacted AtlasCare for the following job; furnace - exhaust pipe re-connection and air conditioner suction line re-insulation. AtlasCare responded promptly to my request. The technician Neil was professional, friendly and knowledgeable. He answered all my questions and promptly took care of the repairs. Thank you Neil, and AtlasCare for the great service!

I have dealt with Atlas Care for many years. Under my plan with them I am entitled to a free furnace tune up each year. This year they have moved to a new system whereby after your appointment is scheduled and the day arrives, they text you with a picture of the technician so you know who is coming. In my case my furnace pump had broken so I had to pay for that while the rest of the tune up was free. Atlas provides excellent service year after year. They are prompt and responsive.

Atlas Care was very responsive, promptly dispatching a service technician with excellent co-ordination of arrival using text & e-mail. The service technician, Sean, was professional, competent, and personable. Impressively, during the service call itself based on his assessment including onsite iPad photos, Sean was able to liaise with the manufacturer’s technical department to secure approval for dispatch of a warranty replacement heat exchanger. Atlas Care’s office followed-up the next day with a repair cost estimate for labour, and also scheduled a visit for a new equipment installation quote For comparison purposes as previously agreed to with Sean.

After a horrible experience with another company, called Atlas and had a good conversation with the scheduling person and gave me all the info I was looking for and pricing. Scheduled my appointment and was pleasantly surprised at the communication recd prior to the service - confirmation via text and email, on day of visit email and text that serviceman was on the way; he showed up during the set time window, very professional, did his work and we felt very confident in the service call. Highly recommend this company. Key points 1. Scheduled appointment and confirmed 2. Great communication prior to showing up 3. On site work well done 4. Feeling of trust and confidence in Atlas

Jerry examined some ducts that had been blocked for years and he also tested my furnace for output. He suggested that it would be very difficult to locate the blockage since the original plans for the home were not available (it was built in 1958) and the ducts were embedded in a concrete floor. This was the advice I needed because it indicated that I should consider installing electrical heating in the room affected by the blocked ducts rather than to try to unblock them. Many thanks.