AtlasCare reviews (2516)

Al, our service man, knows his stuff and was able to put our minds at ease and advise us of the condition of our heating and cooling and provide us with contact information for upgrading our units as we have an aging system, our furnaces have worked well for 25 years but are now almost ready to go to furnace heaven.

Been a customer for over 15 years, and have seen all manner of service people. Some were AMAZING! Some not so much. Anthony is new to the game, and he's AWESOME! One of the most thorough techs I've ever seen. Checked aspects of our system that no tech had ever checked (and I watch them all:-)). Worth every penny.

Your tech was extremely thorough and knowledgeable. He explained what he was doing each step of the way. At the end of appointment, he went through his service and clearly explained a few things to keep in mind for next time.

SECOND UPDATE: 7/10 Now the rating has gone from a 4 to a 7. We got the promised $500 refund. Superior pipes are now installed. Guys were professional again and understanding of our frustration. I think a 7 out of 10 is a fair rating for OUR experience. FIRST UPDATE: 4/10 Our rating has changed from 10 to 4. The CURRENT RATING is now 4. Why? Two days after the installation a pressure valve erupted causing flooding at home. LUCKILY, we were home when it woke us up at 4am. Atlas took responsibility and fixed it. Just now, 22 days after installation the EXACT SAME THING happened. LUCKILY, we were home when it woke us up at 2 am. Can you imagine now feeling (a) Wow are we glad we were home for the flooding both times, and (b) will we ever be able to leave our home with the water system turned on (like everyone else) and not fear a flood? I'm sure you would agree that a 4 out of 10 is warranted. A week ago Atlas, to their credit, promised $500 back. Atlas, we believe you and look forward to this partial refund being put back on our credit card. This has NOT happened yet. Atlas, we also are interested in seeing what else you are going to do to pacify a customer who is generally a very loyal person in this very trying situation. ORIGINAL ENTRY: 10/10 Chris and Gary came by to install a hot water tank and showed that not everyone who does what they do is equal. They maximized the space so that everything fits safely and perfectly. Someone else would have struggled to get the right size tank into the space. They also answered all my questions and made sure my furnace is not leaking anywhere (there can be a few spots here and there and they taped up a couple of small spots). IMO Atlas Care's best strength is their workers. I hope management rewards them. And these guys were so focused yet somehow super relaxed.

It started to get chilly and my pilot light was out. Enbridge told me they couldn't light my pilot light because my furnace needed servicing...it was too dirty! I first contacted a recommended company but they couldn't accomodate me and gave me two names of companies that could help. The first was AtlasCare. I was impressed from the get go, from my call explaining my problem, from the quick appointment, from the up to date texts telling me when Jerry would arrive and, finally, with Jerry. He was absolutely exceptional and worked almost 3 hours with a problematic boiler system and starter until he solved the problem. I can't recommend him or Atlas Care enough. I will be doing so for all my friends. I signed on to the AtlasCare maintenance program and could not be more grateful for the great service.

Liz’s speciality is plumbing and in our home we have issues. She surveyed our problems and then proposed solutions. No pressure, just professional solutions. Liz knows her plumbing. Give her a hard pass.

On October 22, 2019, AtlasCare technicians did an excellent job cleaning an air duct in our house. They were very polite, clean and explained the entire process. We appreciate their excellent service very much. Alla K.

I have the utmost confidence in Atlas Care. My husband and I have used Atlas for at least 25 years. My husband has passed and I am alone now. However, I feel very secure with Atlas. I have no concerns over the polite and professional service of their technicians,

AtlasCare always provide excellent heat and air con service to our family throughout many years. The company is client centric, making sure we are accommodated with best care. They have top notch high caliber technicians who provide expert service and advice. We are very appreciative of their Job Well Done. I wish all the best and more success to AtlasCare!

Jason came within a few hours. We had no heat and are seniors. we called a few companies and no one was available until next week. Jason checked the whole system and said the drain was plugged. Fixed the problem in few minutes and we had heat. Also noticed our filter had not been changed for a few years. He also changed that and we paid for it. Fast and efficient service. We were so happy that it was something very small.