AtlasCare reviews (2516)

After 17 years, my a/c unit was not cooling anymore. I had a service tech from another company come out. I had a cooling plan with them. I was not impressed with that company so I decided to go with AtlasCare instead after 2 days without a/c. Best choice ever! Within minutes of my call, a sales rep came to my home. Gabriel helped me pick out a suitable unit and was not pushy at all. I am quite confident in his choice. He explained everything to me. He set up an appointment for an install right away. The next day, Mike and Jack came out to install the unit. They are professional, knowledgeable, and skilled in not only making sure that the installation is perfect, but also suitable to my liking. They also cleaned up afterwards. I am very pleased with the sales and service personnel at AtlasCare. Just like the name says “care”, they really do. That makes me feel like an appreciated client, unlike the other company. I highly recommend dealing with AtlasCare.

My AC was 15 years old and quit - time for a replacement right in the middle of summer. I called AtlasCare - they contacted me back within an hour, sent a tech next morning, had the sales person in the afternoon and came to install it the next day. Tedros & Phil were right on time and did a job well done - the AC was neatly installed and they walked me through the setup along with some helpful advice. AtlasCare does what it says and I experienced the same service when I had my furnace quit on me in the winter. Great company and solid staff.

We have used Atlas Care for our Furnace/AC and Water Heater. We are very impressed by the professionalism and care to detail of all the workers we've had come through our home. Today we had Chris and Jack install our water heater and they are amazing! They laid down protective carpets, they were careful removing and installing the water heater. They cleaned up after themselves and were very informative. I tend to be a question person and they were very patient and detailed in their responses. I am so impressed by their work and would happily have these 2 back to work in our home.

The sales person Jeff, was very thorough and polite. He gave us 2 estimates within the next day, fast service. The 2 workers who came out to install the unit - Mike and Christian, did an amazing job. The quality of work was very much evident and they both made sure we were satisfied. They offered us the option to change a few things if we were not satisfied. We were completely satisfied so no change was required, but we did appreciate the fact that they offered us the option to do so. This is our second time going with Atlascare, and we would definitely recommend to anyone looking to have an AC installed. Great job!

Daniel was pleasant and courteous. He explained the status of my air conditioner and made recommendations. He set up an appointment for me to get a quote on the cost of replacing the air conditioner

Chris and Jaime, two clean and nice-looking technicians from AtlasCare changed my hot water tank in a professional manner, leaving the place spotless and arming me with valuable knowledge of how to reduce my energy bill. Thank you for a job well done!

Sean was thorough and took the time to explain what the problem was, how he would fix it and how I could maintain it myself. He also amazingly read the model of my a/c unit - and recommended without pushing it on us that we get an estimate for a new one - explaining that the 94 model ran on freon and was less efficient and less environmentally safe.

Johnson was prompt, courteous, helpful, polite, knowledgeable, professional and unobtrusive. Another good Atlas experience. I would definitely recommend this company as prices are good and quality of advice is high, plus communication is outstanding.

Sound of running water from the furnace. Have plan so only charge for something as plan gives me one free service call. Arrived on time was polite and explained what he was doing. Very appreciative of the person who answered my call being sympathetic to my schedule.

Our 28-year-old air conditioner was finally starting to conk out. It was a Thursday in the middle of summer and I was anxious to get it fixed. I called Atlas, our go-to heating and cooling company for almost 10 years now, and I was able to get a same-day appointment. Del, the technician, was prompt in arriving and very courteous throughout the appointment. After he diagnosed the problem, he explained the issue thoroughly to me, as well as all of my options regarding repair and replacement. He was receptive to all of my questions and took the time to answer them fully. It became clear that the only cost-effective solution was to purchase a new air conditioner. Del did not leave until he was able to set up an appointment with a sales rep for me. We were anticipating a very hot and humid weekend in late July, and I was eager to re-instate proper air conditioning in our home. As it happened, Del was able to get a same-day appointment for me, and Rudy, a veteran sales rep with Atlas, was able to come by that same evening. Rudy is a true professional and a master at customer service. He took the time to to assess the type of air conditioner that would be most suitable for our home, and then provided a couple of options which he then explained thoroughly to me. As with Del, and all of the other administrative, sales and technical staff at Atlas that I have dealt with over the years, I truly felt like a valued customer. Both Del and Rudy told me frankly that it could take up to a week to get the new air conditioner installed. I phoned in the next day (a Friday) to let Rudy know which air conditioner we selected and he told me that Atlas would be able to install it the following day (a Saturday)! I was thrilled. Spencer and Matt showed up promptly at 8:30am, worked expertly and efficiently and installed our new air conditioner in 3 hours. In addition, they were both friendly and courteous and receptive to all of our questions. Rudy showed up afterwards to conclude our transaction. I was incredibly impressed at how truly professional everyone had been. It was wonderful. The cherry on top was that our air conditioner had broken down within the time frame of a promotion that Atlas was offering until July 31, so we also received five years free service maintenance. Hats off to you Atlas!