We always ask for JORDAN B by name to service our furnace, A/C and humidifier. He is thorough, knowledgeable and detail-oriented. He completes every single check and diagnostic, whereas other technicians we've had in the past have skipped over things, which caused problems for us afterwards.
JORDAN B is also great at explaining how our machinery works. He is patient and polite and always calls/texts when he is on his way or running late, so it's easy to work with him.
AtlasCare has great customer service. They are easy to deal with on the phone and are reliable in coming to the house when appointments are booked.
Our only negative with AtlasCare is that their prices are a little high. You can easily find a better deal for these services elsewhere, but you may experience headaches with lack of thorough checks and unreliability. So I guess AtlasCare is worth the prices they charge... for the moment, at least. As long as they don't raise them!!!
The company is expanding into other areas, like plumbing, electrical work and general contracting. I think the "one stop shop" idea is great for clients, but will only succeed if they can manage to keep their prices competitive, otherwise most people will probably choose "Joe from Kijiji" for their needs. It will be interesting to see how the company fares with these changes.
