Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Jan 2024

    Very cold Windows

    Very long delays with any reasons. Windows installed look good, but are very cold, I believe the installers did not insulate properly as all four windows are cold. Im not impressed and would not recommend them.

    Answer from pro:

    Hi Martyn, We appreciate you taking the time to share your experience. Our goal is to always deliver the highest level of quality and workmanship that we can to all our customers. We are so sorry see your 1-star rating and to read about your dissatisfaction with your window installation. We would like the opportunity to speak with you regarding your experience and what we could do to better ensure your satisfaction. Please contact me Rita at 905-738-1870 x 240 or rita@clerawindows.com

    Reply created 15 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2024

    Installing Windows

    The service provided by Ken who was cooperative and meticulous with ensuring all the windows were exactly what and How we want and the installation done by Time Mohr, who was absolutely precise on all the small details before, during and after installation Was absolutely fantastic. For the time we started to its completion, I rate them 101 out of 100. Thank you

    Answer from pro:

    Hello Clera valued customer, Thank you so very much for this fantastic review and the 101 points. We are delighted to hear that your are very pleased with the service provide by Ken and Mohr. We thank you for your business and your fantastic feedback. Looking forward to assisting you again soon. Best wishes!

    Reply created 10 Jan 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 6 Jan 2024

    Great products and service

    I purchased two steel entry doors and two storm doors. The product looks and operates great. Installation was efficient and follow up customer service is fabulous!

    Answer from pro:

    Hello Private User, Thank you so much for your kind words. We are glad to hear that you are happy with your new doors and services provided by the installation crew assigned to your project. We thank you for your business and your 10-stars! All the best!

    Reply created 9 Jan 2024
  • Review from Tim Rivard
    Rating: 4 out of 5
    Review left on 2 Jan 2024

    Windows and door

    I would like to start by saying that the price I recieved is comparable if not better than some other quotes I have recieved. So to start I would like to say expect to wait a bit for the windows to be made. I did have to wait an extra month because the order was delayed due to a couple extra windows I added and was missing in the delivery. Installers were very knowledgable and friendly but a bit too much runaround on the time the job was finally completed. Forget about calling the company because they don't return your phone calls. But all in all the windows do look great and draft free. Installer did an amazing job installing them.

    Answer from pro:

    Hello Tim, Thank you so much for your review and your 8-stars! We are thrilled to hear that our installers did an amazing job and that your windows and door look great and draft free. Our most sincere apologies for any lack of communication from the team at the London branch. Communicating with our customers is something we take with the utmost importance. We thank you for bringing it to our attention. We will make sure to address the issue with London branch manager. Once again thank you for your business and kind words. Best wishes!

    Reply created 10 Jan 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Dec 2023

    Great job!

    From sales pitch to installation, the Clera boys were courteous and professional to the max. The installers even accommodated my sleep schedule (being on night shift myself) working in areas of our house which would minimize the noise during my sleep. Very satisfied with the final product, installation and look.

    Answer from pro:

    Hi Clera valued customer, Thank you so much for taking the time to provide us with this fantastic 10-star review! Everyone at Clera loves to know that our customers enjoy our products and services. We are glad to hear that you are very happy with the final product and with the installation crew that accommodated you with your sleeping schedule. We thank you again for your business and your kind words. Best wishes!

    Reply created 9 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2023

    Patio door replacement

    We had a difficult install on our lakefront property. Eric and his team did a great job handling the situation. The guys were careful and cleaned up as they were installing. I paid exactly what I was quoted. I had a small issue with one of the doors which was dealt with promptly. I would recommend this company and their installers to anyone. The patio doors look magnificent

    Answer from pro:

    Hi Erobpepper, We really appreciate this great review that you left for us! Eric and his crew will be thrilled with your kind words about their work. We're also very happy to hear that after all obstacles everything was addressed to your satisfaction. We thank you for your business and your recommendation. Best wishes!

    Reply created 21 Dec 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 16 Dec 2023

    Replace windows & doors

    CLERA was prompt when providing a quote on replacing all windows and doors in our home. Very competitive pricing. Great product and installation. Would recommend to anyone.

    Answer from pro:

    Hello Private user, Thank you so much for your 10-star review! We appreciate your business and your recommendation. Looking forward to assisting you again soon. All the best!

    Reply created 19 Dec 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 16 Dec 2023

    Exterior doors

    Good Price, excellent installation. I don't have a "story" beyond the four words posted above.

    Answer from pro:

    Hello Clera valued customer, Thank you so much for the glowing review! We appreciate your kind words and are happy to hear that you had a very positive experience with us. Looking forward to the opportunity to assist you again soon. Best wishes!

    Reply created 18 Dec 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Dec 2023

    Great Looking Windows

    Great deal on installation and well known in the area for quality windows. The windows look fantastic and the installers were friendly and professional. My only comments would be on the operation of the single hung windows, the quality of the finer details, and cleanliness: 1. The single hung windows are quite hard to open. The windows are so snug that you require a lot of force to slide up and down. An old lady would probably need help to open and close this particular window. 2. The finer details on the window look unfinished. The lip where you lift with your hands is rough on the end and open. Just doesnt seem completed. 3. The windows still have some black grease in spots which are probably from production. Some of them also have pet hair on them, probably from the installers. Which is only unfortunate because the pet hair is on the outside of the windows (and two of them are on the second floor of the house). Photos attached but cant really capture the hair well. I did not expect to have to do so much cleanup after the job was done (especially having to get on a ladder just to dust off pet hair!). Otherwise, satisfied with our new windows!

    Answer from pro:

    Dear Anastasia, We thank you for your 8-star review, we are delighted to read that your windows look fantastic, and that the installation crew assigned to your project was friendly and professional. However, we are disappointed to hear about the improper cleaning provided by the crew, and for that we apologize. The local branch manager has been notified and will be contacting you to assess all your outstanding issues. We thank you dearly for your review and for bringing all your issues to our attention. We thank you for your business and we wish you the best.

    Reply created 19 Dec 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2023

    Window replacement

    Installers did an amazing job. They worked efficiently, fast and cleaned after the installation. Very happy with window as well. Would buy from Clera again.

    Answer from pro:

    Hello Rainhard, Thank you so much for taking the time to provide us with this wonderful 10-star review and for choosing Clera Windows and Doors for your window replacement project. We are delighted to hear that our installers did an amazing job with the installation, and you are very happy with your new windows. We thank you for your business and for sharing your satisfaction with us and the community. All the very best!

    Reply created 20 Dec 2023