Clera Windows + Doors reviews (3717)

Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jun 2018
Clera Patio Door
We were looking for a new patio door, shopped around and got quotes. Our quote from Gary Gainham at Clera was the best one. Excellent service. Door was installed this week and both guys who came to do the job were efficient, pleasant and cleaned up what little mess they made, even went so far as to make it easier on my husband by not having to replace the molding. Thanks guys, love our new door, every time I open it say "love this door".
Answer from pro:
Lovely reviews like yours are very gratifying to read. Thank you very much!
Reply created 26 Jun 2018
Review from HomeOwner
Rating: 3 out of 5
Review left on 14 Jun 2018
Windows
The quality of their work is very good The waiting time between window measurements and install was a little bit long The pricing was fair The workers are entertaining as they work The salesman has excellent information but talks extremely loud
Answer from pro:
We hope your new windows will make your home a little bit more comfortable, Brent. Thank you for taking the time to write!
Reply created 19 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Jun 2018
Windows and door replacement.
Terry was very professional and walked us through the entire process. The window installers were great, they even cleaned up in every room as they went on to the next.
Answer from pro:
We love to read our customers reviews on their experience with our company. We are very happy that yours has been good one, Sam.
Reply created 19 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Jun 2018
Bedroom windows
Terry(sales) was fantastic, kept us informed of the process from beginning to end! Installation was great, professional and very clean! Many comments from neighbors of the quality and appearance!
Answer from pro:
Dear Thomas, we know your home is an important investment. Thanks so much for your purchase with Clera.
Reply created 19 Jun 2018
Review from Dana Coutu
Rating: 5 out of 5
Review left on 8 Jun 2018
My new door
Thanks to Guillermo and his men! They were great, quick, pleasant and cleaned up during the installation and afterwards. Very professional and will definitely use Clera’s services again. My front door looks awesome! They also did my patio door and we love it!
Answer from pro:
Lovely reviews like yours are gratifying to read, Dana. Thanks so much!
Reply created 13 Jun 2018
Review from carolinecabral
Rating: 5 out of 5
Review left on 6 Jun 2018
BEAUTIFUL FRENCH SLIDER
We just had our french slider installed and we are beyond thrilled with it. The quality of the door is just amazing and it looks absolutely gorgeous! John O did such an amazing job installing it. This is our second time using Clera (previously had a front door installed) and we will definitely use them again!
Answer from pro:
Thank you for choosing our business, Caroline. You have made the best choice in choosing Clera. We stand behind our products and services.
Reply created 13 Jun 2018
Review from Leslie Spencer
Rating: 1 out of 5
Review left on 2 Jun 2018
WAS Fabulous - NOW Is NOT!
Had 3 previous installations, was fabulous!! Even owner checked back after completion! This is in reference to the franchise in barrie I had a sliding door installed about 3 years ago, and needed to be looked at, when I had a front door installed last year, they took pictures of the sliding door and of course were going to be in touch!! I just realized they never bothered to follow up, nor was I ever contacted to see if I was satisfied with the new front door. The front door handle they installed, has a door handle that won't stay screwed in tight, and when it's locked you can't tell on the outside, and a screen door that doesn't close smoothly. ALL in all, I have been a loyal supporter. BUT, now I won't be!! I must say, completely disappointed!!
Answer from pro:
Dear Reviewer, We do not have any information about you at our head office. We have checked with our local branch and they do not have any customer with the issues you mentioned above. If you really have issues that need to be looked after, please contact our head office at 905-738-1870. If we do not hear from you, we are unable to help you. Thanks - Clera Admin
Reply created 15 Jun 2018
Review from HomeOwner
Rating: 4 out of 5
Review left on 1 Jun 2018
The Extra Mile
First the bad stuff. We live in Hamilton and apparently it's hard for Clera Windows and Doors to find people to install windows out here. 6 months later... Now the good stuff. Our salesperson, Guillermo, used to be a window installer before moving into sales. In the end, he ended up doing it himself. On the day he came to install I can't say enough about the dedication to getting the job done shown by Guillermo. We live in an old double brick home and we opted for a brick-to-brick replacement of a couple windows in our house. The one in the kitchen seemed pretty straight forward. The one in our second story bath was another matter. He was there most of the day on a ladder by himself in 30C heat. Due to a poor reno by previous home owners there was quite a bit of water damage done to the wall behind some tiles. Some tiles and wall flopped right off ridding the removal of the old window. Guillermo was able to repair the bit of missing wall and help me set in some replacement tiles to get it looking nice again. My point is, he went above and beyond and that was very reassuring. The windows themselves seem great. They are just as advertised, so no surprises there.
Answer from pro:
Clera is continuously striving to meet our customer expectations, Matt. We're happy that you're happy with our products and services.
Reply created 7 Jun 2018
Review from Customer of Clera Windows + Doors
Rating: 5 out of 5
Review left on 28 May 2018
Replaced ALL windows
After getting several quotes from both manufacturers and contractors, pricewise there was no significant differences. The decision is based on the quality of the product and good personality. Clera sale representative John V (Durham Region) has been very patient to answer the many questions we have and demonstrated his windows expertise and Cleara products. He also provided detail specifications and the manufacturer of the glasses to be installed. After placing the order and 8 weeks later, Cindy - customer service arranged for an agreed installation date. On the specified date John O, the installer showed up and did an excellent job. He not only replaced the windows but also made adjustments and corrections as needed. He has a very pleasant personality and he did not mind to be interrupted to answer any questions or concerns. Thank You Clera. You have a winning team - Keep up the good work and appreciate your honest recommendation. Good communications too.
Answer from pro:
We are delighted that you have chosen Clera to do your home renovation. We take great pride in providing our customers with high performance products.
Reply created 30 May 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 May 2018
Window replacement
Mike from Clera was very professional and pleasant to talk to. He explained everything about the windows and how they work and very quick with follow up calls. The installation went smoothly and Alex did a very good job and cleaned up well. I would highly recommend them to my friends.
Answer from pro:
Thank you Mike, for your business . We truly appreciate that you've taken the time to write such a lovely review for us!
Reply created 30 May 2018