Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2017

    A very happy customer

    We started last year replacing the front window and half moon light above the entrance door. Just a few days ago, we had our front door installed and we finished our project. Our salesperson Gary Gainham was with us all the way recognizing our needs and finding the best solution for it. The installers were fast, efficient and clean, almost no mess after they sere done. Everything was finished to our highest expectations. There was just a little fix that had to be done after, and that was done within 24 hours. That, post sale work is the real sigh of a good service. I will reccomend Gary and Clera to anybody who wants to do their windows and doors.

    Answer from pro:

    Dear Zoran, What a nice review. Thank you. We hope that your new window and door will provide you with a life time of enjoyment!

    Reply created 5 Dec 2017
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 3 Dec 2017

    window/door

    the work was done in a professional manner from the removal of the existing windows and door to the installation of the new windows and door. The crew cleaned up after. overall pleased with the sale and the installation. Dennis our sales rep made suggestion for the kitchen window and I really liked the result. wrp

    Answer from pro:

    Clera is continuously striving to meet our customers expectations. We're happy that we have surpassed yours. Thank you!

    Reply created 5 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2017

    4 windows, 2 in front basement and 2 in front living room

    André Tessier the Clera representative responsible for Cornwall knows how to appeal to customer needs. He is well versed with his product knowledge, efficient at following up and he instills confidence in his installers. Chris the installer uses his time efficiently. He lays carpet so as not to damage your floor while he's installing. He cleans up after the job is done. He offers services in both French and English and the end product is exquisite. Thank you André and Chris. Rachel Larin Cornwall

    Answer from pro:

    Rachel. Thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

    Reply created 4 Dec 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Nov 2017

    Window replacement

    We recently had our front window replaced and we were very pleased with the result.Terry our sales rep was very helpful and showed us the options we had in picking out the window.The installation was fast and clean and the installers did a great job.The new trim they put around the window looks great.We would definitely recommend Clera to anyone thinking of replacing their windows or doors.This was the second time we have used Clera and they were the best price and an easy choice to make. Thanks again for a job well done

    Answer from pro:

    Thank you for the lovely review. We do our very best to treat every customers home as if it was our own. Thanks for the kind words!

    Reply created 1 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2017

    Window replacement

    Replaced two existing main floor living room windows. The worked quickly and efficiently and cleaned up everything when they were finished.

    Answer from pro:

    Clera is most grateful for your review, G.S.Shadow. We are glad that you are satisfied with the installation we have done on your home.

    Reply created 29 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2017

    New windows and doors

    The install team was very professional! Removed shoes every time they came into the house and cleaned up their mess and took away all the old windows and garbage. Dave, Jessie and Chris keep up the great work!! I will diffenately use this company again!!

    Answer from pro:

    Thank you, Bern. We appreciate your trust in Clera. We take great pleasure in providing our customers with excellent services.

    Reply created 29 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2017

    Clera

    GUILLERMO OSORI thank you so much for my new bathroom window and garage man door. Im a repeat clera customer, this is the third time i have used them and I recommend Guillermo completely. This was a smallish job but i never was made to feel it was less important . Thanks again.

    Answer from pro:

    Andrew. What a nice way to start the day with another lovely review. We are happy to be a part of your home and have every confidence that our products will bring you years of enjoyment!

    Reply created 29 Nov 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Nov 2017

    Quick Fix

    hi - just wanted to say that Vito has been very helpful with after sales service. i broke a small plastic clip and he delivered a replacement part to my house and explained in simple terms how to install - took me 5 minutes and now window closes properly - many thanks! Keith

    Answer from pro:

    Keith and Sarah. It's always gratifying to read great customer feedback and your review put a smile on our faces. Thank you for taking the time!

    Reply created 29 Nov 2017
  • Review from Lisa Chesley
    Rating: 4 out of 5
    Review left on 27 Nov 2017

    Great windows, but the extra expense above quote for Clera's mistake was not appreciated.

    EDIT: Since this review was posted, Clera reached out to us and we made an agreement for them to come and repair the damage, and refund the extra expense. Thanks for working with us! While we are extremely satisfied with the final windows, we are not impressed that we had to pay another $722 additional out of pocket for new trim and framing to make the windows fit the spots they were supposed to be custom made for. Also, I know accidents happen, but we were left with two major plaster repairs to undertake, at our own expense, as well as painting of the existing trim and sills that were dirtied or damaged in the installation, and the new trim and framing that was installed, and eventual repainting of the plaster repairs. Photo of the worst damaged window included.

    Answer from pro:

    Dear Lisa, Our installers do not charge extra unless you made arrangement with them privately out of our contract. Please let us know who was your sales person and installer as we take our reputation very seriously. We do not have any record of Lisa from Ingersoll, so please call our head office at 905-738-1870 at your earliest convenience. Thanks - Clera admin

    Reply created 28 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2017

    100 year old home window replacement

    As any older home owner knows, 100 year old windows don't do much for you in terms of energy efficiency, let alone ease of use. Ours didn't even open. We hesitated with replacement, wanting to maintain the character of our old home, but we couldn't be happier with our decision to go with Clera. We went with the retractable screens and the windows look amazing and function beautifully. Our salesperson was so patient and knowledgeable. He helped us select the perfect style for the age of our home. Windows were ready in the time frame promised. Our installation crew was fabulous - able to handle all the challenges our old home threw at them, even coming after hours and on the weekend to get the job done. They cleaned up and even vacuumed and disposed of everything, including our old broken storms and screens. Do not hesitate to go with Clera, you will not be disappointed.

    Answer from pro:

    Dear Afletcher. Thanks so much for the beautiful review. We do our very best to improve every home we set foot in and we're glad that this has been the case with yours. Congratulations on a great purchase!

    Reply created 24 Nov 2017
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