Clera Windows + Doors reviews (3717)

Replaced windows on the lower level, very professional and clean. They were very knowledgeable and polite

Installation completed in 2003 by their old company named FM Industries.....job was well done and was completed in timely manner. However,in the past year we noticed the front door was sagging and hard to open and close. On June 6 2016,called and spoke to Melissa,who advised that we must pay an advance fee of $120 before they could send someone out to check.We also asked for Shawn Corbett to call before we would agree to that. We called 3 times on the matter and have yet to hear from Mr Corbett. So much for their great advertised customer service! On June 16 at 4:49 pm Shawn Corbett did call to explain choices. On June 17 at 12:40 pm Roge Kean called to advise that they would have to charge for any labour for the repair(which I had expected to do ,any way) but,.... not in advance this time. This sounded reasonable. Like I had stated previously,they did a great job.Its the followup that I am pointing out

Dealing with Clera Windows was a first class experience from beginning to end. Adam the sales rep was great to work with. His knowledge and professional manner was evident from the start. The windows were ready on time and were perfect in every regard. The installers were a great . They did a fantastic job and were very professional and their workmanship was second to none. They were so nice and friendly and came back for a few minor things without question. Great team, Great comany.

Was looking for a provider to eventually replace all above-ground windows in my house. All of the windows were original, and many of the windows on the front of the house were showing signs of condensation, making them impossible to look through. This first order was for all of the upper floor windows; 2 large bedroom sliders, one bedroom casement, a bathroom slider, and 2 large windows above a U shaped staircase, with 2 quarter-rounds above them. All windows were replaced stud-to-stud. No retrofits in this case. Of the windows purchased, the quarter-rounds were a good chunk of the price, as they would need a bit more work to make. Nothing I wasn't expecting based on quotes that I had received from a number of companies. Ultimately, I had chosen Clera as they had a price that fit into my budget, they provided an itemized quote (I had one company give me the equivalent of "back of the napkin" during this process. Not professional at all.) and the HomeStars rating was favourable. During the quote process, one of my concerns was with having to paint the trim around the quarter-rounds, which are easily 10 feet above a staircase. I had explicitly asked the salesperson whether the trim that they'd be using would be white, or if I would have to paint it. They assured me that all trim that they use is primed white and that this would not be an issue. Overall, the installation went smoothly. Had a few small places around the new bedroom windows where I had to fix the paint afterwards, but I had spare paint available and have no problems patching walls, so this was not an issue. However, after the big windows in the hallway were finished (they were done last), I found out that the curved pieces at the very top of the windows were not primed at all. So now I had trim that was white everywhere except for the curves at the very top, the specific pieces I was concerned about having to paint. (I live alone, these pieces are 10 feet above a staircase, so if I were to fall off the ladder, there would be no one to call for help) I made my concerns clear to the installer, that I was told that the trim on all pieces would be primed white. Unfortunately, there wasn't much that he could do; all pieces are pre-made for the installation. He put me in touch with the manager, who provided no constructive solutions to the issue: None of the custom trim is primed, and I'll have to paint it. The installer was aware of my concerns and while he could not offer to paint the trim himself, he did give me ideas on how I could reach the pieces that I thought I would not be able to reach. Ultimately, he was much more helpful than the manager on this matter. Shortly after posting this review, a district manager called me to discuss my concerns. We had a productive discussion about my concerns and he will be following up with his teams to ensure that there is no further confusion during the sales process about whether or not custom trim will be primed or not, especially when it comes to areas where customers may not be able to safely reach on their own. It's too late to address the painting issue, as I've already taken care of it, but I'm confident that the manager will be ensuring his team learns from this lesson. That being said, I would advise future customers that have concerns about the finish of custom trim work (basically anything that is not straight) discuss details about their expectations on the trim with the sales person, and to have these details written into the quote so that there is no confusion during the installation. Overall quality of the product seems to be good, installation was good. Post-sales experience due to the trim issue was rocky, but eventually they came through.

Completely satisfied, the gentleman John gave us a quote was so nice and genuine we knew we had the right company, the installer was quick, friendly and even cleaned up his mess. Huge difference with the heat staying in the house in the cold months and so beautiful to look at they make our old house look new. The icing on the cake was getting a special price for the patio door because we bought windows for our entire house of 11 windows, yeah us. Tammy and Gord

The sales person who came for the estimate was very pleasant and knowledgeable. He explained all the windows features and had a good price for the products so I placed the order. I was told that they would take approx. 7-8 weeks to come in, but possibly sooner and I would be contacted when they were in. 10 weeks went by without hearing from him so I contacted him to see if they were in and was told that they had been in for a little while. I am not sure how long I would have waited without calling. This part did not make me very happy. The windows came in in perfect shape and the installer was very pleasant and arrived on time. The job was completed on time and he did a very nice job on the windows. He also cleaned up everything after he was done. The house looks much nicer with the new windows. The overall experience was good except for the not being called.

Professionalism was shown from consultation to installation. I was very satisfied with the people and work and on my project. What was most impressive was having work completed as promised and issues resolved almost immediately. Great company.

Clear windows has done wonders to our house. They replaced all our old windows and put in there locally manufactured windows and it makes the house so much nicer. Not only did we get all our windows done, we also got a patio sliding door, and a side door which looks equally amazing to the new windows. Prices were reasonable and Gary the sales representative brings samples to your home and is so polite and nice to talk to. I'd say he was the main reason why we chose Clear, because he took the time to explain what they have to offer and the benefits it does towards the home. I reside in Amherstburg and know others who have got work done by Clear and they give it two thumbs up as well. Will definitely choose them again in the future.

We used HomeStars to originally find this company. We couldn't be more happy with the finished look & quality of all the windows & doors. We read the reviews on this company & a few others & decided to go with them. The workers Chris & Ryan were very professional & a joy to work with from start to finish. The difference between our original windows & the current ones is amazing. The rating on the windows went from 17R to 38R. We look forward to a reduction in our utility bills in the future. Also, they offer transferable warranty should we sell in the future for a minor administration cost to the new owner. Bottom line is that we are very satisfied with our new investment & would highly recommend them to anyone looking to upgrade their home with new windows. Thanks again, Chris, Ryan, Les, & Len.

I found the salesperson very knowledgeable when I ordered the products and he came on site during part of the installation. The installer was terrific- pleasant, professional, hard working, tidy and very skilled. He stayed each day until the particular part of the project was done and finished the whole job when expected. He showed up each day when he said he would and did an excellent job of cleaning up.