Clera Windows + Doors reviews (3717)

We had John Gainham and his team from Clera windows and doors do our project. We are very satisfied with the experience. The crew was professional and the products are high quality. Anytime we can recommend them we will.

I had Ken come out on two separate occasions to get pricing. In the meantime I check out other companies but was not satisfied with their warranties. With Clera windows I feel confident they will deal with any issues I may come up. The guys that did the I stall were professional and worked in a timely manner . When I came home I was absolutely amazing how beautiful my windows looked but my new front door is absolutely beautiful. The installers put on my hardware without question. Thank you so much for a great job. Will highly recommend

To whom it my concern, I would like to thank dennis for the help in buying my new doors I would recoment him and his workers to anyone asking they did an excellent job have no complaints they were very polite and cleaned up when they were done .thank you again Ranjan ex, job.

Over the years we have purchased windows and doors from Clera on three separate occasions, for two different properties. John Gainham and his installation crew were always on time, courteous, and professional. Their knowledge and experience helped us make good choices we are happy with. The products were of good quality and the experience positive!

The whole experience with Clera was great from beginning to end. The saleslady Cash was great and very knowledgeable. She was able to answer all of my questions and concerns. The installation team was very friendly and knowledgeable and kept it organized and neat. They cleaned as they went. They completed the work within the projected time frame.

I placed my order in Jan for my 4 windows and patio door. On May 5th I finally had them installed and completed. Beautiful workmanship. I will give them a 10/10 for that alone. BUT, Before the installers left we noticed the patio door had issues closing. We called the office and Sean came to inspect. He was at our place twice and took pictures of the issue. Seems there is a bow in the door frame. So he went ahead and placed the order to my understanding right away. Since July 1. I have been calling the Woodstock office and there is still no door panel for us. Now no one is returning my calls, so I called FM head office. I have now left 2 messages this week and still no call. This company claims full lifetime warranty but yet when I have an issue no one has answers for me?? No one can tell me when a door panel will be in?? My door doesn't shut properly! So I will give them 24 hours more and if still nothing I will now have no choice but to go higher till I get my door. This was our concern from the beginning and this company assured us that we would never be treated this way ( we had windows/doors replaced by another company in our previous home with major issue.. although that company at least spoke to us and rectified it quickly.)... Clera even sent someone that was interested in going with the company to come to our house to see the work we had done and if we were happy??....no I am not! I am very frustrated at the lack of communication. I just want to know when I can expect a door panel....it has been 3.5 months. Aug 17 - update- I have just spoken to Raj at head office. He assures me within 2 weeks my door will be fixed. Thank you for your time Raj. I look forward to the finished product.

We have just completed replacing all of the windows in our home. It was done in two stages , half in 2013 and the other half in 2015. Vlad and his staff did a great job on both occasions. We are very happy with the quality of the windows and the comfort level of our home.

We met with John Gainham and based on his recommendation purchased a custom sized front door to replace the old door and sidelite. We had shopped around and we a very happy we went with Clera for this project. I am in the construction industry and know the downside of what can happen if you choose the wrong supplier. The people we dealt with and the products supplied were top quality. We will recommend them anytime.

We have three of our bedroom windows that are "foggy" between the panes of glass. Even after being cleaned they look dirty. I have made two phone calls to FM Industries' warranty department. Both times I have had to leave a message and no one has ever bothered to return my calls. Do they stand behind their product? Warranty/Customer Service???? Yes they do! Once Todd, the Niagara Region Franchise Owner, received our message he returned our call promptly and came right over to address the issue. He assured us that it would be taken care of in the next three weeks.

This is the second house we have used Clera Windows and Doors and once again are very happy with the results. Gary was very professional and a pleasure to deal with. The installation completed by Rob and his crew was excellent. We appreciated the attention to detail and the thorough clean up. We have recommended Clera Windows and Doors to family and friends. We wouldn't hesitate to reach out to Gary again in the future.