Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 29 Nov 2022

    Windows and Doors

    Installers left a mess that I had to clean up, jambs were not flush to wall and had to be redone, silicone was a mess and had to be redone, silicone on my siding, silicone on my porch. When installers returned, more garbage had to be cleaned, siding is discolored where they cleaned the silicone, more silicone on my porch, one jamb slopes downward and isn't level. But the windows seem to be really good so far.

    Answer from pro:

    Hello E Spink, We thank you for reaching out to us. We are pleased to hear that you are happy with your new windows. Your business and your satisfaction is incredibly important to us and our commitment to provide the best possible experience has not changed. It's unfortunate for us to read that your recent experience with us was only a 2-star rating. As per your signed completion form that we have on file, you have replied that you are 100% satisfied with your installation, 100% satisfied with overall quality and appearance, and 100% satisficed with the window and door operation demonstration. We are surprised and disappointed to see the 2-star rating especially after such a GREAT completion rating. We have notified your local branch manager of your feedback, they should contact very soon to discuss on how they can assist you further. Once again, we thank you for your business, and wish you the best.

    Reply created 30 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2022

    Main floor reno amd all windows replaced

    Worked with Rick and it was a great experience and the windows look great! On time and on budget

    Answer from pro:

    Good day Mdubblestein, Thank you for choosing Clera Windows and Doors for your window replacement project. We are happy to hear that you are very pleased with your new windows and with the great service provided by Rick. We look forward to the opportunity of working with you again in the future. Enjoy the great looking Clera windows! Best wishes!

    Reply created 1 Dec 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    Replaced windows

    Make the sales consultant take care of things from start to finish and Andrey helped out with installation both highly recommended very happy with the windows

    Answer from pro:

    Dear Angelo, We're very pleased to hear you found our services to be professional from the beginning to completion. We thank you for your recent business and for your 10-star feedback. Your recommendation means the world to us, we appreciate your trust in our company. The Clera team wish you the best

    Reply created 1 Dec 2022
  • Review from Tammie Morneau
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    FANTASTIC customer service!

    This company stands above the rest on their customer service alone!! Absolutely OUTSTANDING in every way. From the quote to arranging delivery, scheduling, installation and clean up it was 5 stars. Andre is both professional and personable. He worked around the schedule of our family, communicated wait and delivery times, followed up with his own personal inspection after and anticipated all of our needs before we did before, during and after the installation process. Dennis and Al the installers were quality craftsmen and cleaned as they went making the entire process seamless. Would and have HIGHLY recommended!!

    Answer from pro:

    Dear Tammie, Thank you so very much for this FANTASTIC review! We are extremely happy to hear that we were able to provide you with the most OUTSTANDING service. Our team of professionals will be thrilled to hear about your amazing feedback. Thank you for sharing your fantastic customer service experience with us and the community and also for your very powerful recommendation! The Clera team is looking forward to making your experience even better in the future! Warmest regards!

    Reply created 1 Dec 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    Basement windows

    Service was good and we are very happy with the product. Would recommend this company.

    Answer from pro:

    Hello Clera valued customer, Thank you so much for your glowing 10-star review! We appreciate your kind words and your recommendation. We're absolutely pleased that you are happy with the service provided and with your new basement windows. We are confident you will enjoy for many more years to come. Best wishes to you!

    Reply created 1 Dec 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    Window installation

    Very good company! They did a great job installing our window. We really appreciate the help from Kevin, Jason and Amandeep! They are very helpful and knowledgeable. Great experience!

    Answer from pro:

    Dear Private User, It's always gratifying to read great customer feedback just like yours! It was such a pleasure to provide you with a GREAT 10-star experience. Thank you for the kind comments regarding your experience with Kevin, Amandeep and Jason. We will be sure to pass this information along to them, as we know they'll appreciate it wholeheartedly. We thank you again for your business and for your support. Best regards!

    Reply created 1 Dec 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 28 Nov 2022

    Bay window , sliding door

    The project was delayed, the worker a hot walking man but when they finish the job, they forgot to put back the blinder , after I called, and they return in a few hours, which is good , I hope they can check it all carefully before they finish the work.

    Answer from pro:

    Hello Private User, Thank you for providing us with your 8-star feedback!. We respect and appreciate the length of time you've waited for your project to commence. We can undoubtedly understand the frustration this has caused you and we apologize sincerely for this. Since Covid-19 entered all our lives, nothing is as it used to be. Shortage of staff due to sickness, and also shortage of raw materials industry-wide have delayed production of our customers orders, something that is beyond our control. We apologize that the installer forgot to put back the blinder, all our installers work very hard to ensure all projects go well, and although we endlessly strive for perfection there are times when human errors do occur. We do our very best to avoid errors at all costs, but when it happens we work with our customers to resolve these issues. Thank you for your business and your understanding! We all wish you all the best!

    Reply created 1 Dec 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 27 Nov 2022

    Custom windows and doors

    Jonathan helped my wife and I over the course of several visits to design our new homes look. We decided on custom colour painted windows with custom grill designs in them along with a beautiful new front door. We cant thank Avni and the rest of the installation crew enough for their professionalism and exceptional workmanship! We highly recommend Clera Windows and Doors!!

    Answer from pro:

    Good day Private User, Thank you so much for your wonderful 10-star review!. We are delighted to hear of your satisfaction with all aspects of your project. We will make sure to let Jonathan, Avni and the installation crew know about your great feedback and about your satisfaction with your new windows and doors and the exceptional workmanship and professionalism that they provided you with. Thank you again for your business and your recommendation, looking forward to your next project. The team of professionals wish you all the best!

    Reply created 29 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2022

    Window replacements

    Carl, Dan and Mason did a great job! Once the windows showed up, they were quick and polite and cleaned up afterwards. Awesome work!

    Answer from pro:

    Hello Cncmic. Thank you for choosing Clera Windows and Doors for your home's window replacement needs. We appreciate your kind comments recognizing Carl, Dan & Mason. Your satisfaction is very important to us, and it's wonderful to see your experience was nothing short of that. Thank you again for your business and your awesome 10-star review! Best regards!

    Reply created 28 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2022

    Exterior Storm Door

    Door was ordered and installed properly. Worker was professional and courteous, the product was of good quality. I would not hesitate to use this company again.

    Answer from pro:

    Dear Frontenacman, We really appreciate this fantastic 10-star review that you left for us! We're also very happy to hear that you feel the entire process was very professional and that you are very pleased with the quality of your new door. We can't thank you enough for your business and for your your support. Your confidence in us is greatly appreciated. Looking forward to assisting you with your next project! Warmest regards!

    Reply created 29 Nov 2022