Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 23 Oct 2022

    Replacement windows

    Great Service by Al. All the new windows work And look great. Two of our windows were missing pieces when they were installed. Al told us about it at the time and said he would get the pieces from the factory to install at a later date. We forgot about it, but Al didnt. He came back, added the pieces and checked all the windows again.

    Answer from pro:

    Dear Clera customer, Thank you for choosing Clera Windows and Doors for your recent window replacement project. We really appreciate this fantastic 10-star review that you left for us. Al and his team will be thrilled with your great feedback about their work. Customer satisfaction is one of our top priorities. We are also very pleased to hear that your new windows look great. Enjoy your new windows! Wishing you all the best!

    Reply created 25 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2022

    6 bedroom windows, patio door, casement window and bay window

    Cash came to our house with a variety of options. after discussing price, and timeline, we hired Clera to come do the install. On the day the installers arrived (3 people), they first prepped the areas with drop clothes, and then started. They took all the garbage, old windows, trim, everything, and then installed. Our installation took 2 1/2 days, but they took all the garbage, vacuumed, trimmed the windows and caulked them too. they did a wonderful job. we'd definately hire them again.

    Answer from pro:

    Dear private User, Thank you for your comments and the 10-stars! We are thrilled that your experience with our sales consultant Cash and the installation crew was a very positive one. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation. We look forward to assisting you again in the future. All the vert best!

    Reply created 25 Oct 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 21 Oct 2022

    Basement windows

    8 basement windows replaced. They did the job in half a day and when they left the areas were left clean and without any debris. Two days later they sent an inspector to ensure that the windows were installed correctly and to make sure that any of my concerns were addressed

    Answer from pro:

    Hello Private User, We are glad we were able to meet your expectations, thank you so much for taking the time to share your feedback with us. Your satisfaction means so much to us. Thank you again for your feedback and your business! Warm regards!

    Reply created 25 Oct 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 20 Oct 2022

    Basement windows

    Three basement windows to finish off a job that had been started a number of years back. Very satisfied with the improvement in window quality from the original ones. Good fitment and matching colour

    Answer from pro:

    Hello private user, We thank you for your recent business and your positive feedback. We appreciate your 10 stars and are delighted that you are happy with your new windows. We look forward to assisting you on all your future window and door replacement needs. Warm regards!

    Reply created 21 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    New windows and doors

    I did a lot of research before hiring Clera given the cost of the project. We did the order in April and the install was in October. I dont blame them for supply issues and I asked for an extension due to family reasons. Roman and his crew completed the work in one day and they did a phenomenal job. Perfect careful install of gorgeous custom windows and doors. They even cleaned up. Rod came by the look and was always responsive to my calls. I am very happy. Would recommend highly.

    Answer from pro:

    Dear Esther, We are absolutely pleased to hear that after a lot of research you chose Clera Windows and Doors for your new windows and doors replacement project. We are confident you'll continue to appreciate your investment for many more years to come. We are also thrilled that you had an excellent experience dealing with Roman, his crew, and with Rod. We will make sure to let them know about your amazing feedback. Thank you again for your business and for your 10-star recommendation! Enjoy your phenomenal new windows and doors!

    Reply created 21 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    Bay window and 2 basement windows

    They were very friendly informative professional and affordable. I would highly recommend them for your job!!!!

    Answer from pro:

    Good day Michelle, Thank you for the recommendation and the 10 amazing stars!. We're happy to hear you found our quotation to be affordable and our team professional, friendly and informative. Our customers satisfaction is incredibly important to us and we're delighted we met and exceeded all your expectations. Enjoy the new Clera look! All the very best!

    Reply created 21 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2022

    Large window replacement

    From the first visit from Clera's sales representative, to the final install by their technician and his team, this was a very hassle free job. It was a large picture window we had installed coming in six different pieces. Clera sent their technicians twice, to measure the window to ensure everything would fit. It did. Clera's sales rep kept in touch with us all through the process. There was a very small issue with one of the screens. I called her and she got onto it immediately. I have no hesitation in highly recommending Clera Windows and their London Team.

    Answer from pro:

    Dear Kilrimin, It's allays gratifying to read great customer feedback. The Clera team works very hard on every single project to reach maximum customer satisfaction. We are delighted the we were able to met that goal with your window replacement project. The London team will be thrilled with your recommendation and the amazing 10-star feedback about their work. Thank you again! We're looking forward to making your experience even better in the future!

    Reply created 21 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2022

    Totally satisfied

    Numerous windows, and front door install. Fast and professional, start to finish. No problem with products or install workmanship - all top-notch. Estimate done months in advance due to covid increased activity, install proceeded as promised, with price as estimated, on schedule. Thank you Clera, and Hans!

    Answer from pro:

    Hello Jmoller51, We really appreciate this great 10-star review! We're happy to hear that everything went off without a hitch. We value your feedback and it's wonderful to hear that Hans and his team took great care of you. Thank you again for your business and we look forward to the opportunity of working with you again in the future. Best regards!

    Reply created 19 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2022

    Front entry door plus 12 windows

    Our experience with this company was a positive one. Quality product and installer was very professional and qualified. Great cleanup after the installation was much appreciated.

    Answer from pro:

    Good day Debbie, Thank you for the great feedback regarding your recent window and front door replacement project. We're glad to see you found your appointed installation crew to be both very qualified and professional, and that everything was completed seamlessly to your satisfaction. We truly appreciate your comments, and hope to work with you again. Kindest regards!

    Reply created 19 Oct 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 1 out of 5
    Review left on 15 Oct 2022

    condensation on windows

    Waiting a very long time. 4 months after promised date Got installed and windows have condensation Poor quality

    Answer from pro:

    Dear private user, Thank you for taking the time to reach out to us. At Clera our greatest desire is to ensure our customers are satisfied at all levels and to find the most suitable way to fix their issues as soon as possible. We apologize for the delay of your windows, we try very hard to honour all our estimated times of delivery. However, since the Covid-19 issues the manufacturing industry, world-wide, has been extremely impacted. For the first time in modern history demand supply and workforce availability are affected globally and that has heavily impacted the timely production of window and door orders, something that is beyond our control. We are sorry to hear you feel our windows are of poor quality. We will have to disagree with you, Clera has been manufacturing windows for over 44 years and we have provided quality products to thousands of homes. We regard our lasting presence in the industry as a testament of great products and services. The innumerable positive reviews are a proof of our customers satisfaction of our excellent services and quality products. Condensation on your windows is due to the high humidity in your home. Interior window and door condensation/frost is caused by excessive moisture in the house and it occurs when the warm air inside the house condenses on the cold windows. Windows do not produce water on their own. Also, condensation is more likely to occur when drapes are closed or shades are pulled down. Circulate the air in the house, turn down the humidifier, perhaps if you run a dehumidifier and if you can keep the inside air drier, the condensation will be eliminated. For more information about condensation, please visit our website. https://www.clerawindows.com/informationcentre/faqs/ If you have any questions, please contact your local branch manager or myself, Rita at rita@clerawindows.com. We thank you for your business and wish you the best!

    Reply created 19 Oct 2022