Clera Windows + Doors
Hi private user, Thank you very much for your 8-star review and your business! We are pleased that your experience with our installation crew was a good one. We hope you will recommend us to your friends and family. Enjoy your new windows and front door!
Reply created 29 Jun 2022Good day Havreluck, Thank you so much for your comments. We are thrilled that your experience with our sales consultant Hans was a positive one. it's also great to hear that our installer Rich met and exceeded all your expectations. We appreciate you taking the time to share your experience and we thank you for your business! Best wishes!
Reply created 28 Jun 2022Hello Steph, We are also very happy that you chose Clera Windows and Doors for your recent window replacement project. James and his crew will be delighted with your outstanding feedback and with the 10-stars. Thank you so much for your business and for sharing your experience with us and with the community! Your recommendation is greatly appreciated! All the best!
Reply created 28 Jun 2022Dear Mobaker, Thank you for your continued business and loyalty to our company. We're thrilled to hear that you've had a seamless experience time and time again. We appreciate your 10-stars and your kind comments. We look forward to replacing the other 4 windows. The Clera team wish you the best!
Reply created 27 Jun 2022Hello Doug, Thank you for taking the time to share your experience with us. Even a less than happy report is appreciated so we can make changes. We would like to apologize for the problems that you experienced throughout the course of your window project. Please know that we take customer satisfaction seriously and we are glad to hear from you. Your feedback will allow us to resolve problems that occur and help us to improve our services. We're proud that you selected our company as your service provider and we'd like the opportunity to resolve your concerns and earn your continued trust. Your local branch manager has been informed and he will contact you soon to address your dissatisfaction. We apologize again and thank you for your business.
Reply created 24 Jun 2022Dear Chris, Thank you for reaching out to us, and bringing your experience to our attention. We extend our apologies to you for this unsatisfactory experience you detailed in your review. It's always our intention to provide the best service to all our customers. We would absolutely like to rectify all your issues and eventually change your opinion on our products and company. We can assure you that we are a reputable company and we operate ethically with our customer's needs in mind. Clera is a Canadian family-run business that has been proudly serving our customers for over 43 years. We have provided quality products to thousands of homes all over Ontario. We regard our lasting presence in the industry as a testament to our great products, and excellent customer service. It's disappointing to read that this has not been your experience, we reached out to your local branch manager and asked him to contact you immediately and to address all your issues asap. We thank you again for your business and we wish you well!
Reply created 23 Jun 2022Dear A. Lee, Thank you so much for this wonderful 10-star review! We're happy to hear you found our services to be professional from the beginning to completion and that any questions or concerns you had were promptly addressed by your local branch manager. We thank you again for your business and your recommendation!. Looking forward to working with you again. Warm wishes!
Reply created 28 Jun 2022Hello Korey, Thank you so much for your support and your recommendation. We truly appreciate your business and your great 10-star feedback. We look forward to assisting you again very soon! Best regards!
Reply created 21 Jun 2022Hi Clera customer, I am delighted that you are pleased with your new windows and that your home is much warmer and quieter. I'm also very happy that I was able to assist you with the small issues that you had. I'm always available should you need my assistance again. Thank you again for your thoughtful 10-star review and for your support. Best wishes, Rita
Reply created 21 Jun 2022Good day Shelley & Mike, Thank you so much for your kind words and for the 10-stars!. Excellent service, unbeatable price and value is definitely what we try to provide every Clera customer. We are honoured that you shopped around and you chose us as your supplier of choice. Enjoy your new Clera look! Best wishes!
Reply created 21 Jun 2022