Clera Windows + Doors reviews (3717)

Dear Blaine, Thank you for choosing Clera for your recent basement windows replacement project. At Clera, our top priority is to ensure we provide a quality product and an excellent customer experience. From the manufacturing to sales to installation the entire team does take pride in their work and your review confirms their dedication to excellence. We are confident your new windows will bring you many years of enjoyment! The Clera team thanks you for your business and your recommendation!

Hello Clera valued customer, Thank you for your great feedback! We are very proud of our Clera team. We are delighted that Hans and Sandra provided you with an amazing customer service. Our main focus is to make sure we take care of our customers and to provide products that suits your needs. Enjoy the new windows and thank you again for your business!

Hi Kate, Thank you for your feedback, we're dismayed to hear of the experience you're detailing. We strive for each and every project to go seamlessly, and work collectively to ensure our customers are satisfied with the overall outcome of their projects. We like to apologize for the inconvenience that you were put through by the installer. Because Clera Windows and Doors, takes pride in the products they produce and the services they provide, and because, we do not tolerate such behavior, we would like to inform you that this installer has been let go and no longer works for us. After speaking with your regional manager and also reviewing your signed purchase agreement, you purchased a retro-fit installation which does not include new window trims. Our factory builds the orders according to the signed contracts that we receive. To keep you happy, the manager agreed to pay out of his own pocket and to provide you with the window trims and installation at free of charge, but you refused. Also, our accounting department informed us that your credit card was billed the final balance because that is how it's indicated on your purchase agreement. The first day they submitted for the payment it was rejected, and the branch manager was notified and in return he notified you, and that's when you provided the bank draft. On the second attempt the debit was approved(I guess the credit limit was increased). The accounting department tried but was unable to reach the regional manager to inform him that the payment was finally approved. Once we were notified by the manager about the bank draft we contacted our merchant right away on April 12th, same day the debit was processed and we credited the full amount back to your card. Our accounting department contacted you by email and apologized about the honest mix-up. As for your blue recycling bin, we also apologize that it was not returned, we will gladly provide you with a new one. If you wish to discuss your issue further, please call me Rita at 905-738-1870 x 240. Thank you again and all the best!

Dear Private User, Thank you so much for your great feedback! We're pleased to hear of your satisfaction with your new windows, it was a joy and a pleasure to service you. Your thoughtful recommendation is greatly appreciated by the Clera team. We hope to have the opportunity to serve you again soon. . Enjoy your new windows and thank you again for choosing Clera Windows and Doors for your special project!

Dear Melanie, Thank you for reaching out to us, and bringing your experience to our attention. We are very happy that you are pleased with your new windows and with the great installation job that was provided by the installer assigned to your project. We respect and appreciate the length of time you've waited for your project to commence and we understand your frustration, and we sincerely apologies for the inconvenience. However, we are very disappointed to see your 6-star rating. Sometimes delays are beyond our control, as we are fully committed to pursuing completion of our work in a safe, diligent manner under the circumstances. Due to the Covid-19 outbreak there have been certain limitations placed in our business industry-wide. Several shutdowns, shortage of raw materials, and fewer people working in the factory due to sickness. These types of disruptions have delayed the production of several customers windows and doors. We also will like to apologize for missing with the 5th window, it was a misunderstanding between the sales rep and the re-measurer. The sales rep mortified one of the window quantities on your contract from 1 to 2 windows and the measurer mistook it for quantity 1. The 5th window was provided to you within a week. We thank you again for your business and we wish you well! Enjoy your new windows!

Good Day William, It has been a pleasure serving you. Clera Windows and Doors takes pride in giving priority to their customers and looks after their needs. Quality and excellent customer service are what distinguish us from others. We always strive to exceed our customer's expectations and meet their requirements. Your 10-stars and recommendation proves that we met and also exceeded all your expectations. Thank you again for choosing us! Enjoy your new windows!

Hello Clera Customer, We're happy to hear from repeat customers. Thank you for allowing us back into your home. We are delighted to read that you love our products and that Hans and the installation crew were very polite and professional. We thank you for for your business and your recommendation, it has been a pleasure to serve you! Enjoy the view from your large multi pane window!

Hello Private User, Thank you so much for your thoughtful review and for your business! We are very happy to read that our team did an excellent job with the installation of your new windows. We apologize for the short delay, sometimes, unforeseen situations that are beyond our control can cause a delay in our deliveries. We thank you for your patience and understanding. Enjoy your new windows! Best wishes!

Dear Andrew, Thanks for letting us know how we did! It's great to hear that the Clera team that was assigned to your installation project was able to provide you with an excellent service. We are definitely proud of the product we make and the service we provide. Thank you again for your kind words and your 10-stars! All the best!

Dear Najam, When you have been in business for over 43 years like Clera Windows and Doors has been, you only survive by doing exactly what you indicated in your fantastic review. Your kind words are greatly appreciated by all of us at Clera. We thank you so very much for your 10-stars and for your business!