Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2022

    Windows and doors

    Ryan and everyone at Clera Windows were a delight to work with. Everything was done in a timely manner and looks amazing. The quality of the windows and doors are amazing. The install team was fantastic as well. Very friendly, very clean and did an amazing job Overall a very pleasant experience from start to finish

    Answer from pro:

    WOW! What an amazing review Mike! Thank you so much for sharing such such a wonderful experience with the Clera team. We appreciate your business and welcome you to our long list of satisfied and much valued customers. We are extremely happy that found the quality of our windows and doors amazing. Our success comes from the continuous faith in the excellence of our products and services, something that we are committed to and would never sacrifice. Thank you again, and enjoy your new AMAZING Clera look!

    Reply created 31 Mar 2022
  • Review from Daniel Berniker
    Rating: 5 out of 5
    Review left on 30 Mar 2022

    Upstairs window replacement

    Greg was great to work with, easy and quick to communicate with. Trevor (installer) and his team also did a great job. They accommodated what we wanted and I will use them again when I do my downstairs windows.

    Answer from pro:

    Dear Daniel, Thank you so much for choosing Clera Windows and Doors for your special purchase. We really appreciate your trust in us and we look forward to assisting you with your purchase for the downstairs windows. We hope you will recommend us to your family and friends. Thank you again for the awesome review and the 10-stars!

    Reply created 31 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2022

    Changed the look of our home

    When choosing a company to complete my renovation it was very hard. When meeting with Kyle he made my life a lot easier in regards to design and showing me prior to installation exactly what the construction process was. I knew what the outcome would be before the installation actually happened. Despite a few delays due to supply chain I am very happy with my window project and would highly recommend Clera windows and doors, Kyle and installers were a pleasure to work with.

    Answer from pro:

    Hello Cee2theP, It was our privilege to do business with you, and a great pleasure to serve you. We thank you for the 10-stars and for your recommendation. We are happy that your home looks fabulous with your new Clera products. We will make sure to let Kyle and his crew know about your great feedback. Enjoy your new Clera look!

    Reply created 30 Mar 2022
  • Review from Melissa Rodrigues
    Rating: 5 out of 5
    Review left on 29 Mar 2022

    Amazing windows and doors

    Kyle and his crew were clean, efficient, and very well with communicating with us throughout the entire process. Highly recommended !

    Answer from pro:

    It was such a pleasure to read your review Melissa! Thank you so much for your kind words and for your recommendation. We will pass on your review to Kyle and the installation crew who will be very pleased to hear of your feedback. We truly appreciate your support and can't wait for the opportunity to serve you again. Enjoy your new AMAZING windows and doors!

    Reply created 30 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2022

    Patio Door

    Truly appreciate the constant communication with the manager. Knowing Covid played a role in the timing of getting the patio door installed, we are truly satisfied with the quality and workmanship that David did installing our door. Thanks for a great job!

    Answer from pro:

    Hello Lorraine & Roger, Thank you so much for your kind words and awesome review. We're happy that you are happy with the quality and workmanship that David provided you with. We will make sure to pass on your great feedback to David and James. Thank you for placing your trust in us and your willingness to share. All the best!

    Reply created 29 Mar 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Mar 2022

    I'm so not happy with the poor work that was done at my house

    I'm very unhappy with the poor work that was done at my house and over a year later they still have note come back to finish the job I've called many times to head office and they just keep telling me someone will be in touch with me. I would never use this company again and definitely would never recommend it to anyone. Shame on you Clera windows for blowing off your customers after you receive your payment

    Answer from pro:

    Hello Not Happy, We thank you for providing us with your feedback. We take such customer feedbacks very seriously and would like to address your frustrations and to hopefully find a positive resolution. Unfortunately, we are unable to identify you, as you failed to provide your name, your location or a description of your issue. In order to investigate your issue further I would be grateful if you can contact your local branch manager or me Rita at 905-738-1870 x 240, e-mail @ rita@clerawindows.com and provide me with more information/further details about your concerns. looking forward to assisting you.

    Reply created 28 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2022

    New Windows

    Clera and all of the staff were extremely helpful and friendly during the entire process of getting new windows. From start to finish our questions were always answered immediately and they kept us informed on the status of our windows. During installation we had great conversations with the installers and they made us feel like we were friends! Very professional and amazing work quality! Highly recommended.

    Answer from pro:

    Dear Holly, The Clera team would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Clera Windows and Doors with only the best there is to offer. It's so nice to hear that the entire team helped to make your experience such a positive one. Thank you again for your business and hope to have the pleasure of doing business with you for many years to come. Enjoy your amazing new windows!

    Reply created 25 Mar 2022
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 Mar 2022

    Really Bad Service

    Windows and a front door are all beautiful, installation smooth as can be, but the service from the office is really bad. I was asking for proper receipts and a credit for being overcharged for a front door, only to have my messages ignored for weeks and weeks. My warning is: Beware the paperwork, because no one in the office is on top of it.

    Answer from pro:

    Hello Doug, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you are very happy with your new windows and door. However, we are very disappointed and sorry to see the 2-stars and to read that you feel that you received really bad service. We take pride in providing professional services and would like to ensure this is reflected in all of our interactions with thousands of customers. We are confused about your claim of not receiving a receipt, as per our administration department, a receipt was sent out to you within hours of you asking for it and we have an acknowledgement from you receiving it. Also, our accounting department confirmed that the credit for being mistakenly overcharged by the sales rep was also applied to your credit card. The reason for the short delay, and we apologize for that, was because the purchase order is not under your name and there was a bit of confusion in the accounting department which we were waiting for the sales rep to clarify. Enjoy your new window and door!

    Reply created 22 Mar 2022
  • Review from Mike Gamble
    Rating: 5 out of 5
    Review left on 18 Mar 2022

    Window Replacement

    My windows were recently replaced by Paul and team. They were very efficient and provided a thorough explanation detailing how the windows operate and highlighting the work that was completed. Definitely recommend. Thanks!

    Answer from pro:

    Good afternoon Mike, Thank you so much for sharing such a wonderful experience with Paul and team. Your 10-stars tells us that they met all your expectations. We will make sure to let them know of your great feedback and your satisfaction. We thank you for your business and for your recommendation. The Clera team wish you the best!

    Reply created 18 Mar 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Mar 2022

    Front Door

    Good installation but we require touch up paint and adjustment to the door which sticks on closing and opening.

    Answer from pro:

    Hello Ivan, Thank you so much for your review and the 8-stars. It's great to hear that you are pleased with your door installation. I am not sure if you informed your local branch manager of the issue with the door and the touch up paint. If not, please call him and he will be more then happy to assist you. You are also welcome to contact me, Rita at 905-738-1870 x 240. Thank you again for your business, and we look forward to assisting you further.

    Reply created 18 Mar 2022