Clera Windows + Doors
Dear valued customer, Seeing that you had a 10-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Clera Windows and Doors. We look forward to serving you again. Enjoy the beautiful Clera door!
Reply created 10 Mar 2022Dear esteemed Clera customer, We apologize for the delay, and we thank you for your patience and understanding during these challenging times that we are all experiencing. We are delighted that you are pleased with your new dining room arched window and with the service provided by the Clera team. Thank you again for choosing Clera Windows and Doors!
Reply created 10 Mar 2022Hello Roberto, At Clera we certainly pride ourselves on the quality products we produce and the experience of our installation teams. It's great to hear we gave you the best service and that you are very happy with the product that you chose. We will make sure to pass on to Greg your positive experience and your recommendation. Thank you again for your wonderful 10-star review and for your business!
Reply created 10 Mar 2022Dear Karen, Thank you so much for your glowing review and your recommendation! We appreciate your kind words and are happy to hear that you has a very positive experience with us. Enjoy your new beautiful Clera look!
Reply created 14 Apr 2022Hello Derek, We thank you for your feedback and we are sorry about your troubles with the broken window glass. Clera has been manufacturing windows for over 43 years and we have a very competitive warranty in the industry which we stand behind it 100%. As per the terms and conditions of your signed contract, broken glass is one of the exclusions from the warranty. As discussed, there is a fee for the replacement of your cracked glass which is applicable to all customer's unless otherwise specified on their contracts. Costs for non-warranty products and services as such are determined by the type of service provided, materials used and time spend to complete the service. Because your satisfaction is very important to us a discount was applied towards the the product. We apologize but we cannot waive all charges, we have to to be fair to all our customers. We thank you again for reaching out and we wish you the best.
Reply created 3 Mar 2022Good Day McCabe, Thank you for your kind words detailing your experience with Gary, Shelley and their crew. Our team of professionals work hard to make sure you are completely satisfied with your new windows and your review justifies our efforts. We thank you for your loyalty and for your business. We are 100% sure that Gary, Shelley and their crew will provide with an amazing service again with the installation of your new windows for the second storey of your home. Enjoy your new Clera look!
Reply created 1 Mar 2022Hello Private User, The Clera team would like to thank you for giving us the opportunity to service you. We are delighted that you are pleased with your window installation and with the services provided by the installers assigned to your project. Thank you again for your review and for your recommendation! Looking forward to keeping you satisficed with our services and our products for many more years to come!
Reply created 28 Feb 2022Thank you for your review Private User, We greatly appreciate the opportunity to work with you and apologize for any challenges you faced throughout the installation. We are always striving to provide the best service to all our customers and value your feedback. We were informed by your local branch manager that they already reached out to you and they are waiting for you to get back to them. Please rest assured that they will handle your situation to your satisfaction. We thank you again for your business and for your understanding!
Reply created 28 Feb 2022Hello Clera Happy Customer, We are incredibly grateful that you took the time to leave us this great 10-star review. At Clera we are constantly striving to provide all our customers with the ideal experience from the very beginning to completion and after. We stand behind our products and services, even after 20 years or so since your installation. We have to agree with you, Laura, Barry and their installation crew are one of the many amazing team members that Clera is very proud of. We look forward to assisting you again in your next project. We absolutely love hearing from happy customers like you and we thank you again for sharing!
Reply created 23 Feb 2022Dear David, Thank you for reaching out to us, and bringing your experience to our attention. We extend our apologies to you for this unsatisfactory experience you detailed in your review. It's always our intention to provide the best service to all our customers. We would absolutely like to rectify your issue and eventually change your opinion on our product and company. However, we are unable to reach you with the name provided. To discuss your issue further, please contact your local branch manager or myself, Rita at 905-738-1870 x 240.
Reply created 23 Feb 2022