Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 9 Mar 2022

    Doors installed

    Would highly recommend this company. Very friendly and knowledgable and my doors look awesome. Great investment

    Answer from pro:

    Dear valued customer, Seeing that you had a 10-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Clera Windows and Doors. We look forward to serving you again. Enjoy the beautiful Clera door!

    Reply created 10 Mar 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 9 Mar 2022

    Dining Room Arched Window

    Significant delays in installation occurred due to pandemic supply chain disruptions, but Clera did a good job of keeping us updated. When the project was done, the installation was smooth and trouble free and we are thrilled with the final result.

    Answer from pro:

    Dear esteemed Clera customer, We apologize for the delay, and we thank you for your patience and understanding during these challenging times that we are all experiencing. We are delighted that you are pleased with your new dining room arched window and with the service provided by the Clera team. Thank you again for choosing Clera Windows and Doors!

    Reply created 10 Mar 2022
  • Review from Roberto Sakura
    Rating: 5 out of 5
    Review left on 9 Mar 2022

    Good quality product, installed as discussed

    Hired Clera to change a bunch of windows, window sills and other finishings in our house. Manufacturing took a few months, but the products were delivered and installed exactly as discussed, with no delays. Quality is good, the installation team was quick, respectful, and clean. I recommend Greg and Clera Windows.

    Answer from pro:

    Hello Roberto, At Clera we certainly pride ourselves on the quality products we produce and the experience of our installation teams. It's great to hear we gave you the best service and that you are very happy with the product that you chose. We will make sure to pass on to Greg your positive experience and your recommendation. Thank you again for your wonderful 10-star review and for your business!

    Reply created 10 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2022

    Home windows and doors

    Clera just installed new windows and doors for my entire house, meeting all my requirements for privacy style and design. The sale person I dealt with (Michael) also suggested a wider front door from the standard size, which I am very happy with, since it will provide easier access. Although 3 days were discussed for installation due to the number of windows and doors, the installation went smoothly and was completed in 2 days. The crew were polite and professional. I am pleased with the products and highly recommend them.

    Answer from pro:

    Dear Karen, Thank you so much for your glowing review and your recommendation! We appreciate your kind words and are happy to hear that you has a very positive experience with us. Enjoy your new beautiful Clera look!

    Reply created 14 Apr 2022
  • Review from derek alex
    Rating: 3 out of 5
    Review left on 2 Mar 2022

    Windows and Door Replacement

    Clera Windows have a Great install Team and have always replaced broken Hardware for free. That said, the product quality is middle to low. 1) The Window Cranks wear substantially over time ( 4 to 5 years ) and become very loose. We've replaced several handles. 2) We experienced a Pressure Crack in one of our windows at year 6. This is the first time I've ever seen this happen to a window and cracks are not covered under the warranty. Replacement is targeted at 30 % off of list which is a great offer for a loyal customer seeking to remedy an accidental break or additional windows. It's not compelling for replacement of a broken window due to natural use. In the future I would look for manufacturer who offers a warranty that is more comprehensive.

    Answer from pro:

    Hello Derek, We thank you for your feedback and we are sorry about your troubles with the broken window glass. Clera has been manufacturing windows for over 43 years and we have a very competitive warranty in the industry which we stand behind it 100%. As per the terms and conditions of your signed contract, broken glass is one of the exclusions from the warranty. As discussed, there is a fee for the replacement of your cracked glass which is applicable to all customer's unless otherwise specified on their contracts. Costs for non-warranty products and services as such are determined by the type of service provided, materials used and time spend to complete the service. Because your satisfaction is very important to us a discount was applied towards the the product. We apologize but we cannot waive all charges, we have to to be fair to all our customers. We thank you again for reaching out and we wish you the best.

    Reply created 3 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2022

    Older house-new windows

    The new windows look great and even better, the north facing room is much warmer! The windows have eliminated the draft that we have put up with for years. Working with Gary and Shelley was a delight and Rob and his crew were very efficient in the installation. Gary got back to me with a quote very promptly and it was less than other estimates I received from other companies that in some cases took weeks to get. The weather on installation day was lousy but Rob was careful not to track snow into the house and the crew managed to struggle through the drifts. I am pleased enough by my initial purchase that I have recently ordered windows for the second storey of the house. I am so please

    Answer from pro:

    Good Day McCabe, Thank you for your kind words detailing your experience with Gary, Shelley and their crew. Our team of professionals work hard to make sure you are completely satisfied with your new windows and your review justifies our efforts. We thank you for your loyalty and for your business. We are 100% sure that Gary, Shelley and their crew will provide with an amazing service again with the installation of your new windows for the second storey of your home. Enjoy your new Clera look!

    Reply created 1 Mar 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 25 Feb 2022

    Window installation

    I am quite happy with the installation of my window by Clera windows and doors. The installers worked great together as a team which I was impressed with. I would recommend them to anybody interested in having new windows or doors installed.

    Answer from pro:

    Hello Private User, The Clera team would like to thank you for giving us the opportunity to service you. We are delighted that you are pleased with your window installation and with the services provided by the installers assigned to your project. Thank you again for your review and for your recommendation! Looking forward to keeping you satisficed with our services and our products for many more years to come!

    Reply created 28 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2022

    New windows, some incidents**REVISED**

    We ordered the windows in November but they were not in until February to install. The day prior to the arranged install, Mike asked if he could bring the trailer by since he was in the neighbourhood and it would save time the following day. We agreed. He showed up and began working on 1 of the windows unexpectedly (this was good and bad as we were not prepared to have him start earlier but it did save time the following day). The scheduled day of the install, he began at approx. 9am and didn't finish until approx. 8pm. He had smashed a ceramic decoration off one of my doors and notified us right away, and we negotiated a cash agreement to replace it. After he left we went to inspect his work and found that under our spare room window was a bunch of scratches, scuffs and missing paint. He did not mention this to us and we now have to re-paint Clera windows has since rectified the situation and we are satisfied with the result. The windows themselves are great, no leaks and good seal (so far) so they seem to be of good quality. Clera was helpful and quick to respond to my concerns to reach a resolution. I would still recommend their services.

    Answer from pro:

    Thank you for your review Private User, We greatly appreciate the opportunity to work with you and apologize for any challenges you faced throughout the installation. We are always striving to provide the best service to all our customers and value your feedback. We were informed by your local branch manager that they already reached out to you and they are waiting for you to get back to them. Please rest assured that they will handle your situation to your satisfaction. We thank you again for your business and for your understanding!

    Reply created 28 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2022

    Great product and service

    I deal with the Clera Windows out of Wroxetor. We had new windows installed at the end of the 90's. Periodically, due to age and sun exposure the clips in the side tracks will dry out and break. I am pleased to say that there is no fighting required to have them replaced. This company stands by their after installation parts guarantee! Laura is very pleasant to speak with and arrange for service. Barry is professional and very knowledgeable about the windows themselves and their installation. When Barry came to replace a few clips this year I asked about the replacement of our patio doors and walk-out bay window. He took the time to speak to me about my needs and then suggested the products that would best meet them. He took measurement that day and gave me a quote and estimated time of installation. Everything ran very smoothly. This winter has been extremely cold and windy here on top of my hill and I am warm and draft free, due to excellent product and service. Thank you, Laura and Barry!

    Answer from pro:

    Hello Clera Happy Customer, We are incredibly grateful that you took the time to leave us this great 10-star review. At Clera we are constantly striving to provide all our customers with the ideal experience from the very beginning to completion and after. We stand behind our products and services, even after 20 years or so since your installation. We have to agree with you, Laura, Barry and their installation crew are one of the many amazing team members that Clera is very proud of. We look forward to assisting you again in your next project. We absolutely love hearing from happy customers like you and we thank you again for sharing!

    Reply created 23 Feb 2022
  • Review from David Cleghorn
    Rating: 1 out of 5
    Review left on 18 Feb 2022

    second install

    Had 7 windows installed 2 years ago and was pleased with the install so I had the remaining 6 windows replaced in my home. Second install was completely different and very disappointing. Not only are the windows a cheaper grade then the 2020 install but the recent install was supposed to be done by Nov and wasn't completed until Jan. 2 of the 6 windows are leaking and still waiting for Clera to solve the issue. Would not recommend Clera to anyone

    Answer from pro:

    Dear David, Thank you for reaching out to us, and bringing your experience to our attention. We extend our apologies to you for this unsatisfactory experience you detailed in your review. It's always our intention to provide the best service to all our customers. We would absolutely like to rectify your issue and eventually change your opinion on our product and company. However, we are unable to reach you with the name provided. To discuss your issue further, please contact your local branch manager or myself, Rita at 905-738-1870 x 240.

    Reply created 23 Feb 2022