Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2022

    New windows

    We had our windows done by Clera, and we are so super happy with everything! James is the man!!!! He is friendly, kind, courteous, and on time! **I am a sucker for promptness** He came, did first measurements, told us about all of the different and available options, shared his knowledge of the products, and assisted us in making our choices. Then, Dave came for final measurements. I would also like to mention how kind, friendly, prompt and professional he is as well. Now, we had intended to have our installation done in the Fall, but with covid delaying everything, and shortages, we just had them done today. This really is no fault of these lovely gentlemen. My husband and I are very understanding that covid has disrupted everyone's lives as well as work (even the window industry), so we weren't disappointed by this at all. Today our installers were Dave (same Dave that did our final measurements) and Brian (also very personable, friendly, outgoing, respectful, and kind). They were on time, professional, friendly, respectful of our home, children, and pet, and (my favourite part) they made sure to leave no mess behind. We were so impressed with all of our experiences with Clera, that we actually have asked them to do 2 more "forgotten" basement windows. Dave was happy to measure them up, and James popped over to quote us "on the spot" as well. I'd also like to mention that we have been so happy that my father has decided to go with Clera for his windows, and we have also referred a close family friend to James (and crew)! We look forward to seeing James, Dave, and Brian again during our next installation! Thanks guys for going above and beyond! You guys rock!!!! Ps, we had 3 full size bedroom windows, 1 large ensure window, and 1 basement pocket (window well) window done.

    Answer from pro:

    Dear Caribou32, WOW! Thank you very much for this thoughtful and detailed review! We are not surprised with the incredible experience that you are sharing with us and the community. Clera along with our team of professionals is extremely proud of the quality products that we produce and the attention to detail on all projects. Our customers satisfaction is our number one priority, and we are very happy that James and his crew met and exceeded all your expectations. We are also 100% sure they will go above and beyond to satisfy your father, friends and whoever you recommend us to. We will make sure to let James/Brian and Dave know of your amazing feedback about their work. They will be thrilled. Thank you again for your business, your powerful, well-thought-out recommendation and your loyalty to our company. Enjoy your new windows! The Clera team wish you and your family the very best!

    Reply created 9 Feb 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 7 Feb 2022

    Window repair

    Ryan and Kyle were prompt and fantastic to work with. Ryan was able to quickly fix our locking mechanism problems and made me feel validated and heard as a client. Highly recommend his services. Based on my most recent experience, I would highly recommend Ryan at Clera in Peterborough.

    Answer from pro:

    Hello Private User, Thank you so much for your 9-star review. We will share this with Ryan and Kyle to let them know to keep up the amazing work that they do. We appreciate your business and your recommendation. We are always available to assist when ever you need us. Best wishes!

    Reply created 8 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2022

    Patio door installation

    Extremely professional, cared about our needs and knowledgeable. I am 100% satisfied and completely recommend their services.

    Answer from pro:

    Dear Stephanie, We would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Clera Windows and Doors with top quality products and excellent services. We are delighted that we met your expectations 100%. Please let us know if we can assist you again in the future. Enjoy your new door in good health!

    Reply created 9 Feb 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 6 Feb 2022

    New front door and new windows

    Installation of new front door and 5 new windows were done on time. The installers were courteous and completely cleaned up after the work.

    Answer from pro:

    Hi Clera Customer, Thank you for sharing your experience with us. We are happy to hear that the installation of your new windows and door went off without a hitch. We value your business and your 10-star feedback, and it's wonderful to read that our installation team was courteous and cleaned up after the work was completed. We hope to have the honour of doing business with you again in the future. Enjoy your new windows and door!

    Reply created 8 Feb 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Feb 2022

    New Window

    Clera did a fantastic job replacing my window. The person who helped me went above and beyond by contacting the City Inspector for me to understand the requirements to clear my window permit. I am happy to share with you that the City has closed the permit after the new window was installed. Thank you for your help! My new window looks amazing!

    Answer from pro:

    Hello Kevin, Thank you so much for your valued business and for your fantastic review. We are delighted that one of our team members assisted you in obtaining the building permit for your window just in time. The Clera team takes pride in our products and our excellent services and we always go above and beyond to assist all our customers. We hope to meet your expectations always. Enjoy the new AMAZING Clera window!

    Reply created 4 Feb 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 2 Feb 2022

    Windows

    Quality windows and all involved are friendly and professional. I have hired them on multiple occasions and will use them again in the future. Thanks.

    Answer from pro:

    Good Day Clera Customer, Thank you for your continued business and loyalty to our company, we're thrilled to hear that you've had seamless experiences time and time again. There is nothing more rewarding than seeing a order from a satisfied repeat customer, and we cannot express how grateful we are every time. It was our privilege to do business with you, and a great pleasure to serve you. Looking forward to the opportunity to serve you again in the future.

    Reply created 3 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2022

    Replacement of all windows and 2 new cutouts

    Brian, David, Tommas, OMar and Mike are an mazing crew. They were very punctual, had great attitude and work ethic and we are very happy with their work. Our house has been transformed with our beautiful new windows. Thanks Clera Team!! a shout out to James too for coordinating everything for us. Gavin and Anita

    Answer from pro:

    Hello Anita & Gavin, WOW! We are blown away with your AMAZING review about our AMAZING team! Thank you very much for taking the time to share with us such a positive experience. Our teams work hard to make sure that all our customers are completely satisfied with their window and door projects and your review justifies our efforts. It's amazing what a difference new windows make and we're glad you are enjoying the new beautiful Clera look. Thank you again for giving us the opportunity of serving you. We are looking forward to working with you again .

    Reply created 2 Feb 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 31 Jan 2022

    Front Door Purchase

    Very happy with the door purchase. It did however take 5 months from the time the order was placed in August 2021 until January 2022 to be delivered. The installation was completed by Eddy and Natasha. Both were professional and quick.

    Answer from pro:

    Dear Clera Customer, We thank you so much for your great review!. We are delighted that you are very happy with your new door. We apologize for the delay, it was beyond our control. The pandemic has disrupted all our lives and especially the manufacturing industry. We will make sure to let Natasha and Eddy know about your wonderful feedback about their professionalism. They will be thrilled, they take pride in every job that they do. Looking forward to assisting you again with your next window and door project. Enjoy your new door!

    Reply created 1 Feb 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 0 out of 5
    Review left on 31 Jan 2022

    Windows and doors in Orangeville

    Worst company and product. In less than 2 years the screen door is broken and a gap has now opened up to the outside. The installation was poor and I would not trust them to do any work for me.

    Answer from pro:

    Dear Private User, Thank you for contacting us. We will like to apologize for any inconvenience that we might have caused you. We are a customer focused, Canadian manufacturer that takes great pride in providing quality products and services to all our customers. Over the last 43 years, Clera Windows and Doors has served countless new and repeat customers, and we regard our lasting presence in the window and door industry as a testament of great products and excellent customer service. We contacted our Orangeville branch manager and he informed us that they have no outstanding issues as you indicated in your review. Unfortunately, you have chosen not identified yourself and as a result we cannot address your issues and concerns. If you wish to discuss your issue further please contact your local branch manager or me, Rita at 905-738-1870 x240. We thank you and wish you well, Rita.

    Reply created 2 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2022

    Perfect Windows

    The installers did a very professional job installing my windows. I no longer experience cold air or draft seeping through.

    Answer from pro:

    Dear Mesdaille, Thank you for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "ten stars"!. We are so glad that you love your new windows and you are enjoying the warmth this very frigid winter. It's so nice to read that our installation team helped to make your experience such a positive one. They will be thrilled to hear about your wonderful 10-star review. Enjoy your new windows and thank you again for your business!

    Reply created 27 Jan 2022