Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2024

    Windows and doors install

    Purchased products arrived in promised timeframe, and were installed professionally. Our salesman Kyle provided no hassle pricing and did an inspection of work upon completion. The installers (Hussein) were thorough and put down drop cloths to prevent dirt on our carpets. A small issue on screen door was corrected the same day I reported it.

    Answer from pro:

    Hello C Lincoln, Thank you so much for your kind words. We are happy to hear that you are pleased with your new windows and doors and with the service provided by Kyle and Hussein. We appreciate your business and your 10-stars! We wish you the best!

    Reply created 27 Jun 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Jun 2024

    Terrible product and customer service!

    I don't know how the abocve customers can give 10/10 to Clera. They are the worst company to deal with on the Planet! I had all my windows ordered for August 2020 but didn't come until January of 2021 in fre3ezing weather. The Hatchett boys from Thornbury came (4 hours from my home) broke my old bedroom window, did not put proper insulation, mouldings were all crooked, big hole in back bedroom. After complaints no one came back to fix anything or even contact me any longer. Two staff left to build homes, Ryan is useless, never alls back. DO NOTY USE THIS COMPANY!!!!!!

    Answer from pro:

    Hi Arlene, We are sorry to hear that you're unhappy with your project. Unfortunately, after numerous attempts by many staff members from Clera we were unable to meet your expectations. Members of our management team(Ryan) personally visited your home several times to try and understand your concerns and offer solutions. We have installed everything as it’s indicated on your contract, we've also gone above and beyond to try to satisfy demands of yours that came up before, during and after installation. At this point, we've absolutely done everything we can. We are sorry to hear that you are not happy with the outcome. We thank you for your business and wish you well.

    Reply created 25 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2024

    House Windows

    The team was fantastic. Ken was a great sales rep. We had a great experience with him. After the sales process the insall team was fantastic. Tim, James and Nick were among the most caring installers we have ever dealt with. My wife and I would highly recommend Clera windows. The only small thing is that the screens do not fit tightly and mosquitos can sneak in the gaps to the frame of the windows. We had 21 windows completely replaced in our century home.

    Answer from pro:

    Hello Clera valued customer, Thank you so much for taking the time to provide us this review and for choosing Clera Windows and Doors for your window replacement project. We are very happy to hear that Ken, James, and Nick were an amazing team to work with. We apologize about the issue with the screens, we will make sure to inform Ken to address your issue right away. We thank you for your business and your recommendation. We wish you the best!

    Reply created 21 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2024

    Great product and customer service

    I had Clera install new windows throughout my house over 10 years ago and they have been great. I recently had a couple of handles break. I reached out and Clera sent me some free of charge as the hardware has a lifetime warranty. They were easy to deal with and the handles shipped right away. When Im ready to replace the final couple of windows Ill be calling them.

    Answer from pro:

    Hello Brian, Thank you so much for your kind feedback and 10-stars!. It was a pleasure to assist you, we thank you for your business and we look forward to assisting you again with your window and door projects. All the best!

    Reply created 19 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2024

    back patio doors VISTA

    We were very impressed with the punctuality of crew and the quality of product. We were most impressed by the work performed by Hussein. He was fast, diligent and done an amazing work. We were very satisfied with Hussein's work and highly recommend him. Julius and Milada Redly

    Answer from pro:

    Hello Milada & Julius, Thank you so much for taking the time to show your appreciation for Hussein and the rest of the crew. We are delighted to hear that you are pleased with the quality of your new door. Your business and recommendation are greatly appreciated!

    Reply created 18 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2024

    Excellent work

    We ordered with Ken in Belleville, service was great and the price point was really good. Windows arrived within the expected time frame and Tim & James installed it within a day (I was genuinely surprised that the work was done so quickly- but then again, they are pros)

    Answer from pro:

    Hello Clera Customer, It's always gratifying to read great customer feedback. We work very hard on every project to reach maximum customer satisfaction and we are delighted to hear that you are pleased with the services provided by Ken, Tim and James. We thank you so much for your business and your 10-stars. The Pros wish you the very best!

    Reply created 14 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2024

    Front window & Door installation

    We absolutely love our new front entrance and we appreciate the seamless job Jonathan and the Hamilton Install completed for us. Will definitely use them for future projects!

    Answer from pro:

    Hi Jess, We also absolutely love hearing from satisfied customers like yourself. We are delighted to read that Jonathan and the installation team met all your expectations. We thank you for this amazing review and for your business, we can't wait to assist you again on all your future window and door projects. Best wishes!

    Reply created 13 Jun 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 12 Jun 2024

    New window install

    Thank you to Jonathan and the Hamilton install team for a stellar job. Loving the new black windows and front door! Well be back next year for the basement windows!

    Answer from pro:

    Hello Clera valued customer, We thank you for sharing your experience with Jonathan and the Hamilton team! We are very pleased to hear that they did a stellar job with your window project. We thank you for your business and the 10-stars we can't wait to assist you again next year with your basement windows. Best wishes!

    Reply created 13 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2024

    Replace main floor windows

    I can't say enough about how good these guys were. The attention to detail was phenomenal. You can tell they take pride in their work. Excellent job!!!

    Answer from pro:

    Thank you so much George for your wonderful 10-star review and for your business! Enjoy your new Clera windows! All the best to you!

    Reply created 13 Jun 2024
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 12 Jun 2024

    GREAT SERVICE

    We had our install at the beginning of the year and everything went great! We needed a couple of adjustments made to the front door recently and service was prompt and thorough. Thanks to Jonathan and the service team for coming through!

    Answer from pro:

    Hello Clera customer, Thank you so much for sharing your experience dealing with Jonathan. We're happy to hear that your issue was addressed to your satisfaction. Your 10-stars and feedback are greatly appreciated!

    Reply created 13 Jun 2024