I saw a flyer for Clera Windows back in the fall of 2023. They had some very good reviews so I thought Id give them a chance to quote on 2 new bedroom windows I needed. So the sales rep cam out and I needed up ordering the windows. They were installed in late January 2024. After the install I couldnt get the screens off the windows. I contacted Clera, they sent me some instructions, but the screens still wouldnt budge.
The sales rep came out to my home on March 1 to see the issue firsthand. She had to force the screens off as they were too big. She told me she would give them to the installer as he had made them.
Despite numerous emails, approximately 8, sent by me to the sales rep
over the month of March, I still didnt get my screens back. On May 5th I decided to contact Clera head office. On May 17th, I wrote another email to Cleras head office asking where my screens were and if they would consider offering me any compensation for the fact that they had my money since January 29 and my screens since March 1.
Finally on May 17th, at 5pm I got my screens back. I got a reply from Clera stating that they were sorry, but that as per the terms of the contract, they were not obligated to give me any compensation.
That was the only time the word sorry ever made into one of the head offices emails.
Ive never had such shoddy post sales service, especially from a company who advertises that Were the oldest because were the best. Thats a quote from Steve, their founder.
I wouldnt recommend anyone buy their windows from them!
