Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2021

    Amazing work

    Team did an amazing job. For a little forgotten corner of a basement, they put more care into the work then I could have ever imagined. Friendly service from meeting with the original assessor who was happy to help me through the plan and seemed to genuinely appreciate my business, to the team that showed up and were very friendly and were very proud of their work when they were done. And they have every right to be. The finishing touches really put the project to a level I wasn't expecting. Great work.

    Answer from pro:

    Hi Furinic, FANTASTIC! Thank you do much for your kind words and awesome review!. Our installers treat every customer with the ultimate attention, they are extremely proud of the work they do and their attention to detail on all projects. We are delighted that we exceeded all your expectations. Best wishes!

    Reply created 29 Jul 2021
  • Review from Jo
    Rating: 5 out of 5
    Review left on 28 Jul 2021

    Updated: Door Installation

    Clera previously installed windows for me (pre-pandemic) and we were very happy with them. For this review, I purchased a new door+ side window. As the promised delivery date approached and passed, we did not receive any information from Clera regarding possible delivery dates of the door despite attempts from us to get this information. This made it impossible to decide whether we should sell the house with or without the new door. This delay was beyond Clera's control; however, communication regarding possible delivery dates, a reason why the door was late, or why a timeline could not be provided would have made this much less stressful and frustrating. I've amended my original review to a 9/10 because there was good follow-up after the right people were aware of my frustration, the installed door was beautiful, and the door left a wonderful first impression of the home.

    Answer from pro:

    Hello Jo, Thank you for reaching out, unfortunately we are unable to identify who you are with the name provided. For further assistance please call me Rita at 905-738-1870 x 240.

    Reply created 28 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2021

    Excellent from start to finish

    From meeting Cash for the window measurement, I k ow it would be a pleasant experience. After signing the contra t and chatting with Cash for a period of time to finalize everything, was a very pleasant experience. When the windows came in and the appointment was made fornjnstall, things continues to go smoothly. After windows were installed the work area was cleaned and have enjoyed my windows since.

    Answer from pro:

    Hello Bill, Our goal is to always provide the best services to valued customers like you. We are delighted that Cash and the installation team met all your expectations and everything went smoothly. Thank you so much for your great review and your business! We would be delighted to serve you again in the near future. Keep well!

    Reply created 27 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 3 out of 5
    Review left on 24 Jul 2021

    Door Installation

    Unfortunately the door was installed incorrectly so we had to wait a few days for it to be fixed. The installers were very apologetic though.

    Answer from pro:

    Dear Private User, Thank you so much for taking the time to provide us with your feedback. We sincerely apologize for what occurred during your door installation. Your satisfaction is always our number one priority and it's great to hear that the issue was rectified in a few days and that the installers were apologetic. We thank you again for choosing Clera Windows and Doors, and we hope we have the opportunity to assist you again! We wish you the best!

    Reply created 27 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 0 out of 5
    Review left on 23 Jul 2021

    0 stars for not completing project and never returning our calls

    BUYER BEWARE - do NOT hire Clera Windows and Doors to complete any of your projects. The customer service we have experienced is absolutely abysmal - this organization lacks any ounce of professionalism and and quite frankly proficiency. We signed a contract in March and still do not have our door. But the worst part of it is the lack of communication (read: none) and constant follow-up we have to do just to get any ounce of an update from Clera. Finally we received our installation date and they never showed up. And not only did they never show up, all of our text messages, phone calls, and voice-mails were ignored. We were left completely in the dark. And still have no answers from Clera. Not credible. Not professional. Zero accountability. No attempts to follow-up and make things right with their customer. This is NOT what I expect for a company, let alone one as large and established as Clera. Save yourself this head-ache and amount of time having to chase people to get answers. There are plenty of Windows and Doors companies out there - and Clera shouldn't be yours.

    Answer from pro:

    Dear Private User, We thank you for your feedback, and apologize for the inconvenience. Our customer satisfaction is of the utmost importance to our team and we work hard to ensure every project goes seamlessly. We have been in the window and door business for over 43 years, and thousands of customers would attest that their experiences were exceptional and well align with Clera Window and Doors core values. However, we are certainly no exception to error, it seems that there was a misunderstanding between our sales rep and the installer which resulted in the installer to miss your installation appointment, and for that we apologize. As per our conversation, your installation has been booked for Tues. July 27th. Thank you again for patience and understanding, We wish you the best! Rita

    Reply created 23 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 17 Jul 2021

    Windows

    Job well done. Will recommend these workers. They took pride in the work they did and they were on time. My home was treated with respect and they did a great job with the clean up.

    Answer from pro:

    Hi Private User, Thank you so much for your kind words and your recommendation. We really appreciate you taking the time to share your experience with us. We look forward to working with you in the future! Keep well and safe!

    Reply created 19 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 17 Jul 2021

    Window Installation in Essex Area

    I have a mixed review (star rating) based on the difference between the product (excellent) and the installation service (horrible experience) in the Essex area. I rated the company very high because Clera makes an excellent product and Rita in customer service is absolutely outstanding! When I called Rita to share a negative experience my husband and I had in Essex, Rita recognized the issues and she was highly supportive. Clera Windows is very fortunate to have Rita in customer service because she is nothing short of AMAZING! We have had windows installed in both Durham Region and Essex County and are very happy with the windows from Clera. I would only recommend Clera Windows in Durham Region and NOT the Essex area because the window installation in Essex was the worst experience we have ever had.

    Answer from pro:

    Dear Private User, I want to thank you for taking the time to provide us with your feedback. I also like to extend an apology to you and your husband for the troubles you've encountered over the course of your project. As per our last conversation, I was delighted to hear that all issues have been rectified your satisfaction. Your thoughtful and kind words about me and about the service that I provided you have made my day. Thank you again! I wish you all the best! Rita

    Reply created 19 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 16 Jul 2021

    3rd storey bedroom

    Great work and cleaned up after themselves. Windows look great and craftsmanship is impressive on the install. Barry is very kind and hard working. Would definitely hire this group again. This was our second project with Clera out of wroxeter.

    Answer from pro:

    Dear Private User, We are so happy to hear from a repeat customer. Thank you so much for choosing Clera Windows and Doors and for allowing us into your home again. Barry and his crew are very kind and hard working team, they will be thrilled to hear about your kind feedback about their work. They take pride in what they do and they treat each project as if it was their own home. Thank you again and keep well!

    Reply created 16 Jul 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 15 Jul 2021

    bay window and skylight window

    Salesman was able and cooperative Window installers were profesional and did good job. everybody in the family was pleased with their work.

    Answer from pro:

    Hi Clera Customer, Thank you for your thoughtful review and the 10-stars!. We are delighted that our team made the whole family happy with their professionalism and with your new windows. Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors!

    Reply created 16 Jul 2021
  • Review from tony Read
    Rating: 5 out of 5
    Review left on 15 Jul 2021

    Patio door addition on old Edwardian home

    Extremely professional job, from strart to finish. The patio door looks great and finish blended in to the original woodwork, as if it was installed at the time of build. Highly recommend

    Answer from pro:

    Dear Tony, Thank you for being a Clera Windows and Doors customer. We sincerely appreciate your business and your great feedback! We are delighted that you are pleased with the professional job that the Clera installation team provided you with. It's great to hear that they were able to match the finish of your new door to your original woodwork. Your support means the world to us, thank you so much for your recommendation. We look forward to welcoming you back again soon! All the best!

    Reply created 19 Jul 2021
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