Booked 3.5 months ago for just 5 new windows where they said it would be 6 weeks. They have passed the buck from one department to another, all stating they cant do anything. Be weary of what they say in the sales pitch too as they use subcontractors(or in our case Sub contractors of subcontractors) despite saying they don't.
They have accused me of "relentlessly" calling the office to get the order completed but if the company would return a call, perhaps I wouldn't need to call again. If there was even the smallest amount of care put forth, perhaps I would have to complain. Unfortunately not at Clera Windows. Not even an apology from the sales person/branch manager or a hint of truth behind the sales pitch. No care from the CS manager who told me they don't provide Customer Service unless the job is complete and especially not the VP who threatened me with small claims court if we cancelled the order after 3 months of no installation. They simply wait for the initial deposit and stick to the small print in the contract (allowing 150 days).
The company finally at last minute said they could install on Thanksgiving Monday, so we changed plans to suit them, as we were told this would be the last appt. in weeks. The installers that showed up were actually "sub contractors of sub contractors" (their words) who did not have the ability to complete the job. They did not feel they could do the job without damaging our house, so they left!
The most disheartening thing about this debacle of a company, is that their reason for this and all the other complaints you see is they clearly booked as many jobs as they could with out having the man power or initention to complete them on time or with their proper installers. They simply cash the cheques and pass the buck if not able to meet the quoted installation date. You would think they would offer a discount given they now employ "sub contractors of subcontractors", but no. As i said before, they simply offer to take you to small claims court given the contract allows them for 150 days (5 months) to install.
Windows finally came in on October 20th 2020, 14 weeks after booking. Hopefully the windows hold up better than the service of the company.
Stay away buyers, at least the big companies own their mistakes, apologies and try to make it right.
