Hoerner Heating & Plumbing reviews (744)

Old toilet broke past the point where we could do a small repair ourselves. Hoerner arrived quickly, as always, and quoted repair cost vs replacement cost. I'm so glad we chose to replace it! The job was done much faster than expected, and the installation was neat. We've used Hoerner for Heating and Plumbing for 20 years and are always satisfied.

I was very impressed with their communication, setup, speed, and the quality of their technicians. The initial visit to assess our space was worth the service call fee, as we had a weird basement in-floor heating setup that the previous owners stuck onto the existing water heater (supposed to have a different kind of tank or a separate one). Nicholas laid out all of our options and patiently answered all my questions. I did not feel like there was any pressure to go with the most expensive route. The appointment process was quick and smooth (within a week). They came at 9 am to remove the old rented Enercare tank and installed the new one, cleaned up and were out by 3 p.m. They seem to genuinely care about the quality of their own work and I would definitely call them again for plumbing, AC, HVAC or other-related work.

This is absolutely the best company in Toronto for Heating and Plumbing. The amazing Claire arrived exactly on time, in a mask, ready to do the yearly maintenance on our Viessmann boiler. She was organized, methodical and thorough - another wonderful service call from Hoerner! Every interaction with the team at Hoerner is positive, pleasant and reassuring. Truly - the best.

Very early Monday I emailed a request, around 9am Tracey called me and by 3pm two plumbers were at my door. Safely wearing all the required PPE that I had asked for. They worked rapidly, in silence and left the place immaculate. Did an excellent job! Right away I felt my kitchen pipes and leak were in good hands. Stephen said that he was born to be a plumber. Cannot get more reassuring than that.

I needed a new hot water heater and the team came and provided me one, as well as installed new pipes for venting as the old ones were not to code. I have to say the demeanour of the staff was very professional and I could hear Clare teaching Another staff member as she went. She was patient and also got my work done. Kudos to the team

Hoerner Heating & Plumbing has no equal - in my experience (as a building design professional) of years spent searching for professionals with whom to collaborate on building projects. The Staff at Hoerner Heating & Plumbing, from those answering and relaying emergency inquiries to those working in-the-field, consistently and thoroughly have all proven themselves to be technical and customer-serving experts and professionals. Unreservedly, I will continue to recommend and hire Hoerner Heating & Plumbing for the outstanding technical and customer support of all its staff.

I required my boiler to be fixed during the COVID-19 shut down. A challenging time for a service call but the company had clear measures in place for a contactless service call to ensure both technician and customer were safe. Not only did I get a reminder about my appointment the day before, but I was also sent an email with a picture of the technician so I would know who to expect to be arriving at my home. Such a great service! Unfortunately a part was required but not available due to the COVID-19 shut down and it would be a bit of a wait for it to arrive. The temperature was unseasonably low, and I was offered to borrow heating blankets & space heaters. While waiting for the part to arrive, Emma (from the office) stayed in touch keeping me updated. The two technicians who worked on the boiler (Derek and Nick), and Robyn from the office, were all so great to deal with and were so pleasant, and professional. I received such great service. Hoerner's goes above and beyond for their customers and I will never use any other heating and plumbing company.

We had a plumber visit and fix a pressure issue in our shower. Service was excellent and prompt. Zahir was helpful and cleaned up afterward. Shower now works perfectly.

Hi Emma, I just wanted to say a big thank you for today. It was so much appreciated! Derek resolved the problem right away and pointed out a few other concerns. He was great! Very knowledgeable, professional and friendly. I should of called you guys first but I called the number on the tank. Lesson learned!! I also appreciated Derek’s concern and caution for Covid 19.... a must in my household. Thanks again and have a great summer!!!

Hoerner has fixed multiple different things for me including a leaking shower, broken A/C, suboptimal heating, and plumbing issues in our laundry room. Each visit is fairly priced, never get upsold though am an easy target for it, and super happy.