Hoerner Heating & Plumbing reviews (744)

Hoerner was the only company able come out after the ice storm this Christmas to resolve a furnace that would not reboot after the power outage. Everyone was very helpful.

During the ice storm I found myself with a flooded bathroom, a broken toilet and water dripping into my basement, nothing to do with the storm however.. Even though they were working 16 hour days Hoerner agreed to come and fix the problem. They came and fixed the toilet, snaked the drain and promised to return at my convenience in the new year to fix the problem permanently. Before they left I mentioned a foul smell in my laundry that started just after I had some weeping tile work done on the side of my house. They said they would check it out when they came back. Last week Kyle and David returned to inspect the pipes with a camera and make any necessary repairs. What they discovered was a "laundry list" of plumbing errors. Broken clay pipes clogged with roots, an uncapped drain that was a health hazard, and my laundry room a mess of not to code plumbing and the cause of the odour. Over the next four days they replaced broken pipes, which required digging up most of my basement floor, installed a sump pump in the laundry room, and re-plumbed the entire room to not only bring it to code but also by rerouting some pipes made it a safer and more efficient space. Last but not least, no more foul smell! Both Kyle and David were great, they went above and beyond, moving carpeting and shelving that I couldn't manage, covering everything in plastic to protect the rest of my basement. More than anything it gives me great peace of mind to know that everything is now up to code and safe! Thanks, Heather

I hired Hoerner Plumbing to do two major plumbing projects in my house. Dillon and Mike were there at every step keeping me informed and up to date on the progress. The work was professional and high quality from start to finish. Thanks.

I had some water come up from the floor drains in our basement. I called Hoerner Heating and Plumbing. The call was put in on a Saturday and I was called back within the hour. The backwater valve was installed in the summer by Hoerner's and I needed to find out if this was part of the problem. Dylan called and told me he would be there in a couple of hours. He was at another job. He called a couple of hours later to say he would be there in a few minutes. I couldn't find the receipt for the work but he remembered the job. Without going into too much detail, he tested the backwater valve. He recognized that I needed whatever information that he could provide; so he showed me what he was investigating and explained everything to me. The valve was not the issue and further investigation will be done regarding our downspout disconnection. He was very thorough and charged me with the regular call out fee and not any labour. We have had Hoerner's take care of a dishwasher issue, and replace a toilet. On every occasion their response time was excellent. All the plumbers I have dealt with have been extremely professional and courteous. I wouldn't hesitate to recommend them to family or friends.

Good people to do business with. Very professional prompt and the staff willing to please you. Brad their plumber a real asset to the business and a good image from a customer stand point for Hoerner. Thanks again!

I use Hoerner's for all my Plumbing issues. They are always quick to respond ( within 2 hours) and are friendly, quick and reliable. I will not hesitate to use them in the future.

Since 2004, we have been very happy customers of Hoerner Heating & Plumbing. Our old cast iron hot water radiator heating system has served us well under their care. Last year we had them install a new high efficiency boiler to replace our 30 year old one. The new boiler is indeed more efficient, precise and quieter than the old one. I trust Andrew's judgment. He has always been a thorough researcher and a thoughtful, conscientious problem solver when dealing with our heating system dilemmas. Hoerner is also our go-to service for plumbing needs such as new toilets and faucets, and leaking pipes. Hoerner has professional, knowledgeable and friendly staff. They are prompt and courteous. The office is very responsive - there is always a real live person answering the phone! I feel that they know us, and the quirks of our old house, which is a comfort. We are definitely in good hands!"

My rads were damaged as a result of 6 days of power outage during the ice storm. Kyle, Dylan, and Mike were quick to respond despite the overwhelming demand for plumbing emergencies. They were very professional and provided outstanding service.

Our laundry area was a mess of piping due to poorly executed work by multiple prior owners moving things around. Dylan and Brad did a great job in untangling the mess, relocated our washer, laundry tub and meter, and left the plumbing in a state that showed it was well planned out. They were on time, good to work with, listened to me and came in on the quoted price.

It was a pleasant surprise to receive the service that Hoerner Plumbing promises in the 6 pledges. Operator on duty 24/7,provide 2 hour arrival window, upfront pricing, fixed right the first time, clean up and finally the yes guarantee. We were happy with their service and we would use them again.