Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Aug 2016

    Lawn Care

    I had used Hometurf 15 years or so ago for once. It was OK at that time. Since I retired I had been doing the weeding myself. Last year because of some health problems, I reconsider of hiring this company again for the deluxe program. I found that it was very disappointing service. Their weed spray is very weak and had almost no effect on the weeds, I still have a lot of my weeds. I called them 2 times in May before they come back to re-spray. Again there was no effect on the weeds. I called them again 2 weeks later and 2 more times afterwards and they still haven show up to re-spray. I was also told that their weed spray controls only 3 common types of weeds (maybe I don’t have those common type?). My neighbours told my garden has more weeds than previous years. This is why I am writing this to let people know that this company is no good and cannot keep up with their promises and lack of customer care.

    Answer from pro:

    Hi Joseph, Thank you for your review. We are sorry to hear that you are not happy with the weed control. The weed control should be taking care of your weeds, even the stubborn ones after a few visits. If this is not the case just let us know and we will come back out free of charge. If there is anything more we can do to help please let us know. Unfortunately, we cannot help with just a first name. Thank you.

    Reply created 15 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2016

    so pleased

    I am so pleased with Hometurf and their employees. Our lawn is green even in this hotter than normal summer. Thanks to their hard work and our watering each day, our lawn is just looking great and there is barely a weed to be found. We are definitely using Hometurf again next year!

    Answer from pro:

    Hi Toni, we are very happy to hear that you have enjoyed using our service. If there is anything more that we can do to help in the future just let us know! Thank you!

    Reply created 20 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2016

    lawn care

    I used home turf for this year and last year. I am happy with my lawn and the service. The crewman that came last time was very helpful. I will use them again.

    Answer from pro:

    Hi Kazen, thank you for your review and it is great to hear that you are happy with the service this season. Moreover it is always nice to hear that our technicians are helping our customers in anyway they can. If you have any questions or concerns in the future please do not hesitate to contact us. Thank you.

    Reply created 15 Aug 2016
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 10 Aug 2016

    Very Poor Customer Service

    We are completely dissatisfied with this company. We hired them last year to maintain our lawn. When we got home from work, we saw an invoice on our doorstep. After walking around the law we noticed that what they were supposed to do was not done. We called customer service and told them what happened. They started by saying the technician was on site and did what he was supposed to do. We have a home surveillance system which recorded HomeTurf's technician supposedly "Doing what he was supposed to do". I called back and stated that he did not do his job as he was in his car, ran over parts of the grass on our front lawn and left seeds on our font porch for us to believe he did his job. The video clip showed him being at our house for less than 5 minutes total, most of the time sitting in his car. I have called customer service and they keep stating I owe them money for a service I no longer wanted, or received. How can I trust a company that states their employees are doing their job but the video says something different?

    Answer from pro:

    Hello, Thank you for your review. We are sorry to hear that you were not happy with a service that was applied to your home. We definitely want to rectify any issues with you. Please call our office and speak to our customer service manager Desiree. Unfortunately we cannot help without your name or address. Thank you.

    Reply created 11 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2016

    Lawn Care Service

    Appreciated the help and explanations given by the techs who came to the house to do lawn applications and suggested remedies for problems I had with my lawn and patio. They were good enough to tell me what to order to get rid of weeds on my patio.

    Answer from pro:

    Hi Mrs. Gaudette, thank you for reviewing our service. We are very happy to hear that you are pleased with our staff and your lawn! If there is anything else that we can do to help in the future please do not hesitate to contact us. Thank you.

    Reply created 11 Aug 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 Jul 2016

    First and last time using this company

    This is the first time using Hometurf and I can say will be the last. The lawn is no better now then before they came. This is a true waste of money, but worse than that a waste of time to get my lawn weed free that another company could have done. I had asked for refund but was denied, only that it can be used as credit for next year. Why would I want to continue having a bad lawn? Also the phone agents are not helpful, only after speaking to supervisor was I offered overseeding. They have not agreed to my requests for re-sprays only coming by again on their schedule. Not customer focused and not how I expected them to treat my lawn when I first contacted them.

    Answer from pro:

    Hi NG, We are sorry to hear that you are not happy with your lawn this season. We do our best to ensure that every customer is extremely satisfied with our service. We do complete free re-sprays in a timely manner to ensure that any issues are quickly addressed. If you ever need a free re-spray for the weeds just let our office know and they will set it up. We are glad to hear that you were set up with a free over-seeding to help your lawn recover from the challenging weather this season. Unfortunately without your name and address we cannot help you further. Please contact our office and speak to Desiree our customer service manager to ensure that any issues are quickly rectified. Thank you.

    Reply created 28 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2016

    Lawn service

    This is our first time using hometurf and sonfar we are very happ. The lawn is in good shape despite the hot weather. As long as things keep up we will defenately be using them again in the future.

    Answer from pro:

    Hi Mrs. Chester, Thank you for reviewing our service. We are glad to hear that your first year has been a success and that your lawn is looking great. If you have any questions or concerns in the future please just let us know. Thank you.

    Reply created 28 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2016

    Lawn care

    This is the first year that I have used the services of Hometurf Lawn Care Service and I am very satisfied with their services. The lawn care and services are excellent, and they keep with their schedules in a timely manner. The lawn care reports that are left behind after each visit, are very informative and help in understanding what I need to do to keep my lawn healthy. Keep up the good work !

    Answer from pro:

    Hi Varghis, We are glad to hear that your first year of service is going well! If there is anything more that we can do to help this season please do not hesitate to contact us. Thank you!

    Reply created 28 Jul 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Jul 2016

    Good Looking Lawn

    I had another lawn company before and never saw a dramatic difference in my lawn. Since I switched to Hometurf my lawn is healthy , weed free and thriving. Their service team is always courteous and my gate is always shut at completion, for my dog. I would highly recommend this company. I have used there services for 3 yrs.

    Answer from pro:

    Hi Sera, thank you for your review. It is great to hear that your lawn is looking amazing! Thank you for your patronage over the last 3 seasons. We hope that we can work with you for many years to come! Thank you again.

    Reply created 28 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2016

    Lawn Care Service

    My neighbours and I use Hometurf Lawn Care Service and we are all so happy with the service! They are professional, reliable, and courteous. In addition, they return my phone calls/inquiries promptly, and come right away to my home when needed/requested. I highly recommend them!

    Answer from pro:

    Hi Susan, Thank you for taking the time to review our service. It is great to hear that you as well as your neighbours all use our service. We hope that we can work with you all for many years to come. If there is anything more we can do to help in the future please do not hesitate to contact us. Thank you.

    Reply created 28 Jul 2016
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